Call Center and Customer Service - VSLogger Call Recording Solutions

9 Versadial Solutions 9940 Irvine Center Drive, Irvine, CA 92618 949-457-0650 www.versadial.com 01.11.19 version 1.3 Reports Business Intelligence - Dig Deep Into Your Day-to-Day Activities Call reports display details of your busiest times, days, and weeks. Providing you countless ways to dig deep into your call center and business’s analytics to assist with proper staffing and man- agement. • U se a number of pre-defined reports, such as Summary of Channels, Day of the Week, Hour of the Day, Monthly Trend and Yearly Trend reports • Track your top performers and award ac- cordingly • Gather information to properly staff your teams, no more second guessing or estimat- ing when you need to be fully staffed and everyone on the floor • Utilizing dashboard, break your employees up into teams and quickly monitor activities and performance • Included at no extra charge

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