This white paper explores the true value behind training your call center and customer service reps.

“$50.6 billion is lost to customer churn and defections within the same industry. When you fail to get customer service right, it’s like you’re writing a check for the competition. The remaining $32.4 billion represents business that is abandoned and lost entirely to the industry.”

In this short White Paper developed by Versadial Solutions you will learn how:

• Call recording equips you to effectively train new employees in customer service best practices
• Call Recording ensures productive coaching sessions with your customer service representatives
• Call recording empowers you to correct problems before they escalate