Versadial Call Recording Software Blog

Monitor Live Phone Calls As A Sales Training Tool
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Monitor Live Phone Calls As A Sales Training Tool

Live phone call monitoring allows you to check in on your agents and monitor their interactions and responses with customer in real time. By monitoring a live phone call you can assess the agent and let them know right away if there were any issues, weaknesses or strengths in their presentation. In the end you will help improve customer relationships or efficiency within your company. (more…)

Recording Phone Calls Kept Tow Company From Being Sued
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Recording Phone Calls Kept Tow Company From Being Sued

Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…

Need to maintain PCI Compliance with call recording software?
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Need to maintain PCI Compliance with call recording software?

Need to maintain PCI Compliance with call recording software? PCI Compliance requires all companies recording phone conversations to handle credit card details with the utmost security. Versadial recording products (VSLogger Engine and VSLogger Unlimited) provide ever extending technology features which help Versadial customers to become PCI DSS compliant. (more…)

Versadial Solutions Joins the Cisco Developer Network
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Versadial Solutions Joins the Cisco Developer Network

Versadial Solutions Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing  IRVINE, Calif.–(BUSINESS WIRE)–Versadial Corporation DBA Versadial Solutions announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, Versadial Solutions’s VSLogger, VERSION 4.1 has successfully completed interoperability testing with Cisco Unified Communications Manager, VERSION 8.6 and with Cisco Unified Communications Manager Express, VERSION 8.1. (more…)

Call Recording for Public Safety
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Call Recording for Public Safety

Quick local and remote retrieval of fully redundant recorded calls Prevent and protect the public with the help of a Versadial call recording solution. When reliability is an absolute necessity, Versadial has the call recording solution that will sustain the needs of high demand systems. Maintenance free systems with non stop recording. Fault tolerance and high reliability keep communications working 100% of the time. Quick and easy access to all recorded calls. Dispatch call evaluation…

Call Recording for Transportation
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Call Recording for Transportation

Large scalability, high reliability, and quality monitoring The high growth industry of transportation needs the high reliability and large scalability of a Versadial call recording solution. Our quality monitoring is used in air, rail, road and water through infrastructure, vehicles, and operations. Voice recording in this industry is an ever growing necessity (more…)

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Highway Patrol Captures Voice Logging Savings with Versadial

A Southern-State Highway Patrol was faced with a problem all too common today. The cost of a maintenance contract on an outdated voice logger was not justified by the marginal quality of support the manufacture provided. The Patrol began looking for ways to improve their situation. After further investigation they learned that they could replace their old system with a new, more flexible Versadial voice logger for just about the cost of a couple years…

More effective call monitoring...without the cords
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More effective call monitoring...without the cords

Published in the Jan 15, 2006 issue of Call Center Times  If you work with a call center in any way you quickly realize the tremendous influence every call has on how your customers perceive your organization. And with recent studies showing consumers currently giving call centers a D+ grade on customer experience it is just as apparent how critical it is to improve call quality. (more…)