VoIP Call Recording – Record Your IP Calls

With bandwidth efficiency and low deployment costs, VoIP is one of the hottest technology boosts in the voice communications market. Many businesses are migrating from traditional copper-wire phone lines and systems to VoIP phone system.  This allows them to increase flexibility and reduce monthly phone service costs.

In recent years a majority of all new PBX lines installed have been VoIP.

Versadial’s call recording solutions are well prepared for recording VoIP lines, individual phones or/and SIP trunks. With a Versadial VoIP Recorder, you have the flexibility of recording on standard based VoIP lines (SIP) or proprietary PBX vendor-specific VoIP phone lines.

Have a Hosted PBX or Cloud VoIP Provider? Versadial can record your calls on these platforms. Take advantage of having your calls recorded and stored locally. If you stop or change your hosted phone provider, your calls are still retained by you and not lost to the cloud! Our solution can be moved as you change your phone system, have peace of mind that your recordings will remain secure and easily accessed years after they are recorded.
  • Record Multiple VoIP Phone Lines at Once
  • VMware compatible. Recorder can be installed in a virtual environment
  • No Per Seat License – We License Based on Per Channel
  • Unlimited License Access to Recordings
  • We Support a Variety of PBX Manufacturers and multiple Host Based VoIP providers
  • Auto Archive Recordings to External Drives, Providing Virtually Unlimited Data Storage
  • Slim VoIP Case Designs to Fit Your Network
  • VoIP Call Recorder kit option available

With unlimited access to the recordings, you can have multiple managers accessing the data without the need for additional licenses. Need your agents to listen to their calls for self-training? Not a problem, no additional fees or costs are involved with our recorder software.

For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page. 

Voip Recording Connection

Quality Control

Conduct quality control tests with our QC grading module, finding order entry errors or missed information. Increase productivity and training with a combination or grading and reports.

Detailed Graphs

VSLogger provides visual and accurate graphs on a variety of variables and data. Our recorder collects a magnitude of data during your daily operations, providing you an excellent resource to monitor your overall business production and performance.

Sales Training

A call recorder for sales training is an excellent tool for using real life successes or failures during sales training meetings. Listen to calls that target a specific issue, or highlight a quality performance. With our systems in place you can easily extract the calls for external use and playback.

Auto Archiving

Archive your data to comply with compliance requirements. Our auto archiving feature allows you to store and back up an unlimited amount of data. Our systems are capable of storing up to 148,000 hours directly on the server, allowing you to access recordings from a few years back instantly.

Video Transcript:

Hi, I’m Corey with Versadial, and I’m going to go over our Voice Over IP….or VoIP call recorder solution. VoIP has become increasingly more popular in recent years as both phone and internet technology continues to improve. So what is VoIP?:

VoIP is a technology that allows telephone calls to be made over computer networks like the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).

Our Solution
So let’s talk about our VoIP recorder. Our solution isn’t hosted in the cloud or on a far off distant planet...our solution involves an actual PC server that usually sits in your telecom or network closet. The server is what runs the recording software and holds all of the recorded calls.

The Server
The server we use for our VoIP recording solution is a slim rackmount PC. As you can see, it is fairly small and easy to place within a server rack or sitting on a desk. Unlike recording digital or analog lines, we don’t need a physical recording board. Instead we use the NIC on the server.

The Switch
Now, you are probably wondering, how do we actually capture the voice and the data. Most offices have a switch, it looks similar to this. Your phones are usually attached to this switch and then run out to your employees handset. In some instances, PC’s are also attached to the switch or there is an additional switch used for PC networking. On most newer office switches there is a single port that can be configured to mirror all the other ports. The port is usually referred to as a Span Port or Mirror port.

Configure the Switch
Your IT manager or consultant will configure your switch to take all voice data and send it to this one SPAN/MIRROR port. This port is then directly connected to the call recording server via an Ethernet cable. So all voice data is sent to the recording server via this port.

