Versadial Call Recording Software Blog

Versadial Complete Call Recording Systems - Upgraded Specs
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Versadial Complete Call Recording Systems - Upgraded Specs

We have optimized the number of options and beefed up the capabilities of our call recording servers to provide a robust solution capable of performing for years. Our Versadial integrated call recorders are built with industrial-grade components and configured with redundant measures to reduce the risk of your recorder from going down or recordings loss.   We now offer only 3 base models Versadial R4 (4-U Rackmount). Fits in all supported board models in various…

VSLogger Recorder - New Release
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VSLogger Recorder - New Release

Versadial Releases 4.9.1 VSlogger and Adutante This intermediate release focuses on the administrative backend to help improve configuration and optimization for large scale recording deployments. This release includes: VSLogger – User interface for VOX activity detection configurationAdutante – Combined user permissions viewPerformance optimization for systems with 100 or more channels These changes will improve the administrative side experience for configuration and setup, as well as ongoing maintenance. Although not as exciting as a front end…

On-Demand Speech Analytics – Reduce the Cost of Entry to Speech Analytics Technology
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On-Demand Speech Analytics – Reduce the Cost of Entry to Speech Analytics Technology

Speech analytics technology is quickly becoming common in many call centers. Managers love it because it allows calls to be quickly converted into text, allowing for an easy and efficient way to analyze calls for trends, keywords, and general meta-data. Although useful, speech analytics providers charge a fee to transcribe the calls, usually based on either call volume or processing hours. The costs required to transcribe recordings can quickly add up, and due to this,…

Excerpt: Speech Analytics on your Horizon
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Excerpt: Speech Analytics on your Horizon

By. Gary Audin – Excerpt from (Speech Analytics on your Horizon – July 2, 2019) Speech analytics are becoming mainstream in banking, finance, insurance, and business process outsourcing. Speech analytic systems can be part of contact centers where they can be used to capture conversations in order to detect behavior patterns, used to draw conclusions, and produce data that informs business decision making. Agents, supervisors, and product planners can develop business plans. The value of…

Hosted Call Recording vs. On-Premise Call Recording
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Hosted Call Recording vs. On-Premise Call Recording

The good the bad and the ugly. Ok, so maybe not that extreme, but do not be confused or starry-eyed when considering a hosted call recording solution over an on-premise recorder. As VoIP technology continues to develop, it is becoming the go-to phone solution for many small- to medium-sized businesses. Implementation costs are going down and set-up is getting quicker and easier. Hosted call recording is included by many VoIP providers for a small service…

Quick Guides Added to Versadial's Support Documents.
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Quick Guides Added to Versadial's Support Documents.

We have added a few more quick guides to our documentation. These guides provide best practice steps to help you optimize your experience with our call recorder. Backup Recording Server – Guide This guide provides the basic steps to achieve a total backup of your call recording server. Backing up critical Adutante and VSLogger server settings and files, as well as all of your recordings.  If anything ever happens to your main recorder, you have…

Lightning Feedback Feature
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Lightning Feedback Feature

Getting the Most Out of Your Call Recorder– April 1, 2019 (Happy April Fools) – Each month, Versadial provides tips and tricks to make sure you are getting the most out of your call recorder’s features. This can include answering your frequently asked questions, or a deep dive about some of our lesser-known features.This month, we share how to use our Lightning Feedback tool. Developed at the end of 2018, this feature has changed the way…

Speech Analytics for Healthcare: Improving Patient Experience
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Speech Analytics for Healthcare: Improving Patient Experience

Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation.  This ever-evolving sector…

Employee Reviews - Digitized Evaluation Forms
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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…