Yactraq is pleased to announce that we are partnering with Versadial to provide key speech analytics capabilities to Versadial’s customers, adding a new dimension to Versadial’s suite of valuable call recording solutions.
With over 18 years’ experience, Versadial delivers high quality and affordable call recording solutions to multiple industries, including VoIP, digital, analog, radio, screen capture, and more. Upon signing up for Yactraq’s speech analytics service, Versadial customers will have their recorded calls automatically uploaded and processed, with no need to install additional software or hardware. Calls are uploaded immediately after a call is recorded and analyzed to provide immediate insight into customer call data.
Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that will allow Versadial customers to make their calls both searchable and reportable. Our tool can be used to index 100% of recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, and more. By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.
Jeh Daruvala, Founder & CEO of Yactraq notes, “[Yactraq redacts all payment card related information in our speech transcripts. When combined with Versadial’s audio recordings, our joint offering provides customers solid assurance that their PCI data is secure]”
“Yactraq’s speech analytics feature adds an additional dimension to our VSLogger call recorder. The ability to quickly and efficiently analyze hundreds to thousands of calls allows customers to obtain the important information out of their recordings and easily create action plans that allow them to better manage their call center team. We look forward to our new partnership with Yactraq and exploring the new possibilities of our recorder with their speech analytics engine,“ added Gene Shennikov, CEO, Versadial Solutions.
To learn more, please visit Versadial’s Speech Analytics product page here.
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Established in 1994, Versadial has been offering call recording solutions for over 20 years. Our call recording software is affordable, reliable, easy and intuitive. Our goal and passion is to create, design, and develop a call recording system that fits the needs of our customers.
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Last Updated on March 22, 2018