Category Archives: Business

The Importance of Workforce Management Tools

If you’re involved in managing a call center or customer service-oriented business, you know how important effective workforce management is. You know there’s a big difference between when your staff is working optimally and when it’s not. With the right workforce management tools, you can make the best use of your staff’s time and skills,…
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Happy Holidays 2015 – Versadial

We at Versadial Solutions would like to wish you Happy Holiday and a Happy New Year! [video width="854" height="480" mp4="https://d20zwgl96u5dnr.cloudfront.net/wp-content/uploads/2015/12/minion-xmas-versadial.mp4" poster="https://d20zwgl96u5dnr.cloudfront.net/wp-content/uploads/2015/12/versadial-2015-happy-holidays.gif"][/video]   In honor of the Holiday season we will be out of the office from Thursday, December 24th and will be returning Monday, December 28th. We will also be out of the office Thursday, December…
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Do Small Businesses Need Call Recording?

In the past, large businesses were the only organizations to use call recording solutions. Today, however, call recording is becoming more affordable, making it more accessible to small and medium-sized businesses. With recent developments in technology, call recording systems are easier to install, require less maintenance, and are lower in price. This makes them a…
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Business Call Recording and General Liability Policy

We have posted a few times about call recording and the laws that bind them. It can be a bit tricky, considering each state has their own set of rules and regulations.California in particular is known as a two party state, thus, both parties on the phone need to know the conversation is being recorded.…
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