What is Trunk Side Recording and Extension Side Recording?

One of the most frequent questions we get is: What do you mean by trunk side or extension side recording and why does that even matter? The key difference is where we tap into your phone lines and place the recording server. To best illustrate this, below are two images. One image of a recorder tapped into the trunk-side and the other is tapped into the extension-side. (more…) Last Updated on August 23, 2021

Last Updated on August 23, 2021

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The Importance of Workforce Management Tools

If you’re involved in managing a call center or customer service-oriented business, you know how important effective workforce management is. You know there’s a big difference between when your staff is working optimally and when it’s not. With the right workforce management tools, you can make the best use of your staff’s time and skills, meeting customer needs quickly without wasting time and resources. Without those tools, however, it can be very challenging to create…

Last Updated on February 4, 2019

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Third Party Verification Services / Telephonic Signature and Its Benefits Using a Call Recorder

For businesses in which compliance and verification are highly important, third party verification recording is an essential tool. Call verification recording (also referred to Telephonic Signature) ensures that you can stay compliant with industry regulations, that you have easily accessible records of important customer interactions, and that you are not susceptible to claims against you based on false or erroneous information. Versadial has created a thorough, easy-to-use verification recording service that can be used as either…

Last Updated on October 21, 2016

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5 Ways Call Recording Improves Your Online and Offline Marketing Campaigns

Most people associate call recording just with offline marketing campaigns. If you have a separate number for each campaign or for each location, it’s easy to get the same kind of information about those offline campaigns as your tracking efforts online give you about your online campaigns. But can call recording also help you with your online campaigns? If you want to know how the customers who are calling you found your number, call recording…

Last Updated on June 30, 2016


Are There Cons to Using Call Recording Software?

Call recording software can deliver a wide range of benefits to your business: enhanced quality control, better staff training, improved customer support, and fewer compliance issues, to name the main benefits. But are there also downsides to using call recording? We believe that call recording can be beneficial for almost all businesses. However, it does have some limitations and implications you should be aware of. Below, we lay out some of the most common concerns…

Last Updated on June 10, 2016

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Improve Your Customer Service with Call Recording

You already know that call recording can help you improve the performance of your customer service representatives. There are lots of reasons to invest in call recording for your business. In some states and for some industries, it is demanded by regulations, but for others, it is simply a tool that managers can use to review the interactions their employees have with customers and use that information to improve the performance of those employees. But how exactly…

Last Updated on June 3, 2016

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Versadial Solutions released Call Recording Engine SDK for software developers to quickly integrate call recording into their custom software development packages.

Irvine, California, April 20th, 2016 – Versadial Solutions, an industry leading call recording solution provider has released Call Recording Engine SDK. The Recording Engine SDK is based on VSLogger Unlimited Server call recording software with overhead of the standard user interface removed. SDK offers enterprise call recording features and functionality to end users who want to integrate a recording solution into their custom software, or for developers who want to implement call recording into their…

Last Updated on March 12, 2021

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The Benefits of Screen Capture Software for Businesses

In order to keep your call center or other communications-focused business efficient and to make sure customers are happy, it’s essential to be able to monitor your employees’ performance. For this reason, many businesses have started to rely on call recording software, an excellent tool for reviewing and improving performance. However, call recording software can’t capture everything. Screen capture software picks up what’s being left out; it records desktop activity so that you can see…

Last Updated on August 23, 2021

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How Call Recording Can Improve Your Sales

Knowledge and awareness are essential to successful sales. You need to know how your customers think and what they want. You also need to know what techniques will help to close a sale, and what might drive a potential customer away. Part of this knowledge comes from experience. Everyone, however, can boost their sales awareness using call recording. Call recording is a powerful tool that can provide you with robust information about both your customers…

Last Updated on December 14, 2020


4 Benefits of Having Recordings of Your Customer Service Interactions

Customer service is the lifeblood of any business. A bad experience with a product or service can be turned around by the right representative, with the right attitude, willing to help the customer who has had a bad experience. It’s the reason that restaurants send the manager out to speak with guests who have had a problem with their meal or want to make a complaint about a server—they know that a gentle hand, a…

Last Updated on February 11, 2016