Call Recording
Versadial VSLogger Call Recording . . .
Speech Analytics
Calls systematically reviewed . . .
PC Screen Capture
Capture employee screen activity . . .
Quality Control & Evaluation
Robust quality management . . .
Reports
In-depth reporting tools . . .
Workforce Management
Employee management dashboard . . .
Recording Made Simple
A First-Class Call Recording Solution
Established since 1994 and providing call recording around the globe
8,113
Satisfied Customers
51
Different Countries
25
Years of Experience
Why Call Recording:
Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.
Reduce your corporate and personal liability
Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.
Increase customer and employee satisfaction
Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.
Easily train and run performance reviews
Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.
Reduce costly errors and misunderstandings
Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.
Latest News
- 9 Call Recording Benefits and How Versadial can helpBusiness managers interested in improving productivity may naturally look towards call recording at the office to ensure performance. Call recording provides companies several benefits such as insight into how their employees are using company property and technology, allows business managers to coach and improve the performance of their team, and ensures the agents are following …
- What is VoIP? (What is Voice over Internet Protocol?)Voice over Internet protocol (VoIP) is a telephone technology that allows individuals to receive and make phone calls via the internet as opposed to a traditional phone system or Public Switched Telephone Network (PSTN). In a traditional PSTN, the user is limited to a single analog or proprietary digital telephone at their desk. VoIP allows …
- What is SIP Trunking? How to Record Calls in a SIP Trunk EnvironmentSIP Trunking is a revolutionary technology that allows businesses to take their telephone operations to the cloud. The technology is reliable and allows businesses to improve their communications in voice, video and instant messaging. Running a business phone system through a SIP Trunk is affordable and scalability is simple. There are a lot of benefits …
* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.