Category Archives: Recorder Features

Third Party Verification Services / Telephonic Signature and Its Benefits Using a Call Recorder

For businesses in which compliance and verification are highly important, third party verification recording is an essential tool. Call verification recording (also referred to Telephonic Signature) ensures that you can stay compliant with industry regulations, that you have easily accessible records of important customer interactions, and that you are not susceptible to claims against you based…
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The Benefits of Screen Capture Software for Businesses

In order to keep your call center or other communications-focused business efficient and to make sure customers are happy, it’s essential to be able to monitor your employees’ performance. For this reason, many businesses have started to rely on call recording software, an excellent tool for reviewing and improving performance. However, call recording software can’t…
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Call Recording Software features: Reports

There are various useful features found in call recording software. One feature that can have a monumental effect on your business is the Reports feature. The reports feature allows you to create two types of reports: Recordings and Quality Control. The difference between the two is pretty self-explanatory; the recordings reports are graphs and charts…
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Call Recording Software features: Quality Control

There are various useful features found in call recording software. One feature that will greatly benefit your business as a whole is the Quality Control feature.The quality control feature found in our call recording software is easy to use but the effect on your business will be profound. The grading feature works as so: the…
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Call Recording Software features: Notes

There are various useful features found in call recording software. One extremely useful tool found in recording software is the ability to make notes on calls. This feature is fairly simple, but it can pay dividends to your business. The notes feature works as so: when playing back a call, a manager can add a…
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