Call Recording Laws – Friend, Foe, or a Draconian Law Recording calls is one of the many pieces that help these businesses achieve and meet customer demands. However, despite this tool being an important piece in the overall business cogwheel, customers and privacy laws are in a constant battle against it. This paper will address the issues concerning call recording in a business environment and how, despite their efforts to improve customer service, the laws…
Last Updated on August 28, 2020
SIPREC support is the highlight for 4.9.2! If you are familiar with Cisco BIB, and other active recording methods, SIPREC will sound very familiar. SIPREC allows for a more efficient manner to record your VoIP calls. Users can take advantage of utilizing SIPREC protocols supporting devices to record remote users and multi-office locations to a single recorder. SIPREC protocol based recording eliminates the need for Port Mirroring as well as special VPN configuration for multiple…
Last Updated on December 20, 2019
How To Record A Phone Call Recording a phone call on its face seems like a fairly easy and straight forward operation. However, the moment you begin to dig a little deeper you quickly discover that to record a simple phone call is not so simple after all. There are a number of factors to consider when recording your calls. This article will be a general overview of the process and steps to consider, but…
Last Updated on February 25, 2020
We get a few calls each month from business owners who need to record 5, or 10, or 15 different locations or remote employees. But here in lies the rub, each location only has 1, 2 or 3 phones that need to be recorded. This particular scenario is fairly common and shows that these business owners recognize the need for call recording. One, they see the value of listening to calls and monitoring their employees,…
Last Updated on August 28, 2020
Versadial Releases 4.9.1 VSlogger and Adutante This intermediate release focuses on the administrative backend to help improve configuration and optimization for large scale recording deployments. This release includes: VSLogger – User interface for VOX activity detection configurationAdutante – Combined user permissions viewPerformance optimization for systems with 100 or more channels These changes will improve the administrative side experience for configuration and setup, as well as ongoing maintenance. Although not as exciting as a front end…
Last Updated on February 4, 2021
Speech analytics technology is quickly becoming common in many call centers. Managers love it because it allows calls to be quickly converted into text, allowing for an easy and efficient way to analyze calls for trends, keywords, and general meta-data. Although useful, speech analytics providers charge a fee to transcribe the calls, usually based on either call volume or processing hours. The costs required to transcribe recordings can quickly add up, and due to this,…
Last Updated on January 20, 2021
By. Gary Audin – Excerpt from (Speech Analytics on your Horizon – July 2, 2019) Speech analytics are becoming mainstream in banking, finance, insurance, and business process outsourcing. Speech analytic systems can be part of contact centers where they can be used to capture conversations in order to detect behavior patterns, used to draw conclusions, and produce data that informs business decision making. Agents, supervisors, and product planners can develop business plans. The value of…
Last Updated on February 1, 2021
Attempting to find the best call recording software for your business can be a daunting task. There are a lot of options out there, add the number of businesses offering call recording and throw in the misperception of on premises vs. cloud based call recording, it can become a confusing task. As Voice over IP or VoIP technology continues to develop, it is becoming the go-to phone solution for many small to medium-sized businesses. Implementation…
Last Updated on October 21, 2021
We have added a few more quick guides to our documentation. These guides provide best practice steps to help you optimize your experience with our call recorder. Backup Recording Server – Guide This guide provides the basic steps to achieve a total backup of your call recording server. Backing up critical Adutante and VSLogger server settings and files, as well as all of your recordings. If anything ever happens to your main recorder, you have…
Last Updated on January 20, 2021
Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation. This ever-evolving sector…
Last Updated on October 30, 2020
