You work hard to keep your business running smoothly and efficiently, but as in life…a few bumps in the road do occur. Sometimes these bumps involve a “he said, she said” scenario.
How can you protect yourself from this never ending bump?
Call Recording! Yes, recording your business to business or business to consumer phone calls can help avoid most “he said, she said” bumps!
I recently read an article by Brian Foster with Snell and Wilmer. In his article he states:
“In the 24 years that I have been doing jury trials, there have been numerous instances where tape-recorded telephone conversations have been extremely important in helping me win my client’s case. “
Full Article can be read here.
Now, lets not hope you are looking at a jury trial, but there are times where using a call recording can actually avoid such situations.
Most of the time, by sending the call recording to the complaining party, you can avoid drastic measures and greatly reduce your business liability.
But remember, recording your calls works both ways…..if you are the one at fault…then it will be a “she said” and that’s final. Luckily, most of our clients have experienced a boost in customer satisfaction and interaction because a call recording system was put into place. So these “he said, she said” scenarios rarely do occur.
Next week I will discuss the importance of having a call recording system in your business environment and how it increases your overall business productivity and customer satisfaction.