Call Recording Software – VSLogger Unlimited
Versadial VSLogger Call Recording Solution combines Call Recording, QC Evaluations, QC Review and Coaching, Live Team Performance and Gamification Dashboards, Agent Time Utilization, and In-Depth Reporting into a powerful Incident Recreation, Liability Control, and Workforce Optimization tool.
- Monitor Live Phone Calls
- Support Multiple Phone Systems (PBX)
- Support Hosted VoIP Solutions
- PCI/HIPPA Compliance
- Record Multiple Lines
- Detailed Call Reports
- Grade and Score Calls
- Analog, Digital, VoIP, ISDN, T1, PRI, Hosted VoIP
- Record Radio (Analog and RoIP)
- Screen Capture
- Automatic Archiving and Backups
- Third Party Verification Recording
- Extract Parts of a Recording
- Record Trunk or Extension Side
- Granular and Detailed Permissions
- Access Via Web Browser/Remote Access
- Unlimited Access To Software
- Silence Parts of the Audio
- Email Recordings
- and Much More
With large infrastructures and remote offices, our recorder can be organized in a distributed system, ensuring all your audio communications are recorded across your organization. Each recorder can scale from 2 to 999 recorded lines or phone devices. Analog, Digital PBX Extensions, ISDN BRI/PRI, E1,T1,VoIP, SIP trunk lines – all supported. We also support Cisco, Avaya, Panasonic, Shoretel, Mitel, Nortel, Skype for Business (MS Lync ), NEC.
Easily Find Calls And Play Them Back
Search by a variety of parameters to narrow down to specific calls. Audio and Video files are loaded and played directing in the software. No need to open a new window or download to your desktop.
The audio player has standard controls plus additional features to enhance the user experience. Mixed Playback, Playback Speed, Bookmarks, and more.
Quality Control Management And Coaching
Need to grade employees and conduct quality training sessions? Our QC module makes it easy to grade calls as well as conduct general QC reviews. Create custom forms to suit your business model, send reviews to another manager or the employee for further training. Run Quality Control reports to monitor your employees’ progress and see if there is any room for improvement.
For coaching, each question and section can have a URL attached for training material. Simply link to your intranet training portal and allow agents and employees to follow up on training material. If they score low in a certain section, only send the training required for that section.
Interactive Timeline View
In addition to our standard table view of all recorded calls for search and playback, we offer a unique and interactive timeline view. Timeline View is a new graphical view that provides a visual representation of call activity in a chronological order. You can see agent activity and call volume during peak times in a visual timeline format. Green represent an audio file, blue represents a video file, and red is the selected recording actively playing.
Run reports on all your recorded call data. Run yearly trends on all your audio channels/lines, get a complete report on your busiest time of the year and plan your hours accordingly. Find out what day of the week, or what time of the day you receive the most volume of calls. This allows managers to properly staff and schedule specific break times to better accommodate volume. Reducing the wait time for your customers on the phone, increasing their satisfaction and your overall performance. See who is handling the most calls within your business, how many outbound and incoming calls they receive and gauge their production and much more.
Desktop Assistant – Provide Control To Agents
Based on permissions and access, Desktop Assistant allows agents to control their own recordings and notes directly from their desktop. Desktop Assistant is a small application that runs in the agents Windows system tray. While a call is in progress, Agents may pause, mute, start, stop, make notes, or flag a call.
This is very handy when dealing with PCI compliance or being able to monitor important calls. Agents can flag specific calls if they need them to be reviewed, or they can indicate a certain type of call for their manager to review. Managers can filter and find calls that are relevant to that week’s training session or to help assist in tracking important calls.
Additionally, Desktop Assistant can assist with tracking an agent’s current status. Agents can change their status to In, Out, On Break, or On Project. This allows managers to quickly see what an agent is currently doing without having to physically check on them.
Agent And Team Dashboard – Gamification
Our dashboard view allows managers to quickly see how their team or agents are performing. Are they on a call? On Break? Or on a project such as training or reviews. Quickly see if you are staffed correctly during peak hours to properly handle all incoming and outgoing calls. See which agents are outperforming others and create a fun and competitive environment within your business or call center.
Responsive User Interface
We designed our User Interface to be responsive to your device. Access recordings on the go with a tablet or a phone. The interface will automatically re-size to fit your device and allow you to easily listen to your agents with a supported web browser enabled device.
PC Screen Capture (Add-On)
Capture your agents PC screen and have it synchronized with their audio recordings. Screen capture allows managers to review the overall workflow of your agents.
Record up to two monitors at a time. Screen capture is triggered when the agent picks up the phone. Optionally, managers may manually trigger the recording from the UI. Working in tangent with the audio recording, screen capture stops and resumes for PCI and HIPPA compliance.
Custom Integration With Your Other Software Solutions
Need to integrate with your internal software, such as collections software, utility software, CRM, and other applications? Versadial provides custom integration with these tools, allowing you to seamlessly navigate between your established software and our recorder.
Connect both systems to allow managers and users easy access to recorded details and customer information. All of our developers are in-house right here in Irvine CA; we have integrated with a number of other software providers and understand the daily demand and requirements for a seamless integration and user experience.
What Makes Us Different:
- Record TDM or VoIP
- Record on the Trunk Side or the Extension Side
- An 800 GB hard drive can hold up to 148,000 hours of audio recordings
- No Monthly Fees Required To Keep The Recorder Running
- Recordings Stay On Your Premise, Not a Third Party
- Designed to Fit Any Sized Environment and Infrastructure
- Live Monitoring of Telephone Calls
- Run a Variety of Reports and Improve Business Operations
- Auto Archive Recordings for Virtually Unlimited Storage
- Easy Retrieval of Telephone Recordings and Data
- Granular Permission Based System
- No Per Seat Licensing, Allow Unlimited User Access To Recordings
We have designed our solution to be scalable and accommodate a number of telephony environments. We can record on digital, analog, T1/E1, ISDN, PRI, VoIP and Radio lines. Supporting a number of phone and PBX systems we can adjust and grow when your environment changes.
Licenses are based on per channel/line recorded rather than per seat. This allows greater flexibility in your recording needs and a more cost effective structure. We also provide unlimited access to your recordings. Allowing you to assign your entire company or a few managers to access the recordings. There is no limit or change in price.
Customer service has been our priority since day one. We design our solutions with you in mind and take great pride in providing and supporting our customers. Our account managers strive to find the right solution for you that fits within your budget and meets or exceeds your needs.
RELIABLE AND CAPABLE
Versadial has been in the call recording industry since 1994. Offering products commercially since 1998 we have implemented our recorder systems across the world in a variety of environments. Our longevity and product quality allowed us to be a stable contender in the competitive call recording industry.