Improve Employee Training, Performance and Compliance, Reduce Liability

Versadial Call Recording Software

The most effective way to improve and maintain customer service
during this unprecedented time.

Now more than ever, customers are using the phone to communicate with businesses across the world. Making sure your employees can properly handle questions during the pandemic is critical. Call recording allows you to maintain and monitor customer interactions to ensure continued best practices.

Test drive our highly rated call recording software today.

Call Recording Features

  • Search and playback, plus live monitoring
  • Silence or extract parts of any recording
  • Detailed call reports sent to your email
  • Remote access from anywhere via web browser
  • Screen recording (dual monitor)
  • Record analog, digital, VoIP, ISDN, T1, PRI, radio (analog and ROIP), or hosted VoIP on trunk or extension side
  • Record analog, digital, VoIP, ISDN, T1, PRI, radio (analog and ROIP), or hosted VoIP on trunk or extension side
  • Grade and score calls using custom criteria
  • Auto-backup and auto-archive
  • Assign granular permissions
  • Supports multiple PBXs
  • And much more…

Versadial Integrates With All The Top Brands

Leading call recording provider for over 18 years – we know recording!
30 day money back 
guarantee

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. . . and more!

manage-your-risk-liability

Reduce your corporate and personal liability

Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.

Excellent Customer Service Call Recording

Increase customer and employee satisfaction

Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.

Increase employee performance levels with call recording

Easily train and run performance reviews

Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.

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Reduce costly errors and misunderstandings

Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.

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Get Alerts Regarding Specific Phrases

Adding speech analytics to the mix provides an easy snapshot and alert system to have your managers review the call. We have integrated with third party providers, and automatically transcribe your audio to text. This text can be searched.

Live Monitoring

Quality Control

Speech Analytics


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RECENT TESTIMONIAL

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The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

Douglas Mantell – IT Systems Administrator Guaranty RV