Call Recording
Versadial VSLogger Call Recording . . .
Speech Analytics
Calls systematically reviewed . . .
PC Screen Capture
Capture employee screen activity . . .
Quality Control & Evaluation
Robust quality management . . .
Reports
In-depth reporting tools . . .
Workforce Management
Employee management dashboard . . .
Recording Made Simple
A First-Class Call Recording Solution
Established since 1994 and providing call recording around the globe
8,113
Satisfied Customers
51
Different Countries
25
Years of Experience
Why Call Recording:
Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.
Reduce your corporate and personal liability
Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.
Increase customer and employee satisfaction
Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.
Easily train and run performance reviews
Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.
Reduce costly errors and misunderstandings
Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.
Latest News
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- 10 Tips and Essentials for Managing your Remote EmployeesWorking remotely has become the new normal in many businesses. Many managers are now faced with the task of providing a work environment that encourages growth and collaboration. Some businesses that are new to managing remote employees are discovering that the traditional in office style management is not compatible with their remote employees. Management processes …
- The Simple Guide to Implementing Remote Employee MonitoringWith the onset of the 2020 coronavirus (COVID-19) pandemic, the number of companies switching their staff to remote work has accelerated. As businesses around the world begin to reopen, telecommuting will most likely remain prevalent in the workforce. While teleworking helps everyone stay safe and healthy, many companies are faced with unique challenges. How do …
* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.