Versadial Call Recording
Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…
Last Updated on February 22, 2019
Simplified Speech Analytics Licensing, Speech Analytics Post Processing Enhancement, and NEC VoIP Signaling (SIP Based) Support Simplified Speech Analytics Licensing We simplified the way speech analytics is licensed. Traditionally, SaaS providers license speech analytics based on hours uploaded to a third party provider. Instead, Versadial only requires a one-time flat fee to enable the speech analytics feature within the VSLogger software. Once enabled, you work with one of our third party partners to set up…
Last Updated on August 28, 2020
Over the past few decades, we have seen new technology steadily emerging. Typically, the costs for early adopters of any technology are fairly high. As production and development improves over time, the once expensive product slowly becomes more affordable. We have seen it with television sets, personal computers, and our beloved mobile phones. When speech analytics software first emerged, it required a massive amount of hardware as well as several engineers and programmers to adjust…
Last Updated on February 1, 2019
Now that you know how to differentiate your offer from a generic bid by offering our unmatched call recording solution, you’re ready to be a One thing’s for sure. Companies need calls recorded as much as they need calls! Most companies are in a dispute or having a compliance issue, so a lawyer suggested they install call recording so it doesn’t happen again. But when you use our proactive approach, YOU can be the one to provide…
Last Updated on November 7, 2018
A company has contacted YOU as one of the few consultants they’re trusting to solve a business need. But the hard part’s not over YET! How will you stand apart from the rest of the proposals? Don’t be forced to compete on price alone. Offer your prospects something they won’t hear again in the bidding room. Your competitors may offer: Discounted phone handsets. But what if YOUR offering promised to: Increase customer satisfaction Decreased liability Reduced…
Last Updated on November 7, 2018
As a telecommunications professional, do you ever find yourself tossed into a bin of generic offerings and forced to compete on pricing alone? If someone has requested a bid from YOU, that potential client already knows what they need, and for what price they want it. Luckily, you were one of the tech professionals they trusted to call. Over these next two posts, Versadial will show you how to stand apart from your competition by…
Last Updated on November 7, 2018
Markets in Financial Instruments Directive (MiFID II) and the General Data Protection Regulation (GDPR) laws being enforced within the European Union (EU) is making headlines and will be taking effect January 2018 and May 2018 respectively. The laws target personal and sensitive information, and they look to expand their scope and effect to businesses within the EU. If you record your calls or intend to record your calls for your business, here are a few…
Last Updated on February 14, 2018
Customer Service Remains The Key To Business Growth Or Shrinkage Five years ago we posted about the importance of maintaining and training good customer relation agents, and in turn, maintaining customer satisfaction. With competition continuously growing, the importance of providing great customer relations is a key factor in creating loyalty as well as increasing word of mouth marketing. Not much has changed over the last 5 years. The trend and the numbers continue to emphasize…
Last Updated on December 17, 2019
It has been over four years since we last published this post, but FCR (First Call Resolution) is still important to many call centers. With the increase in communication channels utilized by customers, such as phone, chat, email, and twitter, FCR has evolved into OCR. This acronym was coined by the SQM group, which stands for One Contact Resolution because not all customers contact support only via phone. FCR, or OCR depending on how your business…
Last Updated on December 17, 2019
Many of you are probably thinking such a scenario is impossible. I’m not talking about a piece of software with a $50 price tag, we know that’s an easy ROI to achieve, but we are talking about a thousand plus price tag! So what is this magical software that achieves this unprecedented ROI? PC Screen Capture Yup, it’s been around for a while, and yet not a lot is really discussed about the ROI that…
Last Updated on May 30, 2017