Speech Analytics for your Recorded Calls

Speech Analytics For Your Recorded Calls

Now that you have your calls recorded, listening to them individually can be time-consuming! Take the guessing game out of monitoring calls. Have them systematically reviewed using speech analytics. Speech analytics uses search algorithms that analyze thousands of minutes of audio searching for specific phrases to categorize and flag before calling a human to efficiently review.

How it works:

Versadial’s call recorder, VSLogger, now allows audio to be uploaded to speech analytics engines from multiple third-party providers.  (Additional third-party Speech Recognition services to be announced!)

speech analytics process

Where Versadial comes in:

  • We’re able to upload your voice recordings to a speech analytics service of your choice
  • Display transcription within your Playback interface
  • Automate scheduled actions (EX: automatically flag a call that uses the word “discount,” then e-mail it to a supervisor)

Our summer Speech Analytics ability includes:

  • Speech-to-text conversion
  • Search-by-word or phrase from audio recording
  • Flag, bookmark, or e-mail calls containing YOUR custom criteria: (EX:  flag, bookmark, or e-mail calls that contain “credit card”
  • Automatically erase personally identifiable information (credit card information format to maintain PCI compliance)

How do I get started?

All you need are two things.

1. Versadial’s Analytics Capability License (this allows us to enable VSLogger to work with your speech analytics solution on the back-end)

2. Speech Analytics Subscription of your choice (We’re currently integrated with Google and Yactraq, but pick any service you want, and contact us to confirm compatibility!) (Note: More than one provider can be configured/supported at the same time, see below screen capture)

Coming soon:

  • Voice recognition software: auto-identify the speaker

Our Existing Speech Analytics Partners:

A cutting-edge leader in speech analytics and audio mining, Yactraq empowers call centers to take full control of their business with machine-learning insights extracted from any call recording.

Yactraq provides a suite of call operations solutions that offer a high ROI, have big data applications, and can shine a comprehensive light on highly valuable but dark data.

  • Machine-learning driven 
  • Gartner winner, “Cool Vendor,” 2016 

Estimated Fees: 

Custom-subscription model: contact Yactraq here: 

google-speech-to-text

 

Google Cloud’s Speech-to-Text enables developers to convert audio to text by applying powerful neural network models in a simple API. Google’s API recognizes 120 languages.

  • Powered by machine learning
  • Recognizes over 120 languages
  • Inappropriate content filtering
  • Automatic speech recognition

Estimated Fees:

See Google’s usage-based pricing here: 

No Additional Hardware. Just Your Recorder

All you need: a Capability License from us. Once you are recording, we will assist you with enabling and uploading your calls.

Affordable Solution

Pay-as-you-go consumption models. Find a speech service that is tailored to your needs. As long as we can integrate with your chosen provider, we’ll get your recordings transcribed!