Call Center and Customer Service - VSLogger Call Recording Solutions

2 Versadial Solutions 9940 Irvine Center Drive, Irvine, CA 92618 949-457-0650 www.versadial.com 01.11.19 version 1.3 About Versadial Solutions I n 1994 Versadial Solutions was launched in California as a software development consulting firm. Our first major project was to develop software for a proprietary multi-channel voice recorder for a U.S Government contractor. With the success of the project, we shifted our software development focus to the multi-channel voice recording industry. We noticed a large void in the small to medium size business sector for call recording software and hardware solutions. Versadial was one of the first companies to design and develop an affordable solution for this sector. Our software provides businesses around the world with the capability to easily integrate call recording solutions into their computer and telephone systems. Today, Versadial Solutions has a worldwide customer base, servicing clients in government, manufacturing, telecommunications, call centers, public safety, financial services and many other industries. We have been tested and compatible with multiple PBX manufacturers: Cisco, ShoreTel, Avaya, Lync, NEC, Nortel, Panasonic, Toshiba, Mitel, 3CX and more. • Non-proprietary PC hardware for ease of maintenance and scaling • Record a mixture of lines: VoIP, analog, digital, T1/E1, IDSN, BRI, and PRI • Capture caller ID, dialed numbers, SMDR, or ANI/ALI • Licensing based on number of channels/phones being recorded with unlimited user access to interface • Visual and audio alarms • Recording checksum for tamper proof recording • Live Monitoring with instant recall tools • Automatic archiving to network drives or removable media • Tools designed to assist with SOX, PCI and HIPPA compliance • Multi-site recording and multi-tiered security permission levels • Reporting: Create and save custom reports, graphs and charts • Third party verification or telephonic signature recording mode • Quality control tests and reports • Screen Capture: Dual monitor capability What Makes Us Different: Chris Gribschaw Jefferson County Sheriff “Customer Service is one of the best! Every time I called someone was willing to help, no transfers, no on holds, no call backs. I received our product and they were able to get connected remotely and walked me through getting our lines recorded all within 25 minutes.” Richard B. Garden DDS, PC “Quality control, customer service, and accountability have reached a new level in the office.” Marv Bohall Bohall & Associates “After months of research and conversations with many leading recording system companies, we chose Versadial. The installation was straight forward and support from Versadial was great.”