Common Recording Scenarios & Configurations
All Common Call Recording Scenarios (Call Recording Configurations) described below are supported by Versadial Call Recording Software. These Call Recording Scenarios should help you to visualize a solution for your call recording needs and provide the ideas for planning a call recorder for your business.
Scenario 1 – No Phone System, analog or TDM lines, Passive Recording | Scenario 2 – Hosted PBX, VoIP lines, Passive Recording | Scenario 3 – Business Phone System, Passive Recording From The Trunk Lines | Scenario 4 – Business Phone System, Passive Recording From The Extension Lines (analog, TDM lines) | Scenario 5 – Business Phone System, Passive Recording From The VoIP Extension Lines | Scenario 6 – Passive Recording From The VoIP Gateway | Scenario 7 – Passive Recording Radio | Scenario 8 – Active Recording Radio | Scenario 9 – Active Recording For Cisco BIB Devices | Scenario 10 – Active Recording Based On CSTA Protocols | Scenario 11 – Third Party Verification | Scenario 12 – IP Microphone Recording | Scenario 13 – Screen Capture and Call Recording | Scenario 14 – Record Remote Locations By Satellite Recorders | Scenario 15 – Record Remote Working Employees via VPN | Scenario 16 – MS Lync (Skype for Business) Call Recording | Scenario 17 – SIPREC Call Recording | Scenario 18 – Microsoft Teams with Phone System Direct Routing | Scenario 19 – Record Remote Employee Workstations | Call Recording Scenario 20 – Mitel SRC recording
When you find and review a scenario(s) matching your requirements click the [Contact Us] button above and ask related questions or request the solution quotation.
If you have different requirements or the desired configuration is not listed please [Contact Us] and request more information from Versadial.
Call Recording Scenario 1 – No Phone System, Analog Or TDM Lines, Passive Recording
If this scenario matches to your requirements, click the [Contact Us] button above to request the solution quotation and ask questions.
Call Recording in the office without the on-premises Phone system
Analog lines, Centrex lines or TDM lines provided by telecom carrier: Example: AT&T, Cox, etc.
Recorded lines are tapped (connected in parallel) to corresponding recording boards in the recorder.
| Phone System: | No PBX |
| Type of Lines: | Analog Lines, Centrex lines or TDM lines provides by telecom carrier: AT&T, Cox, etc |
| Recording method | Passive |
| Extra Requirements | Special voice recording board to record specified lines (analog or TDM ) |
| Recorder Connection/Wiring and Configuration: | Recorded lines tapped (connected in parallel) to recording boards |
| Extra Details: |
Call Recording Scenario 2 – Hosted PBX, VOIP Lines, Passive Recording
If this scenario matches to your requirements, click the [Contact Us] button above to request the solution quotation and ask questions.
Hosted PBX/Cloud VoIP Provider – Call Recording
On premise network switch with Span/Mirror port.
No network switch available, add third party switch for recording purposes.
| Phone System: | Hosted or Cloud PBX, ie: Cox VoIP Centrex, RingCentral, 8×8 … etc |
| Type of Lines: | VoIP (Voice over Internet Protocol) |
| Recording method | Passive (network sniffing) |
| Extra Requirements | On-premise network switch with Mirror (SPAN) port (e.g. low-cost option NETGEAR GS105Ev2) |
| Recorder Connection/Wiring and Configuration: | Recorder NIC is connected to mirror port(s) |
| Extra Details: | https://www.versadial.com/voip-call-recording/ Can record VoIP telephone and desktop softphone. |
Call Recording Scenario 3 – Business Phone System, Passive Recording From The Trunk Lines
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PBX Recording from trunk side
TDM Recording
Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards.
VoIP Recording
SIP trunks: Recording Spare NIC is connected to Mirror Port.
