Common Call Recording Scenarios

Common Recording Scenarios & Configurations

Common Call Recording scenarios (or call recording configurations described below) will help to identify your needs and visualize a possible solution. All of the documented call recording configurations are supported by Versadial Call recording solutions. If you found a scenario(s) matching your requirements, please mention them when requesting more information from Versadial.


Call Recording Scenario 1 – No Phone System, Analog Or TDM Lines, Passive Recording

Call Recording in the office without the on-premises Phone system
Analog lines, Centrex lines or TDM lines provided by telecom carrier: Example: AT&T, Cox, etc.
Recorded lines are tapped (connected in parallel) to corresponding recording boards in the recorder.

Phone System:None, I have no PBX or phone system at my business.
Type of Lines I Have:Analog Lines, Centrex lines or TDM lines  provides by telecom carrier:  AT&T,  Cox, etc
Suggested Recording method Passive
Extra RequirementsSpecial voice recording board to record specified lines (analog or TDM )
Recorder Connection/Wiring and Configuration:Recorded lines tapped (connected in parallel) to recording boards
Extra Details: 

Call Recording Scenario 2 – Hosted PBX, VOIP Lines, Passive Recording

Hosted PBX/Cloud VoIP Provider – Call Recording

On premise network switch with Span/Mirror port.


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No network switch available, add third party switch for recording purposes.

Phone System:Hosted or Cloud PBX, ie: Cox VoIP Centrex, RingCentral, 8×8 … etc
Type of Lines I Have:VoIP (Voice over Internet Protocol)
Suggested Recording method Passive (network sniffing)
Extra RequirementsOn-premise network switch with Mirror (SPAN) port (e.g. low-cost option NETGEAR GS105Ev2)
Recorder Connection/Wiring and Configuration:Recorder NIC is connected to mirror port(s)
Extra Details:https://www.versadial.com/voip-call-recording/Can record VoIP telephone and desktop softphone. 

Call Recording Scenario 3 – Business Phone System, Passive Recording From The Trunk Lines

PBX Recording from trunk side

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TDM Recording
Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards.


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VoIP Recording
SIP trunks: Recording Spare NIC is connected to Mirror Port.

This is similar to  scenarios 1 and 2, only recorded lines connected to Phone System’s external line ports (trunks)

Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of Lines I Have:Analog, or Digital TDM (E1, T1, ISDN BRI or PRI), or VoIP/SIP Trunk
Suggested Recording method Passive
Extra RequirementsSpecial voice recording board to record specified lines (analog or TDM)
Or/and On-premise network switch with Mirror (SPAN) port
Recorder Connection/Wiring and Configuration:Analog and TDM lines (T1, E1, ISDN PRI and BRI): Recorded lines Tapped (connected in parallel) to recording boards
SIP trunks: Recorder NIC is connected to Mirror portSpecific call handling extensions can be received via SMDR or JTAPI integration
Extra Details:https://www.versadial.com/publications/Trunk vs Extension.pdfSee also:
https://www.versadial.com/record-analog-phone-lines/
https://www.versadial.com/digital-pbx-call-recording/https://www.versadial.com/record-call-t1-e1-isdn-pri-lines/https://www.versadial.com/record-isdn-bri-telephone-lines/https://www.versadial.com/voip-call-recording/

Call Recording Scenario 4 – Business Phone System, Passive Recording From The Extension Lines (Analog, TDM Lines)

PBX Recording from Extension side – TDM Recording

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Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of extension lines I Have:Analog, or Digital phones, or VoIP/SIP phones
Suggested Recording method Passive
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards
VoIP phones: Recorder NIC(s) are connected to Mirror port(s), see Scenario 5If needed, Extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration
Extra Details:Attention!!:  Recording boards for proprietary digital phones support only specific tested and documented models. please refer to supported PBX list:
https://www.adutante.com/portal/infoshare.htm?static&storeid=10194&pageid=Main:SUPPORTED_PHONES:en_US
https://www.versadial.com/publications/Trunk vs Extension.pdfSee also:https://www.versadial.com/record-analog-phone-lines/
https://www.versadial.com/digital-pbx-call-recording/https://www.versadial.com/voip-call-recording/

Call Recording Scenario 5 – Business Phone System, Passive Recording From The VOIP Extension Lines

Recording VoIP options
Automatically detect all unencrypted VoIP calls on your network by tapping into the SPAN or Mirror port of a switch. If multiple switches exist then remote SPANNING must be enabled.

