Versadial Call Recording Software Blog

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On-Demand Speech Analytics – Reduce the Cost of Entry to Speech Analytics Technology

Speech analytics technology is quickly becoming common in many call centers. Managers love it because it allows calls to be quickly converted into text, allowing for an easy and efficient way to analyze calls for trends, keywords, and general meta-data. Although useful, speech analytics providers charge a fee to transcribe the calls, usually based on either call volume or processing hours. The costs required to transcribe recordings can quickly add up, and due to this,…

Last Updated on January 20, 2021

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Excerpt: Speech Analytics on your Horizon

By. Gary Audin – Excerpt from (Speech Analytics on your Horizon – July 2, 2019) Speech analytics are becoming mainstream in banking, finance, insurance, and business process outsourcing. Speech analytic systems can be part of contact centers where they can be used to capture conversations in order to detect behavior patterns, used to draw conclusions, and produce data that informs business decision making. Agents, supervisors, and product planners can develop business plans. The value of…

Last Updated on February 1, 2021

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Best Call Recording Software - Cloud Call Recording vs. On-Premise Call Recording

The good the bad and the ugly. Ok, so maybe not that extreme, but do not be confused or starry-eyed when considering a hosted call recording solution over an on-premise recorder. Attempting to find the best call recording software for your business can be a daunting task. There are a lot of options out there, add the number of businesses offering call recording and throw in the confusion between on-premise vs. cloud call recording, it…

Last Updated on November 4, 2019

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Quick Guides Added to Versadial's Support Documents.

We have added a few more quick guides to our documentation. These guides provide best practice steps to help you optimize your experience with our call recorder. Backup Recording Server – Guide This guide provides the basic steps to achieve a total backup of your call recording server. Backing up critical Adutante and VSLogger server settings and files, as well as all of your recordings.  If anything ever happens to your main recorder, you have…

Last Updated on January 20, 2021

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Speech Analytics for Healthcare: Improving Patient Experience

Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation.  This ever-evolving sector…

Last Updated on October 30, 2020

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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

Last Updated on February 22, 2019

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Interested in Free Call Recording Licenses? Testers Needed.

Are you planning to record in the following environments: Session Board Controllers with SIPREC support: AudioCodes Mediant SBCE Avaya SBCE Cisco CUBE Genband SBC Oracle Communications SBC Sonus SBC Hosted PBX platforms supporting SIPREC interface: BroadworksMetaswitch CFS If the answer is yes, Versadial is offering free call recording licenses (up to 100 channels)* in exchange for the opportunity to test and fine-tune our call recording software in your environment. For each platform listed: First volunteer…

Last Updated on February 12, 2019

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Versadial Solutions Releases VSLogger 4.8.7 Call Recording

Simplified Speech Analytics Licensing, Speech Analytics Post Processing Enhancement, and NEC VoIP Signaling (SIP Based) Support Simplified Speech Analytics Licensing We simplified the way speech analytics is licensed. Traditionally, SaaS providers license speech analytics based on hours uploaded to a third party provider. Instead, Versadial only requires a one-time flat fee to enable the speech analytics feature within the VSLogger software. Once enabled, you work with one of our third party partners to set up…

Last Updated on August 28, 2020

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Speech Analytics – Not for Big Call Centers Anymore

Over the past few decades, we have seen new technology steadily emerging. Typically, the costs for early adopters of any technology are fairly high. As production and development improves over time, the once expensive product slowly becomes more affordable. We have seen it with television sets, personal computers, and our beloved mobile phones. When speech analytics software first emerged, it required a massive amount of hardware as well as several engineers and programmers to adjust…

Last Updated on February 1, 2019

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How to Win a Telecom Bid: You Need Us, They Need You (Part 3 of 3)

Now that you know how to differentiate your offer from a generic bid by offering our unmatched call recording solution, you’re ready to be a One thing’s for sure. Companies need calls recorded as much as they need calls! Most companies are in a dispute or having a compliance issue, so a lawyer suggested they install call recording so it doesn’t happen again. But when you use our proactive approach, YOU can be the one to provide…

Last Updated on November 7, 2018