Category Archives: Call Recording

Versadial Call Recording

Versadial Solutions Releases 4.7.3 Call Recording – visual audio wave, direct recorder access, Avaya and Panasonic signal capture

Versadial Solutions Releases Version 4.7.3 of their call recording solution.  What comes with 4.7.3? Audio waveform graph in the player - Visually see active and quiet audio waves during playback Avaya H.323 signaling capture and decoding Panasonic MGCP signaling capture Direct access to VSLogger recorder user interface Sort active calls to the top of live…
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What Is Call Recording Software?

The following info should provide a general basic understanding of call recording. Recording business lines is not a trivial matter, and a good understanding of your phone system, business environment, and goals plays a role into how the recorder is connected to your phones and utilized. What Is Call Recording Software? Call recording software is…
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What is Trunk Side Recording and Extension Side Recording?

One of the most frequent questions we get is: What do you mean by trunk side or extension side recording and why does that even matter? The key difference is where we tap into your phone lines and place the recording server. To best illustrate this, below are two images. One image of a recorder tapped…
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The Importance of Workforce Management Tools

If you’re involved in managing a call center or customer service-oriented business, you know how important effective workforce management is. You know there’s a big difference between when your staff is working optimally and when it’s not. With the right workforce management tools, you can make the best use of your staff’s time and skills,…
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