No Switch with a Span/Mirror Port
Now, if you don’t have a switch with a span/mirror port there are a few options for you. Option 1 is you can go and purchase a large switch with this feature.

Option 2 is the ability to purchase a basic switch such as the GS105Ev2 Netgear. Now because this switch doesn’t have enough ports to allow for your PC’s and your Phones…we usually cannot record Extension to Extension calls. If recording extension to extension calls is not important to you, then purchasing this switch is an affordable option.

Server Configuration
Once you have all the connections in place, one of our support technicians will assist with the final configuration on the server. After the setup is done your calls will start to be recorded and you can use our software to listen to live calls or conduct quality control tests on your recordings.

Contact Us
That covers the basics behind our VoIP call recorder solution. If you have any questions or need to go into greater detail please give us a call at 949-457-0650 or visit us online at www.versadial.com.

Call Recording Scenarios - Click To Open

Common Call Recording Scenarios and Common configurations. 

Common Call Recording scenarios (or call recording configurations described below) will help to identify your needs and visualize a possible solution.

All of the documented call recording configurations are supported by Versadial Call recording solutions.

If you found a scenario(s) matching your requirements, please mention them when requesting more information from Versadial.

Call Recording Scenario 1 – No Phone System, analog or TDM lines, Passive Recording

Phone System:None, I have no PBX or phone system at my business.
Type of Lines I Have:Analog Lines, Centrex lines or TDM lines  provides by telecom carrier:  AT&T,  Cox, etc  
Suggested Recording method Passive  
Extra RequirementsSpecial voice recording board to record specified lines (analog or TDM )
Recorder Connection/Wiring and Configuration: Recorded lines tapped (connected in parallel) to recording boards 
Extra Details:Under Development

 


 

Call Recording Scenario 2 – Hosted PBX, VoIP lines, Passive Recording

Phone System:Hosted or Cloud PBX, ie: Cox VoIP Centrex, RingCentral, 8×8 … etc
Type of Lines I Have:VoIP (Voice over Internet Protocol)
Suggested Recording method Passive (network sniffing)
Extra RequirementsOn-premise network switch with Mirror (SPAN) port (e.g. low-cost option NETGEAR GS105Ev2) 
Recorder Connection/Wiring and Configuration: Recorder spare NIC is connected to mirror port(s)
Extra Details:https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 3 – Business Phone System, Passive Recording From The Trunk Lines 

This is similar to  scenarios 1 and 2, only recorded lines connected to Phone System’s external line ports (trunks)

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of Lines I Have:Analog, or Digital TDM (E1, T1, ISDN BRI or PRI), or VoIP/SIP Trunk 
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or TDM)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines (T1, E1, ISDN PRI and BRI): Recorded lines Tapped (connected in parallel) to recording boards 
SIP trunks: Recorder Spare NIC is connected to Mirror port

Specific call handling extensions can be received via SMDR or JTAPI integration

Extra Details:

https://versadial.com/publications/trunk-vs-extension/#1/z

See also:
https://www.versadial.com/record-analog-phone-lines/

https://www.versadial.com/digital-pbx-call-recording/

https://www.versadial.com/record-call-t1-e1-isdn-pri-lines/

https://www.versadial.com/record-isdn-bri-telephone-lines/

https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 4 – Business Phone System, Passive Recording From The Extension Lines (analog, TDM lines )

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of extension lines I Have:Analog, or Digital phones, or VoIP/SIP phones
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards 
VoIP phones: Recorder Spare NIC(s) are connected to Mirror port(s), see Scenario 5

If needed, Extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration

Extra Details:

Attention!!:  Recording boards for proprietary digital phones support only specific tested and documented models. please refer to supported PBX list:
https://www.adutante.com/portal/infoshare.htm?static&storeid=10194&pageid=Main:SUPPORTED_PHONES:en_US


https://versadial.com/publications/trunk-vs-extension/#1/z

See also:

https://www.versadial.com/record-analog-phone-lines/

https://www.versadial.com/digital-pbx-call-recording/

https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 5 – Business Phone System, Passive Recording From The VoIP Extension Lines.

