Call Recording HARDWARE Installation
CALL RECORDING HARDWARE and Analog Line INSTALLATION Guide
THIS IS A SAMPLE INSTALLATION. IMAGES AND STEPS MAY VARY FROM SYSTEM TO SYSTEM AND SOFTWARE VERSION.
Installing a call recording system might sound intimidating, but someone with a technical background and understanding of hardware can set up a recording solution. The connection between the recorded lines and the recording board is usually the most complicated step in the recorder installation.
For software configuration, the difficulty will range from simple to very complex, depending on the type of lines recorded and overall configuration. A Versadial support engineer or Versadial reseller can help you through this process.
For those who are interested in configuring a simple analog recorder on their own or for prospective resellers reference, we will walk you through the process step by step below.
When purchasing our Versadial Recording software, you must provide your own PC server to host the Versadial recording software and recording card(s) (if applicable). Please see the specifications below to ensure your PC server will meet our minimum requirements.
- Operating system Windows 10 Professional, or Server 2008 to 2016 R2 (64-bit recommended)
- Intel CPU (recommend Intel Core i5, 3.0GHz or better)
- 4 GB Ram (recommend 8 GB and up)
- 2 Hard drives or 1 single drive partitioned. 1st partition to hold OS, 2nd disk partition for data (the recordings)
- Drive space depends on needs. (500 GB = 83,000 channel hours)
- Recording analog, or digital lines?:
- PCIe or PCI slots required (prefer PCIe), case size to accommodate selected boards (See below)
- Recording VoIP?: 2 or more NICs required (one for network, one for recorded VoIP traffic collection)
Chassis/Case Size Recommendation:
If recording Analog or Digital lines, please verify which recording board models will be utilized to ensure that PC server can accommodate them.
Synway Boards (PCI or PCIe options available):
- Half-length recording board requires half-length PCI or PCIe slots (card dimensions L 7.5″ x H 4.75″ inches)
AudioCodes Boards (PCI or PCIe options available):
- Full-length recording board requires full-length PVI or PCIe slots (card dimensions L 13.83” x H 4.75” inches)
VoIP Kits . . . No Boards required:
- Extra one or more NIC (network interface card) ports if recording VoIP via network mirror port
Step 1: Gather your PC and the recording card. Two components you may be less familiar with are: #1 punchdown block, for connecting your phone lines. #2 The Telco cable for going between the punchdown block and your PC.
Step 2: Open up your PC.
Step 4: Here we will install the call recording card in PCI slot, either PCI or PCIe depending on the type of board purchased.
Step 5: This is the call recording card. It will either be a Synway or Audiocodes card. Please note: Cybertech is no longer a recording card provider.
Step 6: The call recording card is installed into the PCI or PCIe slot. Remove the slot protector and press the call recording card firmly into the PCI slot. Then screw it into place.
Step 7: Once you’ve installed the card, the back of the PC will look like this. You can see the Telco connector from the call recording card.
Step 8: This is what the Telco cable looks like. With Versadial call recorders, all the cabling needed is included with the call recording system. Other call recording cards may use an Ethernet connector for recording VoIP, or 2 to 4 regular RJ-14 phone jacks.
Step 9: Plug the Telco cable into the PC and press firmly. Once it has snapped into place, lock down the two-wire fasteners, one on the top and one on the bottom to keep it firmly attached.
Step 10: Now that you’ve installed the call recording card and connected the telco cable to the card, it is time to connect the Telco cable to the punchdown block. This is the punchdown block. You can see the Telco plug in black and a number of wires coming from it up to one side of the block.
Step 11: Attach the Telco cable to the Punchdown block and secure it in place with the attached Velcro closure. Now the Telco cable is connecting the call recording card at the back of your PC to the Punchdown block.
Step 12: In this closeup of the punchdown block you can see on the right side all of the wires going to the Telco cable. These come in pairs. We’ve labeled phone line #1 as the first row and second row, then phone line #2 as the third and fourth rows. The wires on the left come from a regular phone line
Step 13: Here is another closeup of the Punchdown block. I’ve put numbers above columns 1, 2, 3, and 4. Columns 1 and 2 are connected underneath the punchdown block, and so are columns 3 and 4. The easiest way to connect your phone lines is to directly connect into column 3 since it’s already attached to column 4. However, the advantage of connecting to column 1 instead, is that you are now more flexible if you need to make changes later on. This could save you some rewiring later. If you connect to column 1, remember that means you’ve also connected automatically to column 2. So you can put what is called a bridge clip across the gap between 2 and 3. The nice thing about the bridge clip is that it’s easy to slip on and off.
Step 14: Now that we’ve decided to connect to column #1 we slide each wire for this phone line into a metal V slot. Notice that we’ve lined up the two white wires on the 1st row, and the two blue-colored wires on the 2nd row.
Step 15: To push the wires down into the metal V slots use a punchdown tool.
Step 16: Slide the punchdown tool over the metal V of the slot which has the phone wire in it. It will slide the wire down to the bottom and strip the plastic off the sides in one movement with a “click” sound when it reaches the bottom. Do this for the two wires of each phone
Step 17: This is a bridge clip.
Step 18: Snap the bridge clip into place between columns 2 and 3. Remember to put a bridge clip in for each of the rows. This will connect your phone line to channel 1 on the call recording card. Repeat this step for each phone you want to connect
Step 19: Bridge clips can be removed easily for testing or to move a phone line to a different channel
That’s it. You’ve connected the lines to record (analog setup). From here you will install the software and set up your preferences.
Our installation guide is here.