Versadial Customer Support
Appointments – Installation/Upgrades
Support cases involving initial installation or system upgrades are done by appointment. Please contact us to schedule your appointment. Appointments not confirmed by our support department will be considered on a first come first serve basis.
Please Note: We request you provide a 48 hour (not including weekends) advanced notice for the appointment. An active maintenance plan is required to access our support desk and any upgrades or expansions. If you do not have an active maintenance plan, please contact your sales account representative.
If you need a support specialist to gain access to your computer running the Versadial software please download the remote application and call the number to the right to begin the support session.
For all other support inquires please call or email. Please note: Unless you are reporting an outage or system failure, support calls are scheduled and taken as first-come first-serve:
A Versadial technician can only access your system when the customer is at the system. The connection is a web-based secured connection and the customer can see all of the technician’s actions. Once finished, the Versadial technician will disconnect session from the customer’s system.