Live phone call monitoring allows you to check in on your agents and monitor their interactions and responses with customer in real time. By monitoring a live phone call you can assess the agent and let them know right away if there were any issues, weaknesses or strengths in their presentation. In the end you will help improve customer relationships or efficiency within your company.
We recently produced a demo video that displays VSLoggers ability to monitor live phone calls. When you have a moment, take a look at the live phone call monitoring demo either on our site or on YouTube.
Do you have any moments where Live Phone Call Monitoring saved your company or enabled you to better monitor your agents and improve their productivity? Let us know in the comments below.