Call Recording Software

Call Recording

Versadial VSLogger Call Recording . . .

Speech Analytics

Calls systematically reviewed . . .

PC Screen Capture

Capture employee screen activity . . .

Quality Control & Evaluation

Robust quality management . . .

Reports

In-depth reporting tools . . .

Workforce Management

Employee management dashboard . . .

Recording Made Simple

A First-Class Call Recording Solution

Established since 1994 and providing call recording around the globe

8,113

Satisfied Customers

51

Different Countries

25

Years of Experience

Why Call Recording:

Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.

manage-your-risk-liability

Reduce your corporate and personal liability

Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.

Increase customer and employee satisfaction

Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.

Increase employee performance levels with call recording

Easily train and run performance reviews

Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.

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Reduce costly errors and misunderstandings

Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.

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Recent Testimonial

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The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

Douglas Mantell – IT Systems Administrator Guaranty RV

Latest News

  • On-Premise vs Remote Call Centers: What’s better? How to record calls in each environment
    Call centers are setup to ensure businesses provide service and to meet or exceed their customer’s expectations. Businesses designing and building out their call centers must make a decision to either setup the call center on-premise or remote. Both environments have their advantages and drawbacks. This post will examine both in house and remote call …
  • On-Premise vs Hosted PBX. What’s the best solution and how to record calls on them
    Business managers typically face several decisions when designing telecommunications systems. One of the most common is to decide between two types of Private Branch Exchanges (PBX) technologies, on-premise or hosted. Both technologies have advantages and disadvantages over the other. This article will examine both on-premise and hosted PBXs, determine which technology is best and describe …
  • SoftPhone vs VoIP hard phone. How to record calls on both Softphones and VoIP hard Phones
    Businesses designing their telecommunications systems often find themselves considering multiple technologies. A common telecommunications decision they may encounter is to decide whether to use Softphones or VoIP hard phones. Both Softphones and VoIP hard phones allow businesses to create and receive calls via the internet. Companies that choose to switch to VoIP communication receive benefits …

* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.