Enterprise Management 360 recognized an important need for call recording and how it plays in the call center world. Recording calls between agents and customers allows call centers to utilize these calls for training and improve customer service.
Enterprise Management 360 compiled a list of the top 10 call recording software providers. There are numerous options provided, some ranging from a pure cloud service (they provide call recording with their telephone phone service) as well as other traditional providers like Versadial who are on-premise solutions that can record third party providers (both cloud services and on-premise phone solutions).
To review the list, please click the link below. To learn more about Versadial’s call recording solution and features please click here.