Irvine, California, September 23rd, 2016 – Versadial Solutions, an industry leading call recording solution provider, has added ShoreTel MGCP signal capturing.
The addition of ShoreTel MGCP allows VSLogger to capture ShoreTel VoIP call details without SMDR or CTI integration. This added capability makes Versadial’s software 100% ShoreTel VoIP compatible and greatly reduces the time required to configure the Versadial Call Recorder for ShoreTel phone system.
Prior to this feature, caller ID and other details had to be collected from a second link to a customer’s ShoreTel system; these important call details can now be extracted direct from MGCP signaling packets.
“Configuration of the call recorder with ShoreTel systems is now reduced because of this new integration.” said Adam Otterbein, Support Engineer at Versadial Solutions. “Removing the requirement of a SMDR port or CTI configuration allows users and our support team to trouble-shoot more quickly and reduce point of failures.”
About Versadial Solutions
Established in 1994, Versadial has been offering call recording solutions for over 20 years. Our call recording software is affordable, reliable, easy and intuitive. Our goal and passion is to create, design, and develop a call recording system that fits the needs of our customers.