Real Customers. Real Reviews
It is well worth the money to have a service contract – The Versadial system works great, and hardly ever needs attention. The only disadvantage of this is that you forget how to navigate around the menus since you never need to log into it. The support folks are great and make short work of correcting issues. They go out of there way to make sure everything is correct.
Excellent software and I am highly recommend to any company that need to record their phone lines. Versadial Call Recording is working perfectly and user friendly too. I was worried for the first time set up because I know nothing about this software but when I called in for support, their tech support picked up (no waiting at all). Their tech support name Timmy, Adam and especially Engineer name Oleg were helping me, teaching me online how to set up, configure and operate to my satisfaction before they hung up the call. Thank you so much ” Versadial Team”.
I have been using their call recording software for 25 users here at Dahmer Powertrain for two years now. The product and interface are outstanding. It has proven to be invaluable. If you ever do need support, Adam is amazing. I highly recommend this product.
I wanted to let you know about the excellent customer service & support I received from Micah Clarke. We updated the Versadial & Adutante software on our call recorder, deciding to do it ourselves, but just had one or two hiccups. Micah was able to help us fix it and get back to business. He explains things clear and is able to answer all my questions. I just wanted to let you know that I feel he is a valuable asset to your department & company.
Very knowledgeable and professional. Software is stable and support is responsive. Highly recommend.
We have been using the Versadial recording solution for years. They have never failed to provide anything but the best customer service! They continue to update their software, improving the user experience and keeping it stable. We could not be happier with their service.
We’ve been using Versadial products to record our telephone lines for 15 years and are extremely satisfied with the recording devices, quality, playback interface and, above all else, the level of customer service they provide. A great company and a great solution!!
The support team at VersaDial makes the system easy to use, support, and benefits the university. The recording system has been a key component used to improve our efficiency and effectiveness of the user support provided by our team. It has also helped us greatly when a client suggests he was misinformed or not properly advised. An excellent investment.
Customer service as well as technical support have been perfect on all instances. I have had a great experience every time I have contacted for support where the result have always been a success. It is an important part of customer satisfaction when a call is made to any vendor where the issue have always the technical staff have been able to identify and resolve the issue. Another great point I should point is their follow up. I have also enjoyed their technical expertise, skill and willingness to train you on all features and making sure you are comfortable with their products.
Quality control, customer service, and accountability have reached a new level in the office.
The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.
This is a good phone recorder system. We use it to record radio and telephone traffic.
Jefferson Telecom has worked with Versadial Solutions for the past year and we continue to be impressed with their customer service staff and the product itself. Great people to work with!