Versadial Call Recording Software Blog

Call Recorder – How To: Monitor, Download, Search and Playback Live and Recorded Calls
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Call Recorder – How To: Monitor, Download, Search and Playback Live and Recorded Calls

Versadial call recorder allows managers to Monitor Live Calls, Download, Search and Playback Recorded Calls. How To Monitor a Live CallWhen you log into the Versadial System, immediately you see the extensions or trunks in your system and the associated channels. Associated Channel This is the Live Monitoring section. To Live Monitor a call, you may click on the channel button, as a manager with the proper permissions, to see the monitor control bar below.…

VSLogger Software Release Brings Added Cisco and SIPREC Support (Version 4.9.5.0)
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VSLogger Software Release Brings Added Cisco and SIPREC Support (Version 4.9.5.0)

Irvine, California, May 1st, 2020 – Versadial Solutions, an industry-leading call recording solution provider, has released VSLogger 4.9.5.0. The new release of Recording Software provides: Added support for Cisco BIB encrypted traffic recording (SRTP/SIP TLS support)Added support for recording via SIPREC protocol. Some SBC (Session Border Controllers) supportEnhanced Avaya IP Office recording with improved SIP protocol supportVSLogger Filters email notification feature which allows recording notification emails, based on configured pattern matchImproved network VoIP traffic capture…

CALL RECORDER - HOW TO: Expand/Add a Phone Line To Your Recorder
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CALL RECORDER - HOW TO: Expand/Add a Phone Line To Your Recorder

As your company grows, you may want to start recording additional lines or individuals. The process for this depends on the currently recorded line types and licensing that you have. Do You Need Extra Licenses? If you are adding extra lines to record, your first step is to check if you have enough licenses. You do not need extra licenses to add extra recorded lines, but you have to have at least one channel license…

CALL RECORDER - HOW TO: Create Bookmarks, Silence or Extract Portion of a Call
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CALL RECORDER - HOW TO: Create Bookmarks, Silence or Extract Portion of a Call

Versadial call recorder allows  users to create bookmarks on  recordings. Utilizing  bookmarks allows to indicate important parts of the recorded call,  silence OR download a selected portion of the call. Bookmark Toolbar Types of Bookmarks Bookmarks can be public or private. Private Bookmarks: Only the logged-in user who created the bookmark can see it. Public Bookmarks: All users who have permission to listen to the call will see the public bookmark. Private and Public Bookmarks…

Top 10 Call Recording Software Options
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Top 10 Call Recording Software Options

Enterprise Management 360 recognized an important need for call recording and how it plays in the call center world. Recording calls between agents and customers allows call centers to utilize these calls for training and improve customer service. Enterprise Management 360 compiled a list of the top 10 call recording software providers. There are numerous options provided, some ranging from a pure cloud service (they provide call recording with their telephone phone service) as well…

Call Recording Laws - Friend, Foe, or a Draconian Law
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Call Recording Laws - Friend, Foe, or a Draconian Law

Call Recording Laws – Friend, Foe, or a Draconian Law Recording calls is one of the many pieces that help these businesses achieve and meet customer demands. However, despite this tool being an important piece in the overall business cogwheel, customers and privacy laws are in a constant battle against it. This paper will address the issues concerning call recording in a business environment and how, despite their efforts to improve customer service, the laws…

VSLogger Recorder - Software Release (version 4.9.2)
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VSLogger Recorder - Software Release (version 4.9.2)

SIPREC support is the highlight for 4.9.2! If you are familiar with Cisco BIB, and other active recording methods, SIPREC will sound very familiar. SIPREC allows for a more efficient manner to record your VoIP calls. Users can take advantage of utilizing SIPREC protocols supporting devices to record remote users and multi-office locations to a single recorder. SIPREC protocol based recording eliminates the need for Port Mirroring as well as special VPN configuration for multiple…

HAPPY HOLIDAYS 2019 - VERSADIAL SOLUTIONS
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HAPPY HOLIDAYS 2019 - VERSADIAL SOLUTIONS

We at Versadial Solutions wish youHappy Holidays and a Happy New Year! In honor of the holiday season, we will be closed Tuesday, December 24th and Wednesday, December 25th. We will also be closed Tuesday, December 31st and Wednesday, January 1st. With many thanks for a great 2019! Here’s to a prosperous 2020! Sincerely, Versadial Solutions

How To Record A Phone Call
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How To Record A Phone Call

How To Record A Phone Call Recording a phone call on its face seems like a fairly easy and straight forward operation. However, the moment you begin to dig a little deeper you quickly discover that to record a simple phone call is not so simple after all. There are a number of factors to consider when recording your calls. This article will be a general overview of the process and steps to consider, but…