Call Center and Customer Service - VSLogger Call Recording Solutions
7 Versadial Solutions 9940 Irvine Center Drive, Irvine, CA 92618 949-457-0650 www.versadial.com 01.11.19 version 1.3 Search and Playback With Table and Interactive Timeline View Timeline View is a new graphical view that provides a visual representation of call activity. You can see agent activity and call volume dur- ing peak times in a timeline format. Green represents an audio file, blue represents a video file, and red is the selected recording actively playing. Search by a variety of parameters to narrow down to specific calls. Audio and Video files are loaded and played directing in the software. No need to open a new window or download to your desktop for playback. Our player has standard controls plus additional features to enhance the user experience. Mixed playback, playback speed adjustment, bookmarks, notes, download as wav, and more.