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Phone System:Business Phone System at my location (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc
Type of extension lines I Have:Analog, or Digital phones, or VoIP/SIP phones
Suggested Recording method Passive
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see Scenario 4
VoIP phones : Recorder NIC(s) are connected to Mirror port(s), see diagramIf needed, Extra signaling information (direction, caller id,  dialed numbers) can be received via SMDR or JTAPI integration
Extra Details:https://www.versadial.com/publications/Trunk vs Extension.pdfSee also:https://www.versadial.com/record-analog-phone-lines/
https://www.versadial.com/digital-pbx-call-recording/https://www.versadial.com/voip-call-recording/

Call Recording Scenario 6 – Passive Recording From The  VOIP Gateway

Passive Recording From the VoIP Gateway
Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see left side of the diagram.
OR
VoIP phones: Recorder Spare NIC(s) are connected to Mirror port(s), see right side of the diagram.

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Recorded System:TDM to VoIP, or PSTN to VoIP gateway
Suggested Recording method Passive
Extra RequirementsSpecial voice recording board to record specified lines (analog or digital)
Or/and On-premise network switch with Mirror (SPAN) port
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see left side of the diagram
VoIP phones: Recorder NIC(s) are connected to Mirror port(s),  see right side of the diagramIf needed, extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration
Extra Details:You have an option to record on VoIP side or other (analog or TDM) side of the gateway

Call Recording Scenario 7 – Radio Recording From The Analog Outputs

Analog Radio Recording – Connected to Base Station
VSLogger Recording Server connected to analog outputs from the base stations.

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 Recorded System:Analog radio base station(s)
Suggested Recording method Passive
Extra RequirementsSpecial voice recording board to record analog outputs from the base stations
Recorder Connection/Wiring and Configuration:Analog outputs from the base station connected to analog inputs recording board in the recorder
Extra Details:https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/

Call Recording Scenario 8 – Radio Recording Via ROIP

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 Recorded System:IP radio base station
Suggested Recording method Active
Extra RequirementsRadio stations or adapters  with ability to stream RoIP (Radio over IP) to the recorder or to specific multicast addressWe are successfully recording the following devices:Telex IP-223 and Telex IP-224 Radio Adapters: IP Unicast or IP multicast optionsBARIX INSTREAMER: Analog audio to RoIP Unicast converterCisco IPICS Server: Radio outputs as IP multicast
Recorder Connection/Wiring and Configuration:Multicast and unicast recording stations or radio adapters are configured to stream communication direct to recorders or to the specific multicast address
Extra Details:https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/

Call Recording Scenario 9 – Active  Recording For Cisco BIB Devices

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Cisco Built-in Bridge
 Recorded System:Cisco’s Unified CallManager (UCM) version 6.0 and higher
Suggested Recording method Active
Extra RequirementsRecorded devices should support Cisco Built-In-Bridge (BIB) functionality
Recorder Connection/Wiring and Configuration:One or more Versadial call recorders registered as SIP trunks with Cisco Unified Call Manager Recorded devices configured in Call Manager into a group assigned to specific recorder and configured to automatically send copy of the recorded call to the recorder
Advanced Settings:SIP/TLS connections supported
Extra Details:https://www.versadial.com/call-recording-software-for-cisco-callmanager/

Call Recording Scenario 10 – Active Recording  Based On CSTA Protocols

Analog Recording Based on CSTA Protocols
One or more Versadial call recorders register with API/Application server and requests call media sent automatically to call recorders. Call signaling is collected via API link.

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Recorded  System:Phone system with API server supporting CSTA protocol  Avaya, Alcatel, Unify … some other
Suggested Recording method Active with API link (DR Link)
Extra RequirementsRecorded devices should have API/Application server supporting CSTA protocol e.g. Avaya Aura Application Enablement Services (AE Services).
Specific Phone system Vendor API licenses (depends on requirements)
Recorder Connection/Wiring and Configuration:One or more Versadial call recorders register with API/Application server and requests call media sent automatically to call recorders. Call signaling is collected via API link
Pluses:
-no need for special wiring or Network mirror(SPAN ) ports
-potentially can record both TDM and VoIP phones (capability depends on specific phone system vendor)
Minuses:
– extra cost for API licenses, which can be significant
Extra Details: 

Call Recording Scenario 11 – Third Party Verification

To Record Verification
During the call, Employee can conference call to the recorder when verification is needed.

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 Recorded System:Any
Suggested Recording methodActive
Extra RequirementsIndividual analog extensions or PSTN phone lines allocated and assigned for verification service
Recorder Connection/Wiring and Configuration:Individual analog extensions or PSTN phone lines connected to the Versadial recorder.
Recorder works like an auto-attendance: answers call, records until stopped by the defined DTMF tones, plays back Verification number.
Users conference calls for verification as needed.
Extra Details:https://www.versadial.com/verification-recording/

Call Recording Scenario 12 – Active  Recording Of Audio Streams Via RTSP

Recording IP Microphones
Record IP Microphones. Can record multiple locations and stored at centralized VSLogger Server.

