Cisco Recording CallManager - Built In Bridge Call Recording

Cisco Call Recording - Built In Bridge (BIB)



Versadial call recorders support virtually any  Cisco telephone model  ( including softphones)  and any Cisco PBX model. For several dozens of Cisco phone models, Versadial team didn’t have a single case when it failed to configure recording  Cisco phones via SPAN(Mirror) port. Cisco devices generally support and use  Skinny Client Control Protocol(SCCP ) and Session Initiation Protocol(SIP). Both SIP and SCCP are fully supported by Versadial Call Recording Solutions.  Recording is done by filtering call traffic collected from the Mirror(SPAN) ports on the network and decoding call information from the signaling data.  Both, internal extension and SIP trunk traffic, can be recorded. Corresponding connection scenarios described here  Call Recording Scenarios.  This type of the recording can be used with any Cisco PBX(switch)  from UC500 series to Cisco Unified Communications Manager (CUCM)

Cisco IPICS Server recording Radio outputs as IP multicast streams

Per Cisco documentation, Cisco IP Interoperability and Collaboration System (Cisco IPICS) provides voice interoperability among disparate systems.  IPICS voice traffic that pertains to interoperability is represented by a channel, radio or VTG, each of which is configured with a multicast address. Versadial supports Cisco IPICS multicast channels recording. see scenario 8 at   Call Recording Scenarios

Cisco Unified Border Element (CUBE) RECORDING

The SIPREC (SIP Recording) recording feature is very similar to Built-In-Bridge (BIB) recording or UCM phone forking based recording feature (see below).

SIPREC protocol is supported by Cisco Unified Border Element (CUBE)  and can be configured for recording with Versadial Call recorder.

Cisco’s Unified Communications Manager (CUCM) CALL RECORDING via Built-In-Bridge (BIB)

Versadial’s call recording software supports Built-In-Bridge (BIB) recording or UCM phone forking based recording by taking advantage of the Built-In-Bridge feature. The BIB eliminates the need for configuring a SPAN Mirror port(s) on your network switch and utilizes the features built into Cisco’s Unified Call Manager and select Cisco phone models. Such configuration allows recording phones from multiple sites to a single centralized recorder.

Cisco Built in Bridge Call Recording

The Cisco built-in bridge (BIB) is a functionality for monitoring and recording voice communications on Cisco’s Unified CallManager (UCM) version 6.0 and higher. The BIB method does not require a mirror or span port on the network switch. This is available with Cisco’s 3rd generation VoIP Phones (Phone 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE and other models) and supported on Cisco’s UCM version 6.0 and higher.

The Cisco phones that need to be recorded will be assigned a “Recording Profile.” According to Cisco’s Unified CallManager recording and monitoring instructions.

The Versadial recorder is configured in UCM as a SIP trunk and is assigned a route pattern. The recording profile is linked to the SIP trunk using the Route Pattern in UCM.

When the actual agent-customer call takes place, the UCM sends the calls to the Versadial recorder for recording. This configuration is very useful in supporting call recordings for multiple sites with a centralized recording solution.

Please refer to your “Cisco Unified Communications Manager Features and Services Guide” for section Monitoring and Recording.

For a complete list of PBX and Phone manufacturer support, go here. 

For details about our software UI and features please see our VSLogger Unlimited Call Recording  Solution page.

Cisco Built-in Bridge
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