Simply put, managing multiple locations can be tough. There are several management teams and multiple agents that all have the same goals and practices, but due to the many locations, have a hard time achieving those goals.  Uniting multiple locations with Adutante makes achieving goals much easier and increases productivity of the managers and agents.

If you operate multiple locations with 50 agents at each location with an additional 10 “stay-at-home” agents, keeping up with every agent and manager can seem next to impossible.  You need to make sure both locations are operating at the same level, and agents at home are more of an asset than a liability.  Perhaps even more importantly, the most cost-effective way to ensure this is with a system that allows the integration of multiple locations. Our Adutante recorder solution is the best way to efficiently and cost-effectively accomplish both goals.

A multi-location solution like Adutante will allow you to make sure all your agents are abiding to company policy and are being as productive as they can while on the phone. The most important feature of Adutante is that it allows you to regulate both locations with just one system. The recordings of an agent’s phone calls at one location will be saved in the same place as the recordings of a manager’s call at another location.  They may be at different locations, but the recordings are in the same place and can be accessed from any computer with internet access.  This ability is crucial when keeping track of so many agents and managers within one company.

With more companies hiring in-house representatives and at home agents, the need to centralize the managing process is more prevalent.  The ability to have the head of the department oversee the managers and agents will help in achieving goals, increasing productivity, and ensuring that the same practices are in place in every location. Our Adutante software grants you the ability to do all this and more, while providing crucial information on whether agents, managers, and both locations are operating at the highest possible level.

Recorder solutions recording multiple locations should provide call recording, call monitoring, PC screen capture, search/playback, grading, reports, desktop analytics, or any combination of these.  This should all be centralized in one location or accessed from anywhere and our Adutante solution allows you to do just that.

You need to put your managers and agents in the best position to succeed and giving them the right tools will allow them to accomplish the goals set forth. The best way to do this is to implement Adutante software; you will see the benefits immediately and may even forget you have two separate locations.