This is similar to scenarios 1 and 2, only recorded lines connected to Phone System’s external line ports (trunks)
| Phone System: | Business Phone System (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc |
| Type of Lines: | Analog, or Digital TDM (E1, T1, ISDN BRI or PRI), or VoIP/SIP Trunk |
| Recording method | Passive |
| Extra Requirements | Special voice recording board to record specified lines (analog or TDM) Or/and On-premise network switch with Mirror (SPAN) port |
| Recorder Connection/Wiring and Configuration: | Analog and TDM lines (T1, E1, ISDN PRI and BRI): Recorded lines Tapped (connected in parallel) to recording boards SIP trunks: Recorder NIC is connected to Mirror port Specific call handling extensions can be received via SMDR or JTAPI integration |
| Extra Details: | https://www.versadial.com/publications/Trunk vs Extension.pdf See also: https://www.versadial.com/record-analog-phone-lines/ https://www.versadial.com/digital-pbx-call-recording/https://www.versadial.com/record-call-t1-e1-isdn-pri-lines/https://www.versadial.com/record-isdn-bri-telephone-lines/https://www.versadial.com/voip-call-recording/ |
Call Recording Scenario 4 – Business Phone System, Passive Recording From The Extension Lines (Analog, TDM Lines)
If this scenario matches to your requirements, click the [Contact Us] button above to request the solution quotation and ask questions.
PBX Recording from Extension side – TDM Recording
| Phone System: | Business Phone System (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc |
| Type of extension lines: | Analog, or Digital phones |
| Recording method | Passive |
| Extra Requirements | Special voice recording board to record specified lines (analog or digital) |
| Recorder Connection/Wiring and Configuration: | Recorded phone lines Tapped (connected in parallel) to recording boards. Extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration. |
| Extra Details: | Note: Recording boards for proprietary digital phones support only specific tested and documented models. please refer to supported PBX list:See also: |
Call Recording Scenario 5 – Business Phone System, Passive Recording From The VOIP Extension Lines
If this scenario matches to your requirements, click the [Contact Us] button above to request the solution quotation and ask questions.
Recording VoIP options
Automatically detect all unencrypted VoIP calls on your network by tapping into the SPAN or Mirror port of a switch. If multiple switches exist then remote SPANNING must be enabled.
| Phone System: | Business Phone System (PBX), ie: Avaya, ShoreTel, Panasonic, Toshiba, Cisco etc |
| Type of extension lines: | VoIP |
| Recording method | Passive |
| Extra Requirements | On-premise network switch with Mirror (SPAN) port |
| Recorder Connection/Wiring and Configuration: | Mirror Ports with recorded VoIP traffic are connected to dedicated NIC(s) in the recorder. Extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration. |
| Extra Details: | https://www.versadial.com/publications/Trunk vs Extension.pdf See also: |
Call Recording Scenario 6 – Passive Recording From The VOIP Gateway
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Passive Recording From the VoIP Gateway
Analog and TDM lines: Recorded lines Tapped (connected in parallel) to recording boards, see left side of the diagram.
OR
VoIP phones: Recorder Spare NIC(s) are connected to Mirror port(s), see right side of the diagram.
| Recorded lines: | PSTN/TDM lines (left side of the diagram), VoIP lines traffic (right side of the diagram) |
| Recording method | Passive |
| Extra Requirements | Special voice recording board to record specified lines (analog or digital) Or/and On-premise network switch with Mirror (SPAN) port |
| Recorder Connection/Wiring and Configuration: | Analog and TDM lines side: Recorded phone lines Tapped (connected in parallel) to recording boards. VoIP side: VoIP Mirror Ports with recorded VoIP traffic are connected to dedicated NIC(s) in the recorder. Extra signaling information (direction, caller id, dialed numbers) can be received via SMDR or JTAPI integration. |
| Extra Details: | You have an option to record on VoIP side or other (analog or TDM) side of the gateway |
Call Recording Scenario 7 – Radio Recording From The Analog Outputs
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Analog Radio Recording – Connected to Base Station
VSLogger Recording Server connected to analog outputs from the base stations.
