Call Recording
Versadial VSLogger Call Recording . . .
Speech Analytics
Calls systematically reviewed . . .
PC Screen Capture
Capture employee screen activity . . .
Quality Control & Evaluation
Robust quality management . . .
Reports
In-depth reporting tools . . .
Workforce Management
Employee management dashboard . . .
Recording Made Simple
A First-Class Call Recording Solution
Established since 1994 and providing call recording around the globe
8,113
Satisfied Customers
51
Different Countries
25
Years of Experience
Why Call Recording:
Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.
Reduce your corporate and personal liability
Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.
Increase customer and employee satisfaction
Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.
Easily train and run performance reviews
Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.
Reduce costly errors and misunderstandings
Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.
Latest News
- How to Record Avaya CallsAvaya IP office devices are powerful phone systems that unify communications and provide agents and employees a solution that enables them to conduct their business communications. These devices may be soft phones on their computer or any VoIP phone. Many companies have implemented these phone systems because they are an excellent choice for any small, …
- How to Record Cisco CallsCisco is one of the most popular unified communications platforms in the world. Many companies have deployed Cisco CUCM or CME and discovered the benefits of these systems. Cisco Call Manager enables companies to collaborate from any location via voice, video and data. Cisco also offers special technology, such as their Built-In-Bridge (BIB) feature, which …
- 9 Call Recording Benefits and How Versadial can helpBusiness managers interested in improving productivity may naturally look towards call recording at the office to ensure performance. Call recording provides companies several benefits such as insight into how their employees are using company property and technology, allows business managers to coach and improve the performance of their team, and ensures the agents are following …
* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.