Call Recording To Reduce Liability, Improve Training, and Compliance

CALL RECORDING DESIGNED FOR YOU

Versadial combines call recording with a reliable, innovative, intuitive, scalable and compatible solution
to give you a liability-reducing workforce optimization tool. 
Versadial Call Recording Advantages

Quality Control And Coaching

Build custom criteria for scoring calls using our Quality Control module.

  • Grade calls & conduct performance evaluations
  • Automate in-depth reports to be e-mailed to you
  • Use example calls to instill best practices
desktop-assistant

Desktop Assistant & screen recording:
REAL-TIME Control for agents

Our built-in Desktop Assistant runs silently in the background and is a favorite of our PCI-complaint customers. This allows agents to:

  • Mute, pause, start, stop, make flags, add notes in real-time
  • Screen capture ability records two monitors at a time, synchronized to when a phone call starts or stops 

 

SCALABILITY

Our highly compatible product works across systems like Cisco, Avaya, Panasonic, Shoretel, Mitel, Nortel, Skype for Business (MS Lync), NEC, and more.

 
  • Record 2 to 999 lines
  • Analog, digital PBX, ISDN PRI/BRI, E1, T1, VoIP, SIP trunk
  • Non-proprietary hardware component you can maintain & upgrade easily from multiple manufacturers 

THE VERSADIAL ADVANTAGE:

  • Record TDM or VoIP
  • Record on the Trunk Side or the Extension Side
  • An 800 GB hard drive can hold up to 148,000 hours of audio recordings
  • No Monthly Fees Required To Keep The Recorder Running
  • Recordings Stay On Your Premise, Not a Third Party
  • Designed to Fit Any Sized Environment and Infrastructure
  • Live Monitoring of Telephone Calls
  • Run a Variety of Reports and Improve Business Operations
  • Auto Archive Recordings for Virtually Unlimited Storage
  • Easy Retrieval of Telephone Recordings and Data
  • Granular Permission Based System
  • No Per Seat Licensing, Allow Unlimited User Access To Recordings

Why use a call recorder:

Quality Control

Enjoy built-in custom reports, live monitoring, search and playback, and more to use your call recorder as a powerful employee coaching and workforce management tool.

Liability Reduction

VSLogger recorder allows you to avoid frivolous lawsuits, decrease he-aid, she-said scenarios, and provide liability protection that is easy to use and within the budget for any business.

COMPLIANCE

Call recording aids in keeping business compliant under regulations such as: PCI, HIPAA, Dodd-Frank Act, Consumer Protection Act, and more. We offer multiple methods for muting or removing sensitive information from calls.  

INCIDENT RECREATION

Recording your calls means there is iron-clad proof of all communications to protect you in investigations and use previous scenarios as examples to train employees on best and worst practices.

Leave a reply