Last Updated on January 31, 2019

How having a call recorder in a veterinarian and medical service office can save you financially:

Most pets are considered a member of the family. So when a dog or cat needs medical attention, the owners bring their pet to the veterinarian. If surgery is needed the owner is there in person and has a clear understanding of the need for surgery and the costs involved. The owner can provide a verbal and a written consent to perform the surgery or medical procedure.

What if the pet owner is out of town and can not personally bring their dog to the veterinarian? Instead they have a friend or pet sitting service bring their dog? Who can give authorization for the surgery? Who is financially responsible for the surgery? If this was not discussed or written in a contract before the owner left, the veterinarian could not perform the surgery.

Let’s assume you are the veterinarian in this situation. A dog or cat is brought to you by a pet sitter and major surgery is needed to save the pets life. You explain the surgery will cost roughly $2200 and will need to be performed immediately. The pet sitter provides the phone number to the pet owner. You call the pet owner and record your conversation using your call recording system. You explain the situation, the costs and the need for surgery. The owner says “ok” over the phone…you proceed with the surgery and save the pets life. Everyone is happy….at least for the moment. A few months later you follow up on your billing. You see that the owner who was out of town still has not paid for your services. You call the owner and they tell you they are not paying because they never signed anything to authorize the surgery.

Don’t worry though! You have the call recorded…and a verbal agreement is and can be admissible into court if needed. You do a simple search within your call recording software and quickly find the call with the pet owner’s verbal consent. You can email the recording directly to the pet-owner explaining to them that a verbal agreement to perform surgery is adequate evidence to take them to court.

Although this may seem a bit extreme…it does happen quite often. It is important for you and your business to be protected.

A call recorder placed in your business is an easy and affordable solution. Saving you from financial responsibility as well as legal liability if something goes wrong during surgery.

Last Updated on January 31, 2019