BUSINESS Call Recording Software
Intelligently React To Your Customers and Be 100% Informed
Our Standard RECORDER FEATURES and COMPATIBILITY
- Call history, search and playback
- Live call monitoring
- Quality control and coaching tools
- Detailed call reports for recordings
- Detailed quality control reports
- Auto-backup and auto-archive
- Access recording from anywhere via web browser
- Bookmark, flag, notation of calls
- Silence or extract parts of any recording
- On demand and pause recording for HIPPA an PCI compliance
- Search calls by notes, transcriptions, and any other captured data
- Third-party verification recording
- Record analog, digital, VoIP, ISDN, T1, PRI, radio (analog and ROIP), or hosted VoIP on trunk or extension side
- Assign granular permissions
- Supports multiple PBXs
- BIB, SIPREC, CSTA and other recording integrations
- VMware compatible if recording VoIP
- Redundant server configuration
- Screen recording capability (add-on license)
- Speech Analytics Capability (add-on license)
- And much more…
We can record a variety of scenarios
Honesty, Integrity, AND QUALITY IS OUR STANDARD FOR OVER 20 YEARS
We have been developing recording software for over 2 decades. We know finding the right solution is important to you, and we work hard to offer and ensure our solution will work within your phone environment and fulfill your needs.
Too many other recording vendors overpromise and underperform. We tell you how it is, plain and simple.
The Versadial Advantage:
Versadial’s VSLogger recorder combines call recording, quality control, live team performance dashboards, and in-depth reporting to provide you a powerful incident recreation and workforce optimization tool. Our U.S. based developers and support team allow for quick and efficient response to your requirements.
- RELIABLE: Runs for years unattended
- INNOVATIVE: 2-3 major upgrades per year and custom development
- INTUITIVE: Quick training time & low total cost of ownership
- SCALABLE: Record 2 to 999 lines per single recorder
- COMPATIBLE: Tested on a variety of established PBX manufacturers
EASILY FIND CALLS AND PLAY THEM BACK
Search by a variety of parameters to narrow down to specific calls. Audio and Video files are loaded and played directing in the software. No need to open a new window or download to your desktop for playback. Search parameters can be granular and multiple filters can be applied to find specific types of calls or one specific call.
Search by: Date of the call, caller ID, dialed number, notes applied to a call, inbound or outbound, length of call, flags, and more. If speech analytics is enabled, you can search the call for spoken phrases or keywords.
The audio player has standard controls plus additional features to enhance the user experience. Mixed Playback, Playback Speed, Bookmarks, Notes, Flags, and more.
QUALITY CONTROL MANAGEMENT AND COACHING
Need to grade employees and conduct quality training sessions? Our QC module makes it easy to grade calls as well as conduct general QC reviews. Create custom forms to suit your business model, send reviews to another manager or the employee for further training. Run Quality Control reports to monitor your employees’ progress and improvement.
For coaching, each question and section can have a URL attached for training material. Simply link to your intranet training portal and allow agents and employees to follow up on training material. If they score low in a certain section, only send the training required for that section.
In addition to our standard table view of all recorded calls for search and playback, we offer a unique and interactive timeline view. Timeline View is a graphical view that provides a visual representation of call activity in a chronological order. You can see agent activity and call volume during peak times in a visual timeline format. Green represents an audio file, blue represents a video file, and red is the selected recording actively playing.
IN-DEPTH CALL REPORTS
Run reports on all your recorded call data. Run yearly trends, get a complete report on your busiest time of the year and plan your hours accordingly. Find out what day of the week, or what time of the day you receive the highest call volume. Use this data to properly staff and schedule specific break times and hours. Reducing the wait time for your customers on the phone, increasing their satisfaction and your overall performance.
See who is handling the most calls within your business, how many outbound and incoming calls they receive and measure their production and much more.
Desktop Assistant - Provide Control To Agents
Desktop Assistant is a small application that runs in the agents Windows system tray. While a call is in progress and if permission is given, Agents may pause, mute, start, stop, make notes, or flag a call.
This is very handy when dealing with PCI compliance or being able to monitor important calls. Agents can flag specific calls if they need them to be reviewed, or they can indicate a certain type of call for their manager to review.
Additionally, Desktop Assistant can assist with tracking an agent’s current status. Agents can change their status to In, Out, On Break, or On Project. This allows managers to quickly see what an agent is currently doing without having to physically check on them.
Agent And Team Dashboard - Gamification
Our dashboard view allows managers to quickly see how their team or individual agents are performing. Are they on a call? On Break? Or on a project such as training or reviews. Quickly see if you are staffed correctly during peak hours to properly handle all incoming and outgoing calls. See which agents are outperforming others and create a fun and competitive environment within your business or call center.
Responsive User Interface
We designed our User Interface to be responsive to your device. Access recordings on the go with a tablet or a phone. The interface will automatically re-size to fit your device and allow you to easily listen to your agents with a supported web browser enabled device.
SPEECH ANALYTICS AND PC Screen Capture (Add-On)
Speech Analytics brings an entire new ballgame to your business. Quickly filter calls based on key phrases or keywords. Monitor trends and issues automatically, search calls by keywords or phrases used during the call and much more.
Capture your agents PC screen and have it synchronized with their audio recordings. Screen capture allows managers to review the overall workflow of your agents. Record up to two monitors at a time. Screen capture is triggered when the agent picks up the phone. Optionally, managers may manually trigger the recording from the UI. Working in tangent with the audio recording, screen capture stops and resumes for PCI and HIPPA compliance.
Custom Integration With Other BUSINESS Software
Need to integrate with your internal software, such as collections software, utility software, CRM, and other applications? Versadial provides custom integration with these tools, allowing you to seamlessly navigate between your established software and our recorder.
Connect both systems to allow managers and users easy access to recorded details and customer information. All of our developers are in-house right here in Irvine CA; we have integrated with a number of other software providers and understand the daily demand and requirements for a seamless integration and user experience.
Why Versadial Call Recording:
EMPLOYEE COACHING AND TRAINING
Enjoy built-in custom reports, live monitoring, search and playback, and more to use your call recorder as a powerful employee coaching and workforce management tool.
Improve Customer Experience
Monitor quality of customer service with call recording software. Live monitoring and granular search and playback allows you periodically review all customer and employee interactions. Timely detect and recognize any issues with customer experience.
Compliance WITH REGULATIONS
Call recording aids in keeping business compliant under regulations such as: PCI, HIPAA, Dodd-Frank Act, Consumer Protection Act, and more. We offer multiple methods for muting or removing sensitive information from calls.
Incident Recreation & Investigation
Recording your calls means there is iron-clad proof of all communications to protect you in investigations and use previous scenarios as examples to train employees on best and worst practices.