Purchase Options – Call Recording Kit

Permanent License: Your license is permanent. Price based on specific number of channels (peak usage). Includes 1-year of software maintenance plan: access to our support desk and latest software.

Speak with an account manager about your needs, recommended options, and possible configuration/scenarios.

Is this product for me?

Versadial Call Recording Solution is intended for:

IT or telecom resellers and consultants who build, install, and maintain call recorders for their customers
Businesses with a dedicated or easily accessible IT or Telecom consultant/reseller who may configure and setup the recording solution
IT savvy end-users who wish to build, install, and maintain a call recorder for their business
Call recording projects that require recording multiple lines. If you need to record a single regular or mobile phone, this product is not the right solution

Call Recording Kit Includes:

Versadial Software license (VSlogger and Adutante)
1-year software maintenance (access to the support desk, help with configuration, and free software upgrade)
Optional call recording boards (some types of the recorded lines require special recording boards, e.g. analog, digital phones, T1/E1/ ISDN lines)

For Any Questions Or Quote – Please Contact Us

Cloud/Hosted vs. On-Premise Call Recording

Below is a side by side comparison of common cloud vs on-premise issues that we have encountered. Not all cloud call recording providers have these limitations, but they are something you should inquire if you are considering a cloud call recording provider.

Features

Typically, a cloud recording option is something included in your VoIP phone provider. The recording features provided by the phone provider is a secondary focus, as they make money on providing phone services and PBX related features. Thus, bookmarking calls, extracting portions, adding notes, in-depth search, and playing calls within the browser is not available. These features, as well as requiring users to download the file and play on your local computer are common limitations we have heard regarding cloud-based phone providers adding their call recording feature.

Versadial has these features and many more enterprise tools, as well as the ability to play the call and listen live within the browser. No need to download and make listening to calls a cumbersome task.

Costs

Costs vary from cloud provider to cloud provider. Versadial’s subscription model is typically less than cloud-based subscription models and as discussed above, Versadial usually has a more robust and enterprise-level features compared to a cloud recording provider. Versadial also offers two licensing options as either a subscription model or a permanent license. This approach allows businesses to evaluate how they prefer to allocate their funds for recording.

Storage of Calls

Cloud-based solutions typically have limited storage options. You can increase the storage of your calls, but this adds to the cost. With an on-premise solution, a typical recorder can store 150k hours of calls. With auto-archiving enabled, the storage capacity is unlimited, and within the Versadial recording interface, you can still search these archived calls.

With a cloud solution, the typical option is for the customer to do a bulk download of all the audio files and throw them in a folder. Thus, searching for calls is only based on whatever the file name was saved as.

Changing Providers

With a cloud solution, you typically have to stick with the cloud phone provider. The recordings are with their system and solution, and you cannot move to another provider without losing your recordings. With an on-premise solution, it does not matter what phone provider you go with. You can change from VoIP to analog, to digital, or to another VoIP hosting phone provider. An on-premise solution is flexible, and you do not lose your calls or need to learn a new user interface.

What Can A Recorder Do For Your Business?

The moment your recorder is installed, it will start to pay off. Many companies look at the out of pocket expense, and the tangible numbers, but fail to see the overall benefit a recording system can bring.

Training

With calls being recorded 24/7, you gain an insight into your daily verbal transactions. Our quality control and testing module allows managers to listen to calls and review agent performance. Indicate problem areas, share their results with the agent, mark tests and calls for review, and conduct quality training from any PC within the network.

First Call Resolution

With live monitoring and easy call search capabilities, instances of poor customer experience can quickly be addressed and reconciled. Additional training and procedures will greatly increase First Call Resolutions within the company.

Increase Customer Satisfaction And Retention

By conducting quality training and enhancing first call resolutions, you will increase your overall customer satisfaction and retention rate. Dollars will not be lost on their way in, and you will retain loyal customers.

Reduced Liability

Too many businesses reach out to obtain a call recording solution because they have been sued or are in a heavy dispute. These owners and sales managers discover that having a recording solution monitoring these calls would have reduced this liability and quickly resolved the situation. Many times, the cost of one lawsuit or dispute will pay for the recording system

Agent Retention:

It costs nearly 20% of employees’ salary to make up for lost productivity, time recruiting and training. Employees who are well trained and recognized have a greater comfort within the organization, increasing overall satisfaction and
success within the business environment.

Efficiency And Productivity

By implementing a recording solution, the overall productivity of an employee increases. Either recording PC and Monitor activity, or listening to sales calls, company policies and procedures can be monitored and adjusted to address poor productivity or inefficiencies.

Increase Cross Selling And Up-Selling

Calls that have missed opportunities for a cross-sell or up-sell can be addressed during quality control and training. Skills can be honed and improved to increase an agents awareness of financial opportunities during a
customer interaction.

Reduced Operating Costs

Built on windows based platform and running on a Windows 7 server allows companies to reduce the operating systems cost and maintenance. An added benefit with a browser based rich user interface also reduces the maintenance and expense of handling an additional utility to access recordings.

Versadial call recorder is more than just a way to listen to your agents, it is a valuable business tool that will pay for itself on day one. Reports and quality control features allow you to increase customer satisfaction and first call resolution. Train your agents and be more efficient with your call center management.

Poor customer experiences result in an estimated $83 Billion loss by US companies each year because of defections and abandoned purchases.
Source: Parature Customer Service Blog

89% of consumers began doing business with a competitor following a poor
customer experience.
Source: RightNow Customer Experience Impact Report 2011

86% of consumers will pay more for a better customer experience.
Source: RightNow Customer Experience Impact Report 2011

The biggest concern that most companies have when investing into a new technology or IT driven product is typically about the Return on Investment (ROI) and Total Cost of Ownership (TCO). Versadial understands the need for businesses to show and prove value with every investment made. Most companies will invest into a call recording solution because of governmental regulations or compliance enforcement. A call recording system can fulfill this requirement, but if you dive a bit deeper into a true call recording system, you will find a number of values that will increase your bottom line and your business productivity.

Customers no longer have a choice of 5 brands, they have a choice of hundreds. When shopping or working with a business, customers rate their likelihood to purchase not based on product, but on customer experience.