Versadial's call recording software is capable of recording on Cisco's CallManager platform by taking advantage of the Built-In-Bridge feature. The BIB eliminates the need for configuring a SPAN Mirror port on your network switch and utilizes the features built into Cisco's Unified CallManager and certain VoIP phones.
For details about our software UI and features please see our VSLogger Unlimited Call Recording Solution page.
Cisco Built-In-Bridge (BIB) Recording
The Cisco built-in bridge (BIB) is a functionality for monitoring and recording voice communications on Cisco’s Unified CallManager (UCM) version 6.0 and higher. The BIB method does not require a mirror or span port on the network switch. This is available with Cisco’s 3rd generation VoIP Phones (Phone 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE and other models) and supported on Cisco’s UCM version 6.0 and higher.
The Cisco phones that need to be recorded will be assigned a “Recording Profile.” According to Cisco’s Unified CallManager recording and monitoring instructions.
The Versadial recorder is configured in UCM as a SIP trunk and is assigned a route pattern. The recording profile is linked to the SIP trunk using the Route Pattern in UCM.
When the actual agent-customer call takes place, the UCM sends the calls to the Versadial recorder for recording. This configuration is very useful in supporting call recordings for multiple sites with a centralized recording solution.
Please refer to your “Cisco Unified Communications Manager Features and Services Guide” for section Monitoring and Recording.