Utility Recording & Monitoring Solution
Cost effective way to resolve customer disputes
Utility companies have a variety of different communications during a typical work week. Be it customers paying their bills, establishing a new service, or dispatching a work order for repair or maintenance; all of these interactions usually occur over the phone.
With a Versadial recording solution, these valuable verbal transactions can be recorded and monitored to help increase overall customer satisfaction and business efficiency.
- Live Monitoring Of Calls
- Record Phone and Radio Lines
- Increase Customer Satisfaction with Monitoring and Grading
- Run Call Reports and Improve Business Operations
- Ensure Accuracy of Scheduling and Data Entry
- Auto Archive Recordings for Virtually Unlimited Storage
- Easy Retrieval of Call Recordings and Data
Easily combine various departments (Billing, Customer Service, Dispatch and Field Technicians) into one centralized recording location. This allows management to easily access data and call recordings from one location.
All recordings can be easily retrieved with powerful built-in search filters.
For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page.
Increase Business Logistics
Monitor and grade incoming and outbound calls. Verify information relayed and received to ensure proper communication.
Centralized Access
VSLogger in conjunction with Adutante provides a perfect solution for recording multiple locations. A centralized UI to directly connect to each location and to allow you to monitor your entire transportation region.
Auto Archiving
Archive your data to maintain extended records for any issues that may arise. Our auto-archiving feature allows you to store and back up an unlimited amount of data. Our systems are capable of storing up to 148,000 call recording hours directly on the server, allowing you to access recordings from a few years back instantly.
Record All Communication
Versadial’s recorders can be implemented in a variety of systems. Providing a complete solution for recording phone and radio channels. Designed to be compatible with all major PBX manufactures and record from a variety of line types, your entire utility workforce can be recorded and monitored.