A majority of financial institutions need to have a call recording system in place to ensure their risk and exposure is limited. If your financial service is regulated and required to record your phone calls, our system can be easily implemented into your current phone system.
Depending if you are a bank, savings and loan, credit union, mutual fund, or an investment service, you can greatly reduce your professional liability by recording your phone calls.
- Monitor Calls Live
- Increase Overall Customer Satisfaction
- Verification Recording Available
- Run Call and QC Reports and Improve Business Operations
- Reduce Your Liability and Ensure Regulatory Compliance
- Auto Archive Recordings for Virtually Unlimited Storage
- Easy Retrieval of Call Recordings and Data
Our software was designed with you in mind. We designed our user interface to reduce your overall training time with our recorder software. Retrieve important calls quickly and easily with powerful search features. Live monitor your calls to ensure your employees are correctly stating information. Our built in grading system allows you to increase your compliance and customer service.
For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page.
Use Recording As Evidence
Recording your calls can help reduce your risk of exposure. When a client makes false claims against your financial company you can quickly and easily supply portions of the recordings to the opposing party. Most claims are squashed before they even consider taking you to court.
Comply With Regulatory Compliance
Recorded calls are sometimes necessary to comply with regulatory compliance. Our systems can be installed and setup to record all incoming and outgoing calls. If internal call recording (extension to extension) is also necessary, we can easily integrate our system to cover these voice recordings.
Reduce Insurance Premiums
Some insurance providers will reduce your premium if you install and implement a call recording system. Contact your professional liability insurance provider to find out if you qualify.
Increase Customer Base
Listening and grading your calls will provide excellent insight. Monitor your agents to help them improve their overall interactions with customers and help improve customer satisfaction.