We have touched on this before…using call recording as a sales training tool. Recently an author over at OC Metro posted a short article about sales training and improving your own personal salesmanship. Here is a short blurb from his blog: (more…)
Versadial Call Recording Software Blog
Emergency and Public Safety Call Recording Feature
Some of our clients in 911 emergency dispatch or public safety industries need to have a quick and easy way to recall the last few seconds of a phone call. When taking an emergency call verifying information can sometimes mean the difference between life and death. (more…)
Having a Call Recorder System Can Financially Save You
How having a call recorder in a veterinarian and medical service office can save you financially: Most pets are considered a member of the family. So when a dog or cat needs medical attention, the owners bring their pet to the veterinarian. If surgery is needed the owner is there in person and has a clear understanding of the need for surgery and the costs involved. The owner can provide a verbal and a written…
Dental Industry Call Recorder - Testimonial
I would like to take a moment to thank you and the entire staff at Vesadial for the exceptional service and attention you have given myself and my practice in solving my call recording solution. It has been a month since implementing your product and I now realize I should have done this years ago. In fact I would say to my colleagues they are making a mistake if they delay any longer in doing…
Voice Logging and Call Logging....what is it?
Voice logging and call logging is actually the same thing. It involves recording phone lines, radio lines, or VoIP lines. Then using a system or software to help monitor and mark these calls and recordings for reference or internal training. Most of the time, the phrases voice logging and call logging are used in a business environment. They are also usually on a large scale, recording multiple lines (up to 256 lines on a single…
Best Recording Software to Record and Monitor Business Phones
The best recording software for monitoring and archiving your phone calls in your business is usually a subjective matter. It really depends on what you will be recording, how, and why. There are a lot of great solutions out there, it is just a matter of taking the time to understand your needs and then finding a solution that solves those needs but also doesn’t hurt your business in the process. (more…)
Call Monitoring Software Improves Your Overall Business Productivity
Last week we spoke about recording your phone calls to avoid a possible “bump in the road” situation. Although call recording can help reduce your business liability, it also has a positive effect on your overall business productivity. By monitoring your phone calls you can use the call recordings as a sales aid training tool, watch out for possible breaches of security and make your employees be more efficient with their time. (more…)
Recording Telephone Calls Can Save You In Legal Situations
You work hard to keep your business running smoothly and efficiently, but as in life…a few bumps in the road do occur. Sometimes these bumps involve a “he said, she said” scenario. How can you protect yourself from this never ending bump? Call Recording! Yes, recording your business to business or business to consumer phone calls can help avoid most “he said, she said” bumps! (more…)
Monitor Live Phone Calls As A Sales Training Tool
Live phone call monitoring allows you to check in on your agents and monitor their interactions and responses with customer in real time. By monitoring a live phone call you can assess the agent and let them know right away if there were any issues, weaknesses or strengths in their presentation. In the end you will help improve customer relationships or efficiency within your company. (more…)
Recording Phone Calls Kept Tow Company From Being Sued
Recently one of our clients let us know how call recording helped protect him from being sued. It all started on a Saturday morning, police called and notified the tow company to come pick up what appeared to be a non operational semi truck. The tow company picked up the semi truck as instructed and towed it to their yard. For the next few months the tow company stored the truck on their property and…