Customer service as well as technical support have been perfect on all instances. I have had a great experience every time I have contacted for support where the result have always been a success. It is an important part of customer satisfaction when a call is made to any vendor where the issue have always the technical staff have been able to identify and resolve the issue. Another great point I should point is their follow up. I have also enjoyed their technical expertise, skill and willingness to train you on all features and making sure you are comfortable with their products.