Versadial VSLogger Call Recording . . .
Calls systematically reviewed . . .
PC Screen Capture
Capture employee screen activity . . .
Quality Control & Evaluation
Robust quality management . . .
In-depth reporting tools . . .
Employee management dashboard . . .
Recording Made Simple
A First-Class Call Recording Solution
Established since 1994 and providing call recording around the globe
Years of Experience
Why Call Recording:
Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.
Reduce your corporate and personal liability
Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.
Increase customer and employee satisfaction
Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.
Easily train and run performance reviews
Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.
Reduce costly errors and misunderstandings
Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.
The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.Douglas Mantell – IT Systems Administrator Guaranty RV
- How to analyze and get the best call center performance from your call recordings.Businesses running call recording software have taken the first step to improve the performance of their sales, customer service and call center teams. The task of extracting and analyzing recorded call data may initially appear overwhelming when businesses first setup call recording. However, the benefits are worth the effort for any company that develops a …
- What is Call Monitoring Software and how to use it effectively.It is essential for any organization to improve the performance of their call center. One effective way to achieve this is through call monitoring. This involves business managers listening to the inbound and outbound calls of their call center agents. Call monitoring allows managers to provide feedback and training to agents to improve their performance …
- What is Call Logging and how to get the most out of it?As businesses expand and grow, their call centers grow alongside with them and it becomes more important to ensure the call centers become more effective. Call logging systems are a valuable tool that allows companies to leverage data captured for call center analytics. Call logging software offers business managers advanced reporting, tracking and analytics capabilities …
* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.