Record Analog Phone Lines

Versadial’s call recording solutions are well prepared for recording analog audio lines. We are able to connect and record from microphones, line audio (e.g. audio output line of the radio) or plain old telephone service (POTS) lines.

POTS is the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in many parts of the world.

POTS lines are also common interfaces for connecting extensions and/or trunks to old and modern PBX systems.

  • Record Multiple Phone Lines at Once
  • No Per Seat License – We License Based on Per Channel
  • Unlimited License Access to Recordings
  • We Support a Variety of PBX Manufacturers
  • Auto Archive Recordings to External Drives, Providing Virtually Unlimited Data Storage
  • Conduct Quality Control Tests With Our Robust QC Module
  • Record 100% of All Calls (Inbound and Outbound), Reliable Solution

Contact Versadial if you are not sure what lines you have, we’ll be happy to recommend a solution.

For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page. 

Analog Recording Connection

Increase Business Logistics

Monitor and grade incoming and outbound calls. Verify information relayed and received to ensure proper communication.

Auto Archiving

Archive your data to maintain extended records for any issues that may arise. Our auto-archiving feature allows you to store and back up an unlimited amount of data. Our systems are capable of storing up to 148,000 hours directly on the server, allowing you to access recordings from a few years back instantly.

Record All Communication

Versadial’s recorders can be implemented in a variety of systems. Providing a complete solution for recording phone and radio channels. Designed to fit into all major PBX manufactures and record on a variety of line types, your entire business communication network can be recorded and monitored.

Call Recording Scenarios - Click To Open

Common Call Recording Scenarios and Common configurations. 

Common Call Recording scenarios (or call recording configurations described below) will help to identify your needs and visualize a possible solution.

All of the documented call recording configurations are supported by Versadial Call recording solutions.

If you found a scenario(s) matching your requirements, please mention them when requesting more information from Versadial.

Call Recording Scenario 1 – No Phone System, analog or TDM lines, Passive Recording

Phone System:None, I have no PBX or phone system at my business.
Type of Lines I Have:Analog Lines, Centrex lines or TDM lines  provides by telecom carrier:  AT&T,  Cox, etc  
Suggested Recording method Passive  
Extra RequirementsSpecial voice recording board to record specified lines (analog or TDM )
Recorder Connection/Wiring and Configuration: Recorded lines tapped (connected in parallel) to recording boards 
Extra Details:Under Development

 


 

Call Recording Scenario 2 – Hosted PBX, VoIP lines, Passive Recording

Phone System:Hosted or Cloud PBX, ie: Cox VoIP Centrex, RingCentral, 8×8 … etc
Type of Lines I Have:VoIP (Voice over Internet Protocol)
Suggested Recording method Passive (network sniffing)
Extra RequirementsOn-premise network switch with Mirror (SPAN) port (e.g. low-cost option NETGEAR GS105Ev2) 
Recorder Connection/Wiring and Configuration: Recorder spare NIC is connected to mirror port(s)
Extra Details:https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 3 – Business Phone System, Passive Recording From The Trunk Lines 

This is similar to  scenarios 1 and 2, only recorded lines connected to Phone System’s external line ports (trunks)

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of Lines I Have:Analog, or Digital TDM (E1, T1, ISDN BRI or PRI), or VoIP/SIP Trunk 
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or TDM)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines (T1, E1, ISDN PRI and BRI): Recorded lines Tapped (connected in parallel) to recording boards 
SIP trunks: Recorder Spare NIC is connected to Mirror port

Specific call handling extensions can be received via SMDR or JTAPI integration

Extra Details:

https://versadial.com/publications/trunk-vs-extension/#1/z

See also:
https://www.versadial.com/record-analog-phone-lines/

https://www.versadial.com/digital-pbx-call-recording/

https://www.versadial.com/record-call-t1-e1-isdn-pri-lines/

https://www.versadial.com/record-isdn-bri-telephone-lines/

https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 4 – Business Phone System, Passive Recording From The Extension Lines (analog, TDM lines )

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of extension lines I Have:Analog, or Digital phones, or VoIP/SIP phones
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards 
VoIP phones: Recorder Spare NIC(s) are connected to Mirror port(s), see Scenario 5

If needed, Extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration

Extra Details:

Attention!!:  Recording boards for proprietary digital phones support only specific tested and documented models. please refer to supported PBX list:
https://www.adutante.com/portal/infoshare.htm?static&storeid=10194&pageid=Main:SUPPORTED_PHONES:en_US


https://versadial.com/publications/trunk-vs-extension/#1/z

See also:

https://www.versadial.com/record-analog-phone-lines/

https://www.versadial.com/digital-pbx-call-recording/

https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 5 – Business Phone System, Passive Recording From The VoIP Extension Lines.