| Recorded System: | Analog radio base station(s) |
| Recording method | Passive |
| Extra Requirements | Special voice recording board to record analog outputs from the base stations |
| Recorder Connection/Wiring and Configuration: | Analog outputs from the base station connected to analog inputs recording board in the recorder |
| Extra Details: | https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/ |
Call Recording Scenario 8 – Radio Recording Via ROIP
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| Recorded System: | IP radio base station |
| Recording method | Active |
| Extra Requirements | Radio stations or adapters with ability to stream RoIP (Radio over IP) to the recorder or to specific multicast address. We are successfully recording the following devices: Telex IP-223 and Telex IP-224 Radio Adapters: IP Unicast or IP multicast options BARIX INSTREAMER: Analog audio to RoIP Unicast converter Cisco IPICS Server: Radio outputs as IP multicast |
| Recorder Connection/Wiring and Configuration: | Multicast and unicast recording stations or radio adapters are configured to stream communication direct to recorders or to the specific multicast address |
| Extra Details: | https://www.versadial.com/record-radio-analog-roip-radio-internet-protocol/ |
Call Recording Scenario 9 – Active Recording For Cisco BIB Devices
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| Recorded System: | Cisco’s Unified Call Manager (UCM) version 6.0 and higher |
| Recording method | Active |
| Extra Requirements | Recorded devices should support Cisco Built-In-Bridge (BIB) functionality |
| Recorder Connection/Wiring and Configuration: | One or more Versadial call recorders registered as SIP trunks with Cisco Unified Call Manager Recorded devices configured in Call Manager into a group assigned to specific recorder and configured to automatically send copy of the recorded call to the recorder |
| Advanced Settings: | SIP/TLS connections supported |
| Extra Details: | https://www.versadial.com/call-recording-software-for-cisco-callmanager/ |
Call Recording Scenario 10 – Active Recording Based On CSTA Protocols
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Analog Recording Based on CSTA Protocols
One or more Versadial call recorders register with API/Application server and requests call media sent automatically to call recorders. Call signaling is collected via API link.
| Recorded System: | Phone system with API server supporting CSTA protocol Avaya, Alcatel, Unify … some other |
| Recording method | Active with API link (DR Link) |
| Extra Requirements | Recorded devices should have API/Application server supporting CSTA protocol e.g. Avaya Aura Application Enablement Services (AE Services). Specific Phone system Vendor API licenses (depends on requirements) |
| Recorder Connection/Wiring and Configuration: | One or more Versadial call recorders register with API/Application server and requests call media sent automatically to call recorders. Call signaling is collected via API link Pluses: -no need for special wiring or Network mirror (SPAN) ports -potentially can record both TDM and VoIP phones (capability depends on specific phone system vendor) Minuses: – extra cost for API licenses, which can be significant |
| Extra Details: |
Call Recording Scenario 11 – Third Party Verification
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To Record Verification
During the call, Employee can conference call to the recorder when verification is needed.
| Recorded System: | Any |
| Recording method | Active |
| Extra Requirements | Individual analog extensions or PSTN phone lines allocated and assigned for verification service |
| Recorder Connection/Wiring and Configuration: | Individual analog extensions or PSTN phone lines connected to the Versadial recorder. Recorder works like an auto-attendance: answers call, records until stopped by the defined DTMF tones, plays back Verification number. Users conference calls for verification as needed. |
| Extra Details: | https://www.versadial.com/verification-recording/ |
Call Recording Scenario 12 – Active Recording Of Audio Streams Via RTSP
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Recording IP Microphones
Record IP Microphones. Can record multiple locations and stored at centralized VSLogger Server.
| Recorded System: | Any |
| Recording Inputs: | IP MICROPHONES and Audio Output of IP Cameras (Video coming soon too) |
| Recording method | Active |
| Extra Requirements | Audio sources supporting RTSP protocol |
| Recorder Connection/Wiring and Configuration: | Recorder configured to request audio from the specific device(s). |
| Extra Details: | You have an option to record multiple devices from the multiple sites. |
Call Recording Scenario 13 – Screen Capture and Call Recording
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VSLogger Recorder and Screen Capture
Option 1: Screen recording triggered by the phone call. When Agent is on the phone their screen content is also recorded. Screen Capture merged with call recording into single video/audio recording.
Option 2: Screen recording triggered by keyboard/mouse activity. Screen content is recorded into video only recordings.
Option 3: (see Scenario 19) Screen recording triggered by computer default mic/speaker activity. E.g. soft phone or voice client application. Screen Capture merged with audio into single video/audio recording.
