Last Updated on January 11, 2021

Checksum

Some of us have run into this error…most likely when you are booting up your PC in the morning and your computer runs through a few internal verifications. And low and be-hold…the dreaded checksum error pops up, letting you know something on your PC was altered.

The definition of a Checksum by Wikipedia is: The integrity of the data can be checked at any later time by re-computing the Checksum and comparing it with the stored one. If the Checksums match, the data was almost certainly not altered.

So how can these dreaded checksum errors be something of value when it comes to running your business? In call recording, the Checksum error can be very useful.

If the occasion ever arises that you need to use a call recording in a court or lawsuit situation, the Checksum plays an important role. It can be used to verify the authenticity of the call recording. If a checksum error is found in the recording, it means someone has altered the original file, therefore making the recording not valid and admissible in court. However, if the recording can be verified and no checksum error is found, your recording can be a valuable piece of evidence.

Even within your organization, knowing if recordings are being altered is important. We have built this feature right into our call recording solution. When playing back your recordings within our software, a checksum error will pop up if it detects any recordings being altered. This knowledge alone can help you eliminate any malicious behavior occurring within your organization before it gets out of hand.

So remember, although most of you may dread the Checksum error, when it comes to call recording, it is a valuable tool to verify your side of the story.

Last Updated on January 11, 2021