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of extension lines I Have:Analog, or Digital phones, or VoIP/SIP phones
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see Scenario 4
VoIP phones : Recorder Spare NIC(s) are connected to Mirror port(s), see diagram

If needed, Extra signaling information (direction, caller id,  dialed numbers) can be received via SMDR or JTAPI integration

Extra Details:

https://versadial.com/publications/trunk-vs-extension/#1/z

See also:

https://www.versadial.com/record-analog-phone-lines/

https://www.versadial.com/digital-pbx-call-recording/

https://www.versadial.com/voip-call-recording/

 


 

Call Recording Scenario 6 – Passive Recording From The  VoIP Gateway

Recorded System:TDM to VoIP, or PSTN to VoIP gateway
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port  
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see left side of the diagram
VoIP phones: Recorder Spare NIC(s) are connected to Mirror port(s),  see right side of the diagram

If needed, extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration

Extra Details:

You have an option to record on VoIP side or other (analog or TDM) side of the gateway

 


 

Call Recording Scenario 7 – Passive Recording Radio

 Recorded System:Analog radio base station(s)
Suggested Recording method Passive 
Extra RequirementsSpecial voice recording board to record analog outputs from the base stations
Recorder Connection/Wiring and Configuration: Analog outputs from the base station connected to analog inputs recording board in the recorder
Extra Details:

https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/

 


 

Call Recording Scenario 8 – Active  Recording Radio 

 Recorded System:IP radio base station
Suggested Recording method Active
Extra RequirementsRadio stations or adapters  with ability to stream RoIP (Radio over IP) to the recorder or to specific multicast address
Recorder Connection/Wiring and Configuration: Multicast and unicast recording stations or radio adapters are configured to stream communication direct to recorders or to the specific multicast address
Extra Details:

https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/

 


 

Call Recording Scenario 9 – Active  Recording For Cisco BIB Devices 

 Recorded System:Cisco’s Unified CallManager (UCM) version 6.0 and higher 
Suggested Recording method Active
Extra RequirementsRecorded devices should support Cisco Built-In-Bridge (BIB) functionality
Recorder Connection/Wiring and Configuration: One or more Versadial call recorders registered as SIP trunks with Cisco Unified Call Manager Recorded devices configured in Call Manager into a group assigned to specific recorder and configured to automatically send copy of the recorded call to the recorder
Extra Details:

https://www.versadial.com/call-recording-software-for-cisco-callmanager/

Cisco Built-in Bridge

 


 

Call Recording Scenario 10 – Active Recording  Based On CSTA Protocols

Recorded  System:Phone system with API server supporting CSTA protocol  Avaya, Alcatel, Unify … some other
Suggested Recording method Active with API link (DR Link)
Extra RequirementsRecorded devices should have API/Application server supporting CSTA protocol e.g. Avaya Aura Application Enablement Services (AE Services).
Specific Phone system Vendor API licenses (depends on requirements)
Recorder Connection/Wiring and Configuration: One or more Versadial call recorders register with API/Application server and requests call media sent a.omatically to call recorders. Call signaling is collected via API link
Pluses:
-no need for special wiring or Network mirror(SPAN ) ports
-potentially can record both TDM and VoIP phones (capability depends on specific phone system vendor)
Minuses:
– extra cost for API licenses, which can be significant
Extra Details: 

 


 

Call Recording Scenario 11 – Third Party Verification

 Recorded System:Any
Suggested Recording methodActive
Extra RequirementsIndividual analog extensions or PSTN phone lines allocated and assigned for verification service
Recorder Connection/Wiring and Configuration: Individual analog extensions or PSTN phone lines connected to the Versadial recorder. 
Recorder works like an auto-attendance: answers call, records until stopped by the defined DTMF tones, plays back Verification number.
Users conference calls for verification as needed.
Extra Details:

https://www.versadial.com/verification-recording/