Call Recording Software

Call Recording

Versadial VSLogger Call Recording . . .

Speech Analytics

Calls systematically reviewed . . .

PC Screen Capture

Capture employee screen activity . . .

Quality Control & Evaluation

Robust quality management . . .

Reports

In-depth reporting tools . . .

Workforce Management

Employee management dashboard . . .

Recording Made Simple

A First-Class Call Recording Solution

Established since 1994 and providing call recording around the globe

8,113

Satisfied Customers

51

Different Countries

25

Years of Experience

Why Call Recording:

Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.

manage-your-risk-liability

Reduce your corporate and personal liability

Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.

Increase customer and employee satisfaction

Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.

Increase employee performance levels with call recording

Easily train and run performance reviews

Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.

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Reduce costly errors and misunderstandings

Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.

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Recent Testimonial

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The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

Douglas Mantell – IT Systems Administrator Guaranty RV

Latest News

  • SoftPhone vs VoIP hard phone. How to record calls on both Softphones and VoIP hard Phones
    Businesses designing their telecommunications systems often find themselves considering multiple technologies. A common telecommunications decision they may encounter is to decide whether to use Softphones or VoIP hard phones. Both Softphones and VoIP hard phones allow businesses to create and receive calls via the internet. Companies that choose to switch to VoIP communication receive benefits …
  • How to record ISDN BRI and PRI lines
    Integrated Services Digital Network (ISDN) is a technology that was created in the 1980s. This technology grew in popularity because it can deliver high speed voice, video, images, data, etc. This article will explore ISDN, the related technology for ISDN communication and how to record calls using this communications standard. What is ISDN? ISDN is …
  • How to Record Avaya Calls
    Avaya IP office devices are powerful phone systems that unify communications and provide agents and employees a solution that enables them to conduct their business communications. These devices may be soft phones on their computer or any VoIP phone. Many companies have implemented these phone systems because they are an excellent choice for any small, …

* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.