Call Center and Customer Service - VSLogger Call Recording Solutions

8 Versadial Solutions 9940 Irvine Center Drive, Irvine, CA 92618 949-457-0650 www.versadial.com 01.11.19 version 1.3 Quality Control Coach & Motivate Employees Using Example Recordings Improve with Quality Control Tests • Create unlimited and customized tests • Grade quality of your agents, service and more • Easy and intuitive QC interface with multiple question types available as well as customized grading weight • Pull performance reports for employees over time • Share tests for review and discussion with anyone in the company • Improve quality of service and customer satisfaction • Improve sales techniques and provide in-depth train- ing and self evaluation opportunities • Run general evaluations such as employee quarterly or yearly reviews • Included at no extra charge