In his book “Ruthless Management of Profits and People,” Dan Kennedy made one of the best cases ever for “employee surveillance.”
He brought out dozens of case studies about employees who were costing their employers millions of dollars as a result of behaviors which could be easily corrected using employee surveillance technology.
If you take incoming phone calls from prospects OR if you run an outbound call center, you might be interested in what Dan has to say…
The Shocking Reason Employees Can Cost You MORE Than Just Payroll
No one wants to believe that their employees are costing them money by sabotaging incoming sales calls, advising customers against certain products or services or by pulling the punches on upsells.
However, Dan Kennedy’s four decade career as a business coach revealed some disturbing realities about how employees sabotage their employers’ success. In one story, a private practice medical professional overheard his receptionist talking a potential patient out of coming in.
So Why Did She Do It?
She did it because she believed that her employer was making TOO much money and overcharging his clients. This receptionist might have had “good” intentions, but her advice was most likely given out of ignorance.
Employees don’t understand the capital that goes into running a business. Many of them ONLY count gross income, or assume that the business is “making plenty of money.” There are dozens of reasons an employee might intentionally, or unintentionally, sabotage your businesses success.
It’s important to know what’s really happening. Not only so you can catch the “bad” employees, but so that you can work with and REWARD the good ones.
How Can We Help?
At Versadial, we can help ANY business owner who takes incoming phone calls to increase their sales and profits, simply by holding their employees MORE accountable for being efficient on the phone.
How much is it costing you NOT to have call recording software on your side? If you don’t look into it, you might never know. But there could be a wealth of profits hiding right under your nose if you just know where to look.