Category Archives: Call Recording

Versadial Call Recording

Happy Thanksgiving – 2017

We at Versadial Solutions wish those in the U.S. a Happy Thanksgiving! In honor of the holiday, we will be out of the office from Thursday, November 23rd and will be returning Monday, November 27th. With many thanks, Versadial Solutions (more…)
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How to Increase Sales by 20% WITHOUT Spending More on Marketing

It has been over four years since we last published this post, but FCR (First Call Resolution) is still important to many call centers. With the increase in communication channels utilized by customers, such as phone, chat, email, and twitter, FCR has evolved into OCR. This acronym was coined by the SQM group, which stands…
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Happy 4th of July – 2017

Versadial wishes everyone a safe and Happy 4th of July 2017! In celebration of the holiday, Versadial will be off and will return Wednesday, July 5th, 2017 
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VSLogger Honored With Two Prestigious Customer Support Software Awards

VSLogger’s team is proud to announce its first recognition by awards, who distinguished us for quality and reliability of customer support and services/features we provide. Their review team evaluated VSLogger using their standardized scoring procedure, and concluded it met all of their high usability criteria needed to earn a place among the best performers. As…
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