Versadial Solutions Releases Version 4.7.3 of their call recording solution.
What comes with 4.7.3?
- Audio waveform graph in the player - Visually see active and quiet audio waves during playback
- Avaya H.323 signaling capture and decoding
- Panasonic MGCP signaling capture
- Direct access to VSLogger recorder user interface
- Sort active calls to the top of live monitoring
Audio Wave In Player:
During playback, a visual representation of the audio being spoken will be displayed. You can now see where there is silence and audio, allowing you to visually see if a call had too many dead moments, or quickly jump past silent areas of a call.
Avaya H.323 Signaling Capture and Decoding:
Versadial now has the ability to capture Avaya VoIP call signaling without SMDR or CTI integration!
No integration with the Avaya PBX is necessary, allowing you greater flexibility of installation and simpler configuration.
Please note: Avaya Nortel Phones UNIStim signaling was supported for several years already. Together H.323 and UNIStim signaling support makes Versadial recorders compatible with a majority of Avaya VoIP phone models.
Panasonic MGCP Signaling Capture:
Versadial now has the ability to capture Panasonic MGCP call signaling without SMDR or CTI integration!
No integration with the Panasonic PBX is necessary, allowing you greater flexibility of installation and simpler configuration.
Direct Access to VSLogger Recorder User Interface:
You may now access the recorder UI directly, bypassing Adutante login steps. Prior to this version, accessing the recorder interface was a three step process: (1) access Adutante server, (2) open Recorders Module, and (3) access VSLogger recorder from the recorders list. With the new release, you may now log in directly to VSLogger and immediately access your recordings.
Many users requested this feature to simplify and streamline access to monitoring and recordings search interface
Sort Active Calls to Top:
During live monitoring, you may now sort and have active calls displayed at the top of the monitor. When a call is no longer active it will drop below; allowing larger call centers to monitor and see only active agents and no need to scroll down the list to see who is on or off.