Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…
Last Updated on September 28, 2020
Need to maintain PCI Compliance with call recording software? PCI Compliance requires all companies recording phone conversations to handle credit card details with the utmost security. Versadial recording products (VSLogger Engine and VSLogger Unlimited) provide ever extending technology features which help Versadial customers to become PCI DSS compliant. (more…) Last Updated on September 21, 2020
Last Updated on September 21, 2020
Adutante is a web based application that merges both call recording (VSLogger) and screen recording (Aduscreen DeskTop Assistant). Allowing managers and users to easily monitor and review call recordings and data entry. (more…) Last Updated on October 27, 2020
Last Updated on October 27, 2020
Versadial Solutions Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing IRVINE, Calif.–(BUSINESS WIRE)–Versadial Corporation DBA Versadial Solutions announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, Versadial Solutions’s VSLogger, VERSION 4.1 has successfully completed interoperability testing with Cisco Unified Communications Manager, VERSION 8.6 and with Cisco Unified Communications Manager Express, VERSION 8.1. (more…) Last Updated on March…
Last Updated on March 3, 2020
Quick local and remote retrieval of fully redundant recorded calls Prevent and protect the public with the help of a Versadial call recording solution. When reliability is an absolute necessity, Versadial has the call recording solution that will sustain the needs of high demand systems. Maintenance free systems with non stop recording. Fault tolerance and high reliability keep communications working 100% of the time. Quick and easy access to all recorded calls. Dispatch call evaluation…
Last Updated on January 31, 2019
Large scalability, high reliability, and quality monitoring The high growth industry of transportation needs the high reliability and large scalability of a Versadial call recording solution. Our quality monitoring is used in air, rail, road and water through infrastructure, vehicles, and operations. Voice recording in this industry is an ever growing necessity (more…) Last Updated on January 31, 2019
Last Updated on January 31, 2019
A Southern-State Highway Patrol was faced with a problem all too common today. The cost of a maintenance contract on an outdated voice logger was not justified by the marginal quality of support the manufacture provided. The Patrol began looking for ways to improve their situation. After further investigation they learned that they could replace their old system with a new, more flexible Versadial voice logger for just about the cost of a couple years…
Last Updated on December 21, 2020
Irvine, California – March 09, 2011 – Recording specialists Versadial Solutions announced the release of SIP trunk capabilities for its VS Logger call recording system. Call data can now be captured directly from the SIP trunk, including start/stop times, caller ID or dialed number and other details. (more…) Last Updated on January 4, 2021
Last Updated on January 4, 2021
Published in the Jan 15, 2006 issue of Call Center Times If you work with a call center in any way you quickly realize the tremendous influence every call has on how your customers perceive your organization. And with recent studies showing consumers currently giving call centers a D+ grade on customer experience it is just as apparent how critical it is to improve call quality. (more…) Last Updated on January 11, 2021
Last Updated on January 11, 2021