Perfect solution for remote call center employee recording with any encrypted or unsupported phone service.
| Recorded inputs: | Agent Workstation Screens Capture (as video) |
| Recording method | Passive |
| Extra Requirements | Desktop assistant (DTA) software has to be installed on recorded workstation. Windows OS only. |
| Recorder Connection/Wiring and Configuration: | Desktop assistant (DTA) software installed on each recorded workstation and registered with Versadial recorder. Recordings automatically uploaded by DTA into Versadial recorder. |
| Extra Details: | Learn more about screen capture. |
| Extra Requirements: | If recording as Option 1. Extension side call recording integration is required. If recording as Option 3. Soft phone or Voice client application has to be installed on the recorded workstation |
Call Recording Scenario 14 – Record Remote Locations By Satellite Recorders
If this scenario matches to your requirements, click the [Contact Us] button above to request the solution quotation and ask questions.
| Recorded System: | Satellite or central servers can record any supported PBX or lines in the corresponding location(s). |
| Recording method | Any supported method |
| Extra Requirements | Remote site needs internet (preferably VPN) access to the central office. |
| Recorder Connection/Wiring and Configuration: | |
| Extra Details: | Learn more about recording remote workers here. See Solution 1 and 2 Use SBWin as satellite recorder |
Call Recording Scenario 15 – Record Remote Employees By Central Recorder
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Remote User phones connected to company PBX via VPN
| Recorded System: | Any supported PBX at central office. Remote users need physical or soft phone connected to office PBX via VPN. |
| Recording method | Passive (via Mirror port) |
| Extra Requirements | Remote site needs internet access and VPN connection. Voice traffic from recorded devices should be present on mirror ports connected to recorder. |
| Recorder Connection/Wiring and Configuration: | Mirror Ports with PBX traffic |
| Extra Details: | Learn more about recording remote workers here. See Solution 3 |
Call Recording Scenario 16 – MS Lync (Skype for Business) Call Recording
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Recording on Skype for Business (Formerly MS Lync)
VSLogger communicates with VSLFilter and records configured devices..
| Recorded System: | MS Lync (Skype for Business) – Microsoft |
| Recording method | Passive |
| Extra Requirements | Special application (VSLFilter) required to be installed on MS Lync server to provide recorder with signaling(call information). |
| Recorder Connection/Wiring and Configuration: | Recorder NIC is connected to mirror port(s) |
| Extra Details: | Learn more about MS Lync (Skype for Business) |
Call Recording Scenario 17 – SIPREC Call Recording
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| Recorded System: | VoIP |
| Recording method | Active |
| Extra Requirements | SIPREC enabled device (Session Recording Client- SRC) |
| Recorder Connection/Wiring and Configuration: | Recorder NIC is connected to network. |
| Extra Details: | Successfully integrated with Cisco CUBE, Zetron Radio Gateway, ZETRON MAX DISPATCH, Zetron Voice Logging Gateway(s), Zetron MAX Voice Logger Gateway, Audio Codes Mediant SBC and others. Mitel/ MiVoice Border Gateway (MBG). SIPREC is supported for any SIP device registered with MBG. |
Call Recording Scenario 18 – Microsoft Teams with Phone System Direct Routing
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| Recorded System: | MS Teams with Phone System Direct Routing – Microsoft |
| Recording method | Active. Recordings streamed direct to recorder by SBC(Session Border Controller) |
| Extra Requirements | SBC (Session Border Controller) with SIPREC support should be used. Recording method applies only to Microsoft Teams with Phone System Direct Routing implemented. |
| Recorder Connection/Wiring and Configuration: | Recorder network connection should be accessible by SBC |
| Extra Details: | Phone System Direct Routing | Microsoft Teams recording |
Call Recording Scenario 19 – Record Remote Employee Workstations
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| Recorded System: | Remote employee workstation. Windows OS, Softphone or some Voice service client, utilize windows audio ports for communication (headphones and Mic) |
| Recording method | Screen and audio capture |
| Extra Requirements | Workstation should have Windows OS |
| Recorder Connection/Wiring and Configuration: | Workstation and recorder connected via open internet or VPN |
| Extra Details: |
Call Recording Scenario 20 – Mitel SRC recording
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About Mitel SRC recording
The Secure Recording Connector (SRC) service is a software solution that facilitates the recording of encrypted Mitel call/voice streams by a third-party call recording equipment (CRE). The Mitel Border Gateway (MBG) server with SRC service is positioned on the LAN between the Mitel IP Communications Platform (ICP) and recorded telephone sets.
Mitel IP Communications Platform (ICP) also known as MiVB (Mi Voice Business). SRC accepts requests from an authorized call recorders to establish taps for recorded voice streams. These taps are separate (mirrored) streams from the SRC to the call recording equipment (CRE).
The SRC allows a Call Recording Equipment (CRE) to record calls in one of the following modes:
- Direct Call Recording
- Indirect Call Recording