Why Choose Versadial Solutions
For Your Call Recording Needs?
Versadial Solutions has been in the voice recording industry since 1994. We pride ourselves on our ability to offer cost saving powerful and flexible call recording solutions to multiple industries.
We have a worldwide customer base, servicing clients in government, manufacturing, telecommunications, call centers, public safety, financial services and other industries.
Versadial’s VSLogger recorder combines call recording, quality control, live team performance dashboards, and in-depth reporting to provide you a powerful incident recreation and workforce optimization tool.
A Few Of Our Advantages:
- Our systems can record a broad range of telephone line types: VoIP, Analog, proprietary digital PBX, T1/E1, ISDN, and dual-monitor screen capture
- Scalable and flexible solutions
- Voice recording software that is easy to use
- Non-proprietary components for easy scaling & maintenance.
- Our hardware element is offered by multiple manufacturers: expand freely
- Cost-saving DIY kit for your existing PC available
- Call Center Workforce Optimization features, such as: screen capture, QC evaluations, teams performance views, Agent Time Utilization metrics, and real-time gamification views
- 30 day money back guarantee
- Live Monitoring: supervisors can monitor calls using multi-tiered secure permission levels
- Automatic archiving to DVD or network drives
- Reliable systems running 24/7 with redundant power supplies and RAID hard drives
- Visual and audio alarms
- Agents, supervisors, and managers can be given access to one or all channels and features
- Multi-site recording with centralized access
- Capture caller ID, dialed numbers, SMDR, or ANI/ALI
- Reporting: Create custom reports, graphs and charts
- Third party verification recording
- No mandatory yearly service contracts
- Quality Control tests and custom reports
- Browser-based user interface
Quality Control
Enjoy built-in custom reports, live monitoring, search and playback, and more to use your call recorder as a powerful employee coaching and workforce management tool.
Liability Reduction
VSLogger recorder allows you to avoid frivolous lawsuits, decrease he-aid, she-said scenarios, and provide liability protection that is easy to use and within the budget for any business
Compliance
Call recording aids in keeping business compliant under regulations such as: PCI, HIPAA, Dodd-Frank Act, Consumer Protection Act, and more. We offer multiple methods for muting or removing sensitive information from calls.
Incident Recreation & Investigation
Recording your calls means there is iron-clad proof of all communications to protect you in investigations and use previous scenarios as examples to train employees on best and worst practices.