Cisco Call Recording – active and passive recording
Versadial can record via BIB utilizing Cisco’s Unified CallManager (UCM) version 6.0 and higher
Versadial is Cisco compatible and able to record active or passive. We utilize Cisco Built-In-Bridge (BIB) to record active, or we can take advantage of a managed switch configured with a Span/Mirror port to record passively. Details on how we record are below.
Cisco’s Unified Communications Manager (CUCM) CALL RECORDING via Built-In-Bridge (BIB)
Versadial’s call recording software supports Built-In-Bridge (BIB) recording or UCM phone forking based recording by taking advantage of the Built-In-Bridge feature. The BIB eliminates the need for configuring a SPAN Mirror port(s) on your network switch and utilizes the features built into Cisco’s Unified Call Manager and select Cisco phone models. Such configuration allows recording phones from multiple sites to a single centralized recorder.
The Cisco built-in bridge (BIB) is a functionality for monitoring and recording voice communications on Cisco’s Unified CallManager (UCM) version 6.0 and higher. The BIB method does not require a mirror or span port on the network switch (an alternative way to record VoIP). This is available with Cisco’s 3rd generation VoIP Phones (Phone 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE and other models) and supported on Cisco’s UCM version 6.0 and higher.
The Cisco phones that need to be recorded will be assigned a “Recording Profile.” According to Cisco’s Unified CallManager recording and monitoring instructions.
The Versadial recorder is configured in UCM as a SIP trunk and is assigned a route pattern. The recording profile is linked to the SIP trunk using the Route Pattern in UCM.
When the actual agent-customer call takes place, the UCM sends the calls to the Versadial recorder for recording. This configuration is very useful in supporting call recordings for multiple sites with a centralized recording solution.
Alternative Methods To Record Cisco Phones
GENERIC RECORDING VIA MIRROR (SPAN) PORT
Versadial call recorders support virtually any Cisco telephone model (including softphones) and any Cisco PBX model. Cisco devices generally support and use Skinny Client Control Protocol (SCCP ) and Session Initiation Protocol (SIP). Both SIP and SCCP are fully supported by Versadial Call Recording Solutions. Recording is done by filtering call traffic collected from the Mirror (SPAN) ports on the network and decoding call information from the signaling data. Both, internal extension and SIP trunk traffic, can be recorded. The corresponding connection scenarios are described here: Call Recording Scenarios. This type of the recording can be used with any Cisco PBX(switch) from UC500 series to Cisco Unified Communications Manager (CUCM).
Cisco IPICS Server recording Radio outputs as IP multicast streams
Per Cisco documentation, Cisco IP Interoperability and Collaboration System (Cisco IPICS) provides voice interoperability among disparate systems. IPICS voice traffic that pertains to interoperability is represented by a channel, radio or VTG, each of which is configured with a multicast address. Versadial supports Cisco IPICS multicast channels recording. See Scenario 8 at Call Recording Scenarios
Cisco Unified Border Element (CUBE) RECORDING
The SIPREC (SIP Recording) recording feature is very similar to Built-In-Bridge (BIB) recording or UCM phone forking based recording feature (see below).
SIPREC protocol is supported by Cisco Unified Border Element (CUBE) and can be configured for recording with Versadial Call recorder.
Please refer to your “Cisco Unified Communications Manager Features and Services Guide” for section Monitoring and Recording.
For a complete list of PBX and Phone manufacturer support, go here.
For details about our software UI and features please see our VSLogger Unlimited Call Recording Solution page.
How We Connect to Your Phone lines
Visit Call recording Scenarios Page for details on how Versadial connects to your partcular phone system.