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of extension lines I Have:Analog, or Digital phones, or VoIP/SIP phones
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see Scenario 4
VoIP phones : Recorder Spare NIC(s) are connected to Mirror port(s), see diagram

If needed, Extra signaling information (direction, caller id,  dialed numbers) can be received via SMDR or JTAPI integration

Extra Details:

https://versadial.com/publications/trunk-vs-extension/#1/z

See also:

https://www.versadial.com/record-analog-phone-lines/

https://www.versadial.com/digital-pbx-call-recording/

https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 6 – Passive Recording From The  VoIP Gateway

Recorded System:TDM to VoIP, or PSTN to VoIP gateway
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see left side of the diagram
VoIP phones: Recorder Spare NIC(s) are connected to Mirror port(s),  see right side of the diagram

If needed, extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration

Extra Details:

You have an option to record on VoIP side or other (analog or TDM) side of the gateway

 


 

Call Recording Scenario 7 – Passive Recording Radio

 Recorded System:Analog radio base station(s)
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record analog outputs from the base stations
Recorder Connection/Wiring and Configuration: Analog outputs from the base station connected to analog inputs recording board in the recorder
Extra Details:

https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/

 


 

Call Recording Scenario 8 – Active  Recording Radio 

 Recorded System:IP radio base station
Suggested Recording method Active
Extra RequirementsRadio stations or adapters  with ability to stream RoIP (Radio over IP) to the recorder or to specific multicast address
Recorder Connection/Wiring and Configuration: Multicast and unicast recording stations or radio adapters are configured to stream communication direct to recorders or to the specific multicast address
Extra Details:

https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/

 


 

Call Recording Scenario 9 – Active  Recording For Cisco BIB Devices 

 Recorded System:Cisco’s Unified CallManager (UCM) version 6.0 and higher 
Suggested Recording method Active
Extra RequirementsRecorded devices should support Cisco Built-In-Bridge (BIB) functionality
Recorder Connection/Wiring and Configuration: One or more Versadial call recorders registered as SIP trunks with Cisco Unified Call Manager Recorded devices configured in Call Manager into a group assigned to specific recorder and configured to automatically send copy of the recorded call to the recorder
Extra Details:

https://www.versadial.com/call-recording-software-for-cisco-callmanager/

Cisco Built-in Bridge

 


 

Call Recording Scenario 10 – Active Recording  Based On CSTA Protocols

Recorded  System:Phone system with API server supporting CSTA protocol  Avaya, Alcatel, Unify … some other
Suggested Recording method Active with API link (DR Link)
Extra RequirementsRecorded devices should have API/Application server supporting CSTA protocol e.g. Avaya Aura Application Enablement Services (AE Services).
Specific Phone system Vendor API licenses (depends on requirements)
Recorder Connection/Wiring and Configuration: One or more Versadial call recorders register with API/Application server and requests call media sent a.omatically to call recorders. Call signaling is collected via API link
Pluses:
-no need for special wiring or Network mirror(SPAN ) ports
-potentially can record both TDM and VoIP phones (capability depends on specific phone system vendor)
Minuses:
– extra cost for API licenses, which can be significant
Extra Details: 

 


 

Call Recording Scenario 11 – Third Party Verification

 Recorded System:Any
Suggested Recording methodActive
Extra RequirementsIndividual analog extensions or PSTN phone lines allocated and assigned for verification service
Recorder Connection/Wiring and Configuration: Individual analog extensions or PSTN phone lines connected to the Versadial recorder. 
Recorder works like an auto-attendance: answers call, records until stopped by the defined DTMF tones, plays back Verification number.
Users conference calls for verification as needed.
Extra Details:

https://www.versadial.com/verification-recording/