Call Recording
Versadial VSLogger Call Recording . . .
Speech Analytics
Calls systematically reviewed . . .
PC Screen Capture
Capture employee screen activity . . .
Quality Control & Evaluation
Robust quality management . . .
Reports
In-depth reporting tools . . .
Workforce Management
Employee management dashboard . . .
Recording Made Simple
A First-Class Call Recording Solution
Established since 1994 and providing call recording around the globe
8,113
Satisfied Customers
51
Different Countries
25
Years of Experience
Why Call Recording:
Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.
Reduce your corporate and personal liability
Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.
Increase customer and employee satisfaction
Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.
Easily train and run performance reviews
Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.
Reduce costly errors and misunderstandings
Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.
Latest News
- Improve Customer Service KPIs through Call MonitoringCustomer service is an essential part of every business. This department interacts with clients and directly affects the company’s reputation and how the business is perceived by the public. As a result, it is critical for every business to ensure the customer service team is both providing and maintaining excellent customer service at all times. …
- How to run and get the most out of Versadial Call Recorder reportsBuilt into the software interface, the reports section allows managers to run preset reports, delete / expire reports, change and customize reports. How do I get into call recorder reports section? When you log into the Versadial System, you are immediately in the Live Monitoring section. To open the reports section, click on the Live …
- How To Coach a Remote Sales TeamGreat sales managers know, the key to success is coaching. Coaching involves a great deal of communication. In traditional office settings, it was easy to walk across the hall and initiate a quick coaching session face-to-face when problems arise. Today, many businesses have moved to a remote sales model with sales managers quickly discovering that, …
* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.