Versadial Call Recording Software Blog

Dental Industry Call Recorder - Testimonial
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Dental Industry Call Recorder - Testimonial

I would like to take a moment to thank you and the entire staff at Vesadial for the exceptional service and attention you have given myself and my practice in solving my call recording solution. It has been a month since implementing your product and I now realize I should have done this years ago. In fact I would say to my colleagues they are making a mistake if they delay any longer in doing…

Voice Logging and Call Logging....what is it?
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Voice Logging and Call Logging....what is it?

Voice logging and call logging is actually the same thing. It involves recording phone lines, radio lines, or VoIP lines. Then using a system or software to help monitor and mark these calls and recordings for reference or internal training. Most of the time, the phrases voice logging and call logging are used in a business environment. They are also usually on a large scale, recording multiple lines (up to 256 lines on a single…

Best Recording Software to Record and Monitor Business Phones
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Best Recording Software to Record and Monitor Business Phones

The best recording software for monitoring and archiving your phone calls in your business is usually a subjective matter. It really depends on what you will be recording, how, and why. There are a lot of great solutions out there, it is just a matter of taking the time to understand your needs and then finding a solution that solves those needs but also doesn’t hurt your business in the process. (more…)

Call Monitoring Software Improves Your Overall Business Productivity
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Call Monitoring Software Improves Your Overall Business Productivity

Last week we spoke about recording your phone calls to avoid a possible “bump in the road” situation. Although call recording can help reduce your business liability, it also has a positive effect on your overall business productivity. By monitoring your phone calls you can use the call recordings as a sales aid training tool, watch out for possible breaches of security and make your employees be more efficient with their time. (more…)

Recording Telephone Calls Can Save You In Legal Situations
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Recording Telephone Calls Can Save You In Legal Situations

You work hard to keep your business running smoothly and efficiently, but as in life…a few bumps in the road do occur. Sometimes these bumps involve a “he said, she said” scenario. How can you protect yourself from this never ending bump? Call Recording! Yes, recording your business to business or business to consumer phone calls can help avoid most “he said, she said” bumps! (more…)

Monitor Live Phone Calls As A Sales Training Tool
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Monitor Live Phone Calls As A Sales Training Tool

Live phone call monitoring allows you to check in on your agents and monitor their interactions and responses with customer in real time. By monitoring a live phone call you can assess the agent and let them know right away if there were any issues, weaknesses or strengths in their presentation. In the end you will help improve customer relationships or efficiency within your company. (more…)

Recording Phone Calls Kept Tow Company From Being Sued
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Recording Phone Calls Kept Tow Company From Being Sued

Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…

Need to maintain PCI Compliance with call recording software?
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Need to maintain PCI Compliance with call recording software?

Need to maintain PCI Compliance with call recording software? PCI Compliance requires all companies recording phone conversations to handle credit card details with the utmost security. Versadial recording products (VSLogger Engine and VSLogger Unlimited) provide ever extending technology features which help Versadial customers to become PCI DSS compliant. (more…)

Versadial Solutions Joins the Cisco Developer Network
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Versadial Solutions Joins the Cisco Developer Network

Versadial Solutions Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing  IRVINE, Calif.–(BUSINESS WIRE)–Versadial Corporation DBA Versadial Solutions announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, Versadial Solutions’s VSLogger, VERSION 4.1 has successfully completed interoperability testing with Cisco Unified Communications Manager, VERSION 8.6 and with Cisco Unified Communications Manager Express, VERSION 8.1. (more…)