Versadial Call Recording Software Blog

Lightning Feedback Feature
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Lightning Feedback Feature

Getting the Most Out of Your Call Recorder– April 1, 2019 – Each month, Versadial provides tips and tricks to make sure you are getting the most out of your call recorder’s features. This can include answering your frequently asked questions, or a deep dive about some of our lesser-known features.This month, we share how to use our Lightning Feedback tool. Developed at the end of 2018, this feature has changed the way managers and agents…

Speech Analytics for Healthcare: Improving Patient Experience
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Speech Analytics for Healthcare: Improving Patient Experience

Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation.  This ever-evolving sector…

Employee Reviews - Digitized Evaluation Forms
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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

Interested in Free Call Recording Licenses? Testers Needed.
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Interested in Free Call Recording Licenses? Testers Needed.

Are you planning to record in the following environments: Session Board Controllers with SIPREC support: AudioCodes Mediant SBCE Avaya SBCE Cisco CUBE Genband SBC Oracle Communications SBC Sonus SBC Hosted PBX platforms supporting SIPREC interface: BroadworksMetaswitch CFS If the answer is yes, Versadial is offering free call recording licenses (up to 100 channels)* in exchange for the opportunity to test and fine-tune our call recording software in your environment. For each platform listed: First volunteer…

VERSADIAL SOLUTIONS RELEASES VSLOGGER 4.8.7 CALL RECORDING
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VERSADIAL SOLUTIONS RELEASES VSLOGGER 4.8.7 CALL RECORDING

Simplified Speech Analytics Licensing, Speech Analytics Post Processing Enhancement, and NEC VoIP Signaling (SIP Based) Support Simplified Speech Analytics Licensing We simplified the way speech analytics is licensed. Traditionally, SaaS providers license speech analytics based on hours uploaded to a third party provider. Instead, Versadial only requires a one-time flat fee to enable the speech analytics feature within the VSLogger software. Once enabled, you work with one of our third party partners to set up…

Speech Analytics – Not for Big Call Centers Anymore
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Speech Analytics – Not for Big Call Centers Anymore

Over the past few decades, we have seen new technology steadily emerging. Typically, the costs for early adopters of any technology are fairly high. As production and development improves over time, the once expensive product slowly becomes more affordable. We have seen it with television sets, personal computers, and our beloved mobile phones. When speech analytics software first emerged, it required a massive amount of hardware as well as several engineers and programmers to adjust…

HAPPY THANKSGIVING - 2018
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HAPPY THANKSGIVING - 2018

We at Versadial Solutions wish those in the U.S. a Happy Thanksgiving! In honor of the holiday, we will be out of the office from Thursday, November 22nd and will be returning Monday, November 26th. With many thanks, Versadial Solutions   Turkey Recipe Remove all innards (body and neck area), rinse and dry inside and out. Lift skin and insert garlic cloves as many places as possible. Put celery, garlic cloves and rosemary sprigs and…

How to Win a Telecom Bid: You Need Us, They Need You (Part 3 of 3)
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How to Win a Telecom Bid: You Need Us, They Need You (Part 3 of 3)

Now that you know how to differentiate your offer from a generic bid by offering our unmatched call recording solution, you’re ready to be a One thing’s for sure. Companies need calls recorded as much as they need calls! Most companies are in a dispute or having a compliance issue, so a lawyer suggested they install call recording so it doesn’t happen again. But when you use our proactive approach, YOU can be the one to provide…

How to Win a Telecom Bid:  Don't Compete on Price Alone! (Part 2 of 3)
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How to Win a Telecom Bid: Don't Compete on Price Alone! (Part 2 of 3)

A company has contacted YOU as one of the few consultants they’re trusting to solve a business need. But the hard part’s not over YET! How will you stand apart from the rest of the proposals? Don’t be forced to compete on price alone. Offer your prospects something they won’t hear again in the bidding room. Your competitors may offer: Discounted phone handsets. But what if YOUR offering promised to: Increase customer satisfaction Decreased liability Reduced…