Versadial Call Recording Software Blog

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What is SIP Trunking? How to Record Calls in a SIP Trunk Environment

SIP Trunking is a revolutionary technology that allows businesses to take their telephone operations to the cloud. The technology is reliable and allows businesses to improve their communications in voice, video and instant messaging. Running a business phone system through a SIP Trunk is affordable and scalability is simple. There are a lot of benefits to SIP Trunking and this article will discuss what is SIP Trunking, identify the pros and cons of the technology,…

Last Updated on August 24, 2022

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VSLogger Software Release - Version 4.9.6

Version 4.9.6 release allows businesses to record computer screen activity and phone calls via microphone/speaker activity trigger. Irvine, California – March 22nd, 2021 – Versadial Solutions, an industry-leading call recording solution provider, has released VSLogger 4.9.6. The new release of the recording software provides the ability to record both the audio and screen activities of an agent’s workstation at any call center location without the complex integration of a corresponding proprietary phone system or cloud…

Last Updated on March 22, 2021

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PSTN vs VoIP - How to determine which technology is better for your business

How are calls made all over the world? There are multiple technologies that connect people and business together, however; a simple telephone call relies on a complex system and there are multiple technologies available to send and receive phone calls. The two most popular technologies available are standard Public Switched Telephone Network, or PSTN and the other technology is Voice over Internet Protocol, or VoIP. Which technology is better? This article will examine both PSTN…

Last Updated on March 8, 2021

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Improve your Inside Sales Agent Performance through Sales Activity Monitoring

Sales managers are always striving to improve the productivity of their staff. With all sales teams, there are several metrics for sales managers to monitor and make actionable decisions. The different types of sales metrics vary from Key Performance Indicators, Pipeline Sales Metrics, Lead Generation Sales Metrics, and many more. The metric that allows managers to directly influence the daily activities of their sales staff and improve the performance of individual sales agents is the…

Last Updated on December 10, 2021

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Improve Customer Service KPIs through Call Monitoring

Customer service is an essential part of every business. This department interacts with clients and directly affects the company’s reputation and how the business is perceived by the public. As a result, it is critical for every business to ensure the customer service team is both providing and maintaining excellent customer service at all times. To accomplish this task, it is vital for businesses to identify Key Performance Indicators (KPIs) within their customer service department…

Last Updated on January 2, 2021

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How to run and get the most out of Versadial Call Recorder reports

Built into the software interface, the reports section allows managers to run preset reports, delete / expire reports, change and customize reports. How do I get into call recorder reports section? When you log into the Versadial System, you are immediately in the Live Monitoring section. To open the reports section, click on the Live Monitoring drop down menu and choose Reports from the selection. Live Monitoring drop down menu How do I Select Report?…

Last Updated on December 7, 2020

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How To Coach a Remote Sales Team

Great sales managers know, the key to success is coaching. Coaching involves a great deal of communication. In traditional office settings, it was easy to walk across the hall and initiate a quick coaching session face-to-face when problems arise. Today, many businesses have moved to a remote sales model with sales managers quickly discovering that, leading a remote sales team is entirely different than leading an onsite sales team. This article will identify methods sales…

Last Updated on November 11, 2020

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10 Tips and Essentials for Managing your Remote Employees

Working remotely has become the new normal in many businesses. Many managers are now faced with the task of providing a work environment that encourages growth and collaboration. Some businesses that are new to managing remote employees are discovering that the traditional in office style management is not compatible with their remote employees. Management processes must shift and adjust to this new work environment to keep remote teams productive and effective. Managers must also become…

Last Updated on October 15, 2020

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The Simple Guide to Implementing Remote Employee Monitoring

With the onset of the 2020 coronavirus (COVID-19) pandemic, the number of companies switching their staff to remote work has accelerated. As businesses around the world begin to reopen, telecommuting will most likely remain prevalent in the workforce. While teleworking helps everyone stay safe and healthy, many companies are faced with unique challenges. How do you monitor employees working remotely? Employee monitoring is used to improve employee productivity, accurately bill clients, ensure business is running…

Last Updated on September 1, 2020

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How To Flag, Comment And Search Recorded Calls By Comments In Versadial Call Recorder

Versadial call recorder allows managers to Flag, add a Note and Search by notes in Recorded Calls. How do you flag a call recording? When you log into the Versadial System, you immediately see recorded channels (extensions or trunks recorded by your system). This is the Live Monitoring section. To flag a call, simply click on the recording’s Channel button. The Record Control panel will appear. You may then click the Flag button to flag…

Last Updated on September 5, 2021