Versadial Call Recording Software Blog

How to Win a Telecommunications Bid as a Call Recording Reseller (Part 1 of 3)
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How to Win a Telecommunications Bid as a Call Recording Reseller (Part 1 of 3)

As a telecommunications professional, do you ever find yourself tossed into a bin of generic offerings and forced to compete on pricing alone? If someone has requested a bid from YOU, that potential client already knows what they need, and for what price they want it. Luckily, you were one of the tech professionals they trusted to call. Over these next two posts, Versadial will show you how to stand apart from your competition by…

VERSADIAL SOLUTIONS NOW ABLE TO DETECT WHEN CUSTOMERS ARE LYING
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VERSADIAL SOLUTIONS NOW ABLE TO DETECT WHEN CUSTOMERS ARE LYING

Versadial Solutions call recording software now capable of detecting when a customer is lying by utilizing speech analytics. Irvine, California, April 1st, 2018 – Versadial Solutions, an industry leading call recording solution provider, has added a new feature that integrates with speech analytics technology. “The customer is always right” is a slogan popularized by Harry Selfridge, John Wanamaker, and Marshal Field. The saying and the meaning has controlled businesses across all industries and made many…

Yactraq Announces Speech Analytics Partnership with Versadial
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Yactraq Announces Speech Analytics Partnership with Versadial

Yactraq is pleased to announce that we are partnering with Versadial to provide key speech analytics capabilities to Versadial’s customers, adding a new dimension to Versadial’s suite of valuable call recording solutions. With over 18 years’ experience, Versadial delivers high quality and affordable call recording solutions to multiple industries, including VoIP, digital, analog, radio, screen capture, and more. Upon signing up for Yactraq’s speech analytics service, Versadial customers will have their recorded calls automatically uploaded…

MiFID II and GDPR regulations affecting the European Union
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MiFID II and GDPR regulations affecting the European Union

Markets in Financial Instruments Directive (MiFID II) and the General Data Protection Regulation (GDPR) laws being enforced within the European Union (EU) is making headlines and will be taking effect January 2018 and May 2018 respectively. The laws target personal and sensitive information, and they look to expand their scope and effect to businesses within the EU. If you record your calls or intend to record your calls for your business, here are a few…

Versadial Calls Attention to Customer Service as a Key to Business Growth
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Versadial Calls Attention to Customer Service as a Key to Business Growth

Customer Service Remains The Key To Business Growth Or Shrinkage Five years ago we posted about the importance of maintaining and training good customer relation agents, and in turn, maintaining customer satisfaction. With competition continuously growing, the importance of providing great customer relations is a key factor in creating loyalty as well as increasing word of mouth marketing. Not much has changed over the last 5 years. The trend and the numbers continue to emphasize…

Happy Thanksgiving - 2017
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Happy Thanksgiving - 2017

We at Versadial Solutions wish those in the U.S. a Happy Thanksgiving! In honor of the holiday, we will be out of the office from Thursday, November 23rd and will be returning Monday, November 27th. With many thanks, Versadial Solutions (more…)

How to Increase Sales by 20% WITHOUT Spending More on Marketing
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How to Increase Sales by 20% WITHOUT Spending More on Marketing

It has been over four years since we last published this post, but FCR (First Call Resolution) is still important to many call centers. With the increase in communication channels utilized by customers, such as phone, chat, email, and twitter, FCR has evolved into OCR. This acronym was coined by the SQM group, which stands for One Contact Resolution because not all customers contact support only via phone.  FCR, or OCR depending on how your business…