Call Recording Solutions Comparison – Product Comparison

Since 1998, Versadial has been offering call recording solutions to a variety of industries ranging in size from few to hundreds of employees. All Versadial Call Recording products based on VSLogger server software. VSLogger Engine Server provides powerful call recording and archiving capabilities. VSLogger Unlimited Server extends call recording engine with search, playback, monitoring and QC features. Turn-Key solutions based on VSLogger Unlimited recommended for majority of end users, as the best and easiest option.

For resellers and for technically savvy end users, we also offer a Call Recording Kit solution.  At the same time, we recommend recording kit users to take into account the amount of effort, possible compatibility and integration issues, and potential costs of building the recorder on their own. The Kit software option has the same functionality and features as our  Turn-Key solution. The major difference is the Kit solution requires the end-user to provide a PC server, while the Turn-Key solution includes a fully tested and compatible PC server by Versadial. 

For 3rd party application developers, who want to add a call recording capabilities to their offering, we recommend our VSLogger Engine software, which provides the same recording capability as VSLogger Unlimited for a fraction of the cost.

Features and ComponentsCall Recording KitCall Recording Turn-Key SystemCall Recording Engine
Adutante Call Recording Software
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Best ForVARS: Telecom dealers, Network and IT consultants, Vertical market IT solution suppliers

Technically savvy end users with expertise and resources to integrate recorder on their own.

End Users: Companies, with need to record 4 or more phone lines or telephone devices, companies that require call recording for training, quality control and liability control. Law enforcement or security call center, recording for incident recreation.

VARS: Telecom dealers, network and IT consultants, vertical market IT solution suppliers

Company Developers adding call recording capability to internal application.

Service providers adding call recording capability to their service.

3rd Party Application developers adding recording capability to their application

ComponentsVSLogger Unlimited Server, Adutante Server Software, (optional) Voice Recording BoardsVSLogger Unlimited Server, Adutante Server Software, (optional) Voice Recording Boards, Installed and Configured on Industrial Strength PCVSLogger Engine Server
Hardware Provided
Configured, tested and compatible with recording boards. Recording Software pre-installed and configured.

Versadial offers range of recorder PCs, from basic to industrial strength

N/AN/A
Channels and Input TypesUp to 256 Channels/Phone Lines: Analog, Digital PBX Extension, ISDN BRI/PRI, E1,T1, VoIP, SIP trunks Analog Audio: MIC or LINEUp to 256 Channels/Phone Lines: Analog, Digital PBX Extension, ISDN BRI/PRI, E1,T1, VoIP, SIP Trunks Analog Audio: MIC or LINEUp to 256 Channels Phone Lines: Analog, Digital PBX Extension, ISDN BRI/PRI, E1,T1, VoIP, SIP Trunks Analog Audio: MIC or LINE
Purchase OptionsOne Time Payment or
Yearly Software Subscription
One Time Payment or
Yearly Software Subscription
Licenses Purchased in Bulk
VMware Compatible (VoIP Only)
3rd Party Integration API
Playback and Monitoring

  • Live Monitoring
  • Quick Search of Recent Recordings
  • Standard Playback Controls
  • Save and Email Recordings
  • Bookmark (mark section of a call)
  • Note Tags
  • Remote Playback, Unlimited Licenses
  • Flag Specific Calls For Later Review
N/A
Access With Web BrowserN/A
(configuration features and API demo page only)
Flexibility
Record From Multiple Types of Lines and With HW From Different Vendors
Reports

  • Run Detailed Reports
  • Print Reports
  • Export Data For Use In Third Party Applications
  • Automatically generated by schedule
N/A
Archiving 
Edit Fields and Add Notes To Calls Via API calls only
Screen Capture Recording 
Tamper Proof Recordings
Search Recording by

  • Extension
  • Agent Name
  • Date and Time
  • Caller ID / Dialed Numbers
  • Inbound/Outbound Direction
  • Notes
  • Duration
Via API calls only
Recordings Shared Via EmailN/A
SQL Database Relational Support
MultilingualN/A
Scalability

System capabilities limited only by Number of Available PCI Slots and CPU Performance.

256 combined TDM and VoIP channels (Multiple Recorders can be combined for larger Scale Applications).

Number of channels can be easily expanded by simply adding Extra Boards & Licenses.

Record Inputs: Such as Analog, Digital PBX, VoIP*, T1/E1, ISDN-BRI

Automatic Notifications

  • Storage Full
  • Archive Full
  • Low Disk Space
  • and More

CTI Integration

  • JTAPI/TAPI
  • SMDR/CDR
Recording Triggers

  • D-Channel
  • On-Hook/Off-hook
  • Voltage Levels
  • VOX(voice activation)
  • DTMF Tones
  • Function Buttons
  • Button Lamps / LEDs
  • External API (3rd party)
  • CTI Events
  • Manual/Operator Commands
Optional AdutanteH5 Server Software 

Centralized Access

  • Directly connect to all remote VSLogger recorders via the Adutante UI
  • Manage all users and access permissions from the centralized location
  • Automatically authenticate and directly connect to all remote VSLogger recorders
  • Share access to QC functionality

Adutante Scalability

  • Unlimited Number of VSLogger Recorders. Scale is limited only by CPU and Bandwidth requirements
  • Recordings stored and managed on individual Recorders (distributed storage) allowing unlimited scalability.

Quality Control Grading Module

  • Easily Grade Recordings
  • Create Unlimited Quality Control Tests
  • Unlimited Criteria per Test
  • View Results in Percentage Grade
  • See Average Grade per Agent and Historical Performance
  • Share Scores via Reviews
  • Provide Training For Specific Criteria
  • Grade Multiple Recordings at Once
  • Create QC Reports
  • Export and Review QC Reports and Results

Special  Signaling 

  • JTAPI signaling access 
Desktop Assistant (Optional Utility to be Installed on Agents PC)

PC Screen Capture

  • Screen capture of the Agent Monitor

Agent Control

  • Configurable recording control functions allowed to individual agents
  • Configurable permissions to  pause, mute, start or stop recording, flag, and add notes to recorded call
  • Time log of agent status: Out, In, On Project, On Break, to be displayed in Team Dashboard of the recorder
Technology Features For Compliance Recording
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*Optional software maintenance plan is available after first year