Is Call Recording Software Just a “Luxury?”

Is Call Recording Software Just a “Luxury?”

Last Updated on January 30, 2019

call-recording-luxuryIt’s been said that a luxury once experienced becomes a necessity.

Call Recording Software is one such “luxury.” If you don’t have it, you probably don’t think you need it.

You’ll get it once you can “afford to get it.” For now, you need to spend the money on more important things right?

That’s one way of looking at it.

But it’s ignoring the real purpose of call recording technology.

There are dozens of ways you can add more money to your bottom line AND become more effective as a manager simply by using this widely misunderstood technology.

Here are two of the most important benefits….

#1: More Clarity & Control

If you’re a goal-oriented manager, you probably spend a lot of time thinking about where you want to be and how you’re going to get there. You probably spend a lot of time talking about “getting the numbers” and “reaching your daily goals.”

But how much do you know about where you already ARE? Many ambitious people never get where they want to be because they don’t have enough clarity over their present situation.

They have no idea what’s happening when their sales reps ask for a sale. They don’t know the most common objections which the customers are giving for not buying.

Most important, they don’t have a clue about why their top performers are their top performers and why their average reps are just average. How can you expect to get where you want to go if you don’t know where you are?

Imagine you’re trying to get to San Diego. You have a reliable car and plenty of gas, but you have no idea where you are. Wouldn’t that be the FIRST THING to find out? That’s what call recording and monitoring software empowers you to do…and that’s not all…

#2: More Accountability

There’s ONE THING you can do to immediately increase a person’s productivity and their commitment to do a great job:

Monitor their results AND their actions.

Most people will raise the bar ON THEIR OWN, without any coaxing or coercion; if they know that they’re being closely monitored. You don’t have to do ANY more work than you are now.

Some of your sales reps and customer service reps won’t like this. Too bad. If they’re not comfortable with accountability, it’s probably because they want to do as little work as possible and still get paid. Better to find out who they are now and get rid of them.

Your top performers on the other hand, will appreciate being held accountable. It will help them get better results and to feel better about what they’re contributing on the job.

Not Really A Luxury Item

These are two great reasons to start using call recording. Clearly, these demonstrate why call recording software isn’t just a luxury. If you want to build a great organization, you need it. But we’ll leave you to discover that on your own.

Last Updated on January 30, 2019