With a robust built in Quality Control module, managers and owners can monitor the daily interaction between employees and customer. Quality Control testing is an important piece to any business.
Not only is it important to have quality and customizable Quality Control tests, reports generated from this data are also crucial. QC Reports provide an in-depth analysis into your current production, employee interaction and your overall business value. Versadial's extensive Quality Control module and Reporting capabilities are a perfect step to improving your company’s overall performance.
- Extensive Quality Control Tests
- Customized Test Form Creation
- Robust Reporting and Graphical Views
- Capture and Record All Conversations
- Abide by Internal Compliance
- Auto Archive Calls to External Drives, Providing Virtually Unlimited Data Storage
For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page.
Bonus - General Quality Control Reviews
Our QC module also has the ability to run general QC evaluation forms. Run Monthly, Quarterly, or Yearly reviews of employees. No need to attach audio files, these tests can centralized and track your employee's overall performance
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Conduct quality control tests with our QC grading module, finding order entry errors or missed information. Increase productivity and training with a combination or grading and reports.
Graphs & Reports
Versadial’s reporting system provides a visual and in-depth analysis of your employee workforce and business operations. Helping you improve quality control procedures and increasing overall customer satisfaction and business operations.