Customer Satisfaction – Recording Solution
The adage saying that customers are the backbone of any business holds truer today than 20 years ago. With the increase in social media and accessibility to computers and the internet; your customers now have a more powerful voice than ever before. For businesses, this could be a scary thought, but for most, they see it as an opportunity. With so much competition and an overwhelming amount of information on the world-wide-web, there is still one thing that can make a company stand out.
. . . Customer Satisfaction . . .
When using a call recording system, you are on the front lines of your customer service department. Quickly discover problems and monitor employees who are not representing your business the way you see fit. With live monitoring and recording of calls, you can catch issues before they escalate.
- Record All Inbound and Outbound Calls
- Grade and Train Your Employees
- Increase Customer Satisfaction
- Auto Archive Recordings for Virtually Unlimited Storage
Quality Control and monitoring of employee interactions with your customers and prospects will provide significant insight into your everyday production. Using our built-in reports and grading module, our software can provide a nice overview of employee and business performance over time.
For a more in-depth look at our recording software please take a look at our VSLogger Unlimited Call Recording Solution page.
Quality Control
Enhanced quality control module gives you a powerful tool for grading and monitoring the overall progress of your sales team. Increase customer satisfaction by listening to your customer service department 24/7.
Detailed Graphs
VSLogger provides visual and accurate graphs on a variety of variables and data. Our recorder collects a magnitude of data during your daily operations, providing you an excellent resource for monitoring your overall business production and performance.
Auto Archiving
Archive your data to comply with compliance requirements. Our auto-archiving feature allows you to store and backup an unlimited amount of data. Our systems are capable of storing up to 148,000 hours directly on the server, allowing you to access recordings from a few years back.
Sales Training
A call recorder for sales training is an excellent tool for using real life successes or failures during sales training meetings. Listen to calls that target a specific issue, or highlight a quality performance. With our systems in place, you can easily extract the calls for external use and playback.