Versadial Call Recording Software Blog

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Call Recording Software features: Notes

There are various useful features found in call recording software. One extremely useful tool found in recording software is the ability to make notes on calls. This feature is fairly simple, but it can pay dividends to your business. The notes feature works as so: when playing back a call, a manager can add a note about that specific call. For example, if a sale occurs in a call, the manager can add “sale” to…

Last Updated on September 28, 2020

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Manage Multiple Call Center Locations from Anywhere with Adutante

Simply put, managing multiple locations can be tough. There are several management teams and multiple agents that all have the same goals and practices, but due to the many locations, have a hard time achieving those goals.  Uniting multiple locations with Adutante makes achieving goals much easier and increases productivity of the managers and agents. If you operate multiple locations with 50 agents at each location with an additional 10 “stay-at-home” agents, keeping up with every…

Last Updated on January 31, 2019

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Call Recording Software Features: Search and Playback

There are various useful features found in call recording software. One of the most critical tools found in recording software is the ability to search for and playback recordings. This feature is a significant reason why businesses employ call recording software in the first place.  With this feature, you are able to search for specific recordings; you are able to search by caller ID, agent name, date and time of call, or by notes made…

Last Updated on February 4, 2021

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Call Recording Software Features: Live Monitoring

There are various useful features found in call recording software. One of the most important and most-used features is live monitoring of calls. This feature is pretty self-explanatory; with our software, you have the ability to listen in on a call as it is happening in real time. You will be listening in through the software, so you won’t be picking up the phone and becoming the third person on the line. The agent and…

Last Updated on January 30, 2019

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Adutante Call Recording 1.3 Released

Versadial Solutions (a call recording company) has just released a new version of Adutante. Adutante 1.3 has a slew of new features and a re-designed user interface. Our new user interface is easier to navigate and more visually engaging. The intuitive design allows a call center manager to track and monitor multiple agents with a simple click and glance. (more…) Last Updated on January 30, 2019

Last Updated on January 30, 2019

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Telephone Recording Laws: Notification & Consent

Last week we looked at the different telephone recording laws; today we look at the wording of these laws and what it means for you. The wording of the telephone recording laws in the U.S is significant. States are classified as all or one party notification but require consent from the participants on the call. This means that parties on the call must be notified of the recording in order to either give or take…

Last Updated on January 31, 2019

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Telephone Recording Laws: The Basics

We get a lot of questions regarding the legality issues of call recording. Your best option is to always ask your legal advisor, but it’s important to have a basic understanding of the general telephone recording laws. There are two sets of telephone recording laws; there are the laws that pertain to the government recording civilian calls, formally known as wiretapping. We are not a government entity and these laws do not apply to us.…

Last Updated on October 19, 2020

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Employee Productivity: Capture it

There’s Facebook and Twitter. You also have Google+ and LinkedIn. These are the four most well-used and well-known social networking websites. They’re great for keeping in touch with friends and family, and even better for your ‘friends-on-this-social-networking-site-but-really-I-just-want-to-know-about-your-life-so-I-can-feel-better-about-mine’ type of friends (you know you have them). (more…) Last Updated on January 20, 2021

Last Updated on January 20, 2021

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Imperative Business Tools: Cardinal Points and Recording Software

North, South, East and West: the four cardinal points that can either help you reach your destination, or help you get lost along the way. Saying one direction when you actually mean another can make a huge difference in not only where you end up, but also how long it takes you (or someone else) to get there. The four cardinal points can also be imperative to the operation of certain businesses. Tow truck companies…

Last Updated on January 11, 2021

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Checksum Error, to Verify a Recorded Call

Checksum Some of us have run into this error…most likely when you are booting up your PC in the morning and your computer runs through a few internal verifications. And low and be-hold…the dreaded checksum error pops up, letting you know something on your PC was altered. The definition of a Checksum by Wikipedia is: The integrity of the data can be checked at any later time by re-computing the Checksum and comparing it with the stored one. If…

Last Updated on January 11, 2021