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Recorded System:Any
Recording Inputs:IP MICROPHONES and Audio Output of IP Cameras (Video coming soon too)
Suggested Recording methodActive
Extra RequirementsAudio sources supporting RTSP protocol 
Recorder Connection/Wiring and Configuration:Recorder configured to request audio from the specific device(s). 
Extra Details:You have an option to record multiple devices from the multiple sites.

Call Recording Scenario 13 – Screen Capture And Call Recording

VSLogger Recorder and Screen Capture
Option 1: Screen recording triggered by the phone call. When Agent is on the phone their screen content is also recorded. Screen Capture merged with call recording into single video/audio recording.
Option 2: Screen recording triggered by keyboard/mouse activity. Screen content is recorded into video only recordings.
Option 3: (see Scenario 19) Screen recording triggered by computer default mic/speaker activity. E.g. soft phone or voice client application. Screen Capture merged with audio into single video/audio recording.

Perfect solution for remote call center employee recording with any encrypted or unsupported phone service.

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Recorded System:Any
Suggested Recording method Passive
Extra RequirementsIf recording under Option 1 below, preferred method is extension side for call recording.
Recorder Connection/Wiring and Configuration:Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards
VoIP phones: Recorder NIC(s) are connected to Mirror port(s)If needed, extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration
Extra Details:Learn more about screen capture. 
Extra Requirements:If recording as Option 1. Extension side call recording integration is required. If recording as Option 3. Soft phone or Voice client application has to be installed on the recorded workstation

Call Recording Scenario 14 – Record Remote Locations By Satellite Recorders

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Recorded System:Satellite or central servers can record any supported PBX or lines in the corresponding location(s).
Suggested Recording method Any supported method
Extra RequirementsRemote site needs internet (preferably VPN ) access to the central office.
Recorder Connection/Wiring and Configuration:
Extra Details:Learn more about recording remote workers here. See Solution 1 and 2

Use SBWin as satellite recorder

Call Recording Scenario 15 – Record Remote Employees By Central Recorder

Remote User phones connected to company PBX via VPN

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Recorded System:Any supported PBX at central office. Remote users need physical or soft phone connected to office PBX via VPN.
Suggested Recording method Passive (via Mirror port)
Extra RequirementsRemote site needs internet access and VPN connection. Voice traffic from recorded devices should be present on mirror ports connected to recorder.
Recorder Connection/Wiring and Configuration:Mirror Ports  with PBX traffic
Extra Details:Learn more about recording remote workers here. See Solution 3

Call Recording Scenario 16 – MS Lync (Skype for Business) Call Recording

Recording on Skype for Business (Formerly MS Lync)
VSLogger communicates with VSLFilter and records configured devices..

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Recorded System:MS Lync (Skype for Business) – Microsoft
Suggested Recording method Passive
Extra RequirementsSpecial application (VSLFilter ) required to be installed on MS Lync server to provide recorder with signaling(call information).
Recorder Connection/Wiring and Configuration:Recorder NIC is connected to mirror port(s)
Extra Details:Learn more about MS Lync (Skype for Business)

Call Recording Scenario 17 – SIPREC Call Recording

SIPREC recording with Versadial Solutions
Recorded System:VoIP
Suggested Recording method Active
Extra RequirementsSIPREC enabled device (Session Recording Client- SRC)
Recorder Connection/Wiring and Configuration:Recorder NIC is connected to network.
Extra Details:Under Development

Call Recording Scenario 18 – Microsoft Teams with Phone System Direct Routing

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Recorded System:MS Teams with Phone System Direct Routing – Microsoft
Suggested Recording method Active. Recordings streamed direct to recorder by SBC(Session Border Controller)
Extra RequirementsSBC(Session Border Controller) with SIPREC support should be used. Recording method applies only to Microsoft Teams with Phone System Direct Routing implemented.
Recorder Connection/Wiring and Configuration:Recorder network connection should be accessible by SBC
Extra Details:Phone System Direct Routing | Microsoft Teams recording

Call Recording Scenario 19 – Record Remote Employee Workstations

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Recorded System:Remote employee workstation. Windows OS, Softphone or some Voice service client, utilize windows audio ports for communication (headphones and Mic)
Suggested Recording method Screen and audio capture
Extra RequirementsWorkstation should have Windows OS
Recorder Connection/Wiring and Configuration:Workstation and recorder connected via open internet or VPN
Extra Details: