Versadial Call Recording Software Blog


How to run and get the most out of Versadial Call Recorder reports

Built into the software interface, the reports section allows managers to run preset reports, delete / expire reports, change and customize reports. How do I get into call recorder reports section? When you log into the Versadial System, you are immediately in the Live Monitoring section. To open the reports section, click on the Live Monitoring drop down menu and choose Reports from the selection. Live Monitoring drop down menu How do I Select Report?…

Last Updated on December 7, 2020

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How To Coach a Remote Sales Team

Great sales managers know, the key to success is coaching. Coaching involves a great deal of communication. In traditional office settings, it was easy to walk across the hall and initiate a quick coaching session face-to-face when problems arise. Today, many businesses have moved to a remote sales model with sales managers quickly discovering that, leading a remote sales team is entirely different than leading an onsite sales team. This article will identify methods sales…

Last Updated on November 11, 2020

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10 Tips and Essentials for Managing your Remote Employees

Working remotely has become the new normal in many businesses. Many managers are now faced with the task of providing a work environment that encourages growth and collaboration. Some businesses that are new to managing remote employees are discovering that the traditional in office style management is not compatible with their remote employees. Management processes must shift and adjust to this new work environment to keep remote teams productive and effective. Managers must also become…

Last Updated on October 15, 2020

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The Simple Guide to Implementing Remote Employee Monitoring

With the onset of the 2020 coronavirus (COVID-19) pandemic, the number of companies switching their staff to remote work has accelerated. As businesses around the world begin to reopen, telecommuting will most likely remain prevalent in the workforce. While teleworking helps everyone stay safe and healthy, many companies are faced with unique challenges. How do you monitor employees working remotely? Employee monitoring is used to improve employee productivity, accurately bill clients, ensure business is running…

Last Updated on September 1, 2020


How To Flag, Comment And Search Recorded Calls By Comments In Versadial Call Recorder

Versadial call recorder allows managers to Flag, add a Note and Search by notes in Recorded Calls. How do you flag a call recording? When you log into the Versadial System, you immediately see recorded channels (extensions or trunks recorded by your system). This is the Live Monitoring section. To flag a call, simply click on the recording’s Channel button. The Record Control panel will appear. You may then click the Flag button to flag…

Last Updated on September 5, 2021


Call Recorder – How To: Monitor, Download, Search and Playback Live and Recorded Calls

Versadial call recorder allows managers to Monitor Live Calls, Download, Search and Playback Recorded Calls. How To Monitor a Live CallWhen you log into the Versadial System, immediately you see the extensions or trunks in your system and the associated channels. Associated Channel This is the Live Monitoring section. To Live Monitor a call, you may click on the channel button, as a manager with the proper permissions, to see the monitor control bar below.…

Last Updated on July 13, 2020

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VSLogger Software Release Brings Added Cisco and SIPREC Support (Version

Irvine, California, May 1st, 2020 – Versadial Solutions, an industry-leading call recording solution provider, has released VSLogger The new release of Recording Software provides: Added support for Cisco BIB encrypted traffic recording (SRTP/SIP TLS support)Added support for recording via SIPREC protocol. Some SBC (Session Border Controllers) supportEnhanced Avaya IP Office recording with improved SIP protocol supportVSLogger Filters email notification feature which allows recording notification emails, based on configured pattern matchImproved network VoIP traffic capture…

Last Updated on March 12, 2021


Call Recorder - How To: Expand/Add a Phone Line To Your Recorder

As your company grows, you may want to start recording additional lines or individuals. The process for this depends on the currently recorded line types and licensing that you have. Do You Need Extra Licenses? If you are adding extra lines to record, your first step is to check if you have enough licenses. You do not need extra licenses to add extra recorded lines, but you have to have at least one channel license…

Last Updated on August 28, 2020


Call Recorder - How To: Create Bookmarks, Silence or Extract Portion of a Call

Versadial call recorder allows  users to create bookmarks on  recordings. Utilizing  bookmarks allows to indicate important parts of the recorded call,  silence OR download a selected portion of the call. Bookmark Toolbar Types of Bookmarks Bookmarks can be public or private. Private Bookmarks: Only the logged-in user who created the bookmark can see it. Public Bookmarks: All users who have permission to listen to the call will see the public bookmark. Private and Public Bookmarks…

Last Updated on August 28, 2020

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Top 10 Call Recording Software Options

Enterprise Management 360 recognized an important need for call recording and how it plays in the call center world. Recording calls between agents and customers allows call centers to utilize these calls for training and improve customer service. Enterprise Management 360 compiled a list of the top 10 call recording software providers. There are numerous options provided, some ranging from a pure cloud service (they provide call recording with their telephone phone service) as well…

Last Updated on January 10, 2020