in

Versadial Calls Attention to Customer Service as a Key to Business Growth

Customer Service Remains The Key To Business Growth Or Shrinkage Five years ago we posted about the importance of maintaining and training good customer relation agents, and in turn, maintaining customer satisfaction. With competition continuously growing, the importance of providing great customer relations is a key factor in creating loyalty as well as increasing word of mouth marketing. Not much has changed over the last 5 years. The trend and the numbers continue to emphasize…

Last Updated on December 17, 2019

in ,

How to Increase Sales by 20% WITHOUT Spending More on Marketing

It has been over four years since we last published this post, but FCR (First Call Resolution) is still important to many call centers. With the increase in communication channels utilized by customers, such as phone, chat, email, and twitter, FCR has evolved into OCR. This acronym was coined by the SQM group, which stands for One Contact Resolution because not all customers contact support only via phone. FCR, or OCR depending on how your business…

Last Updated on December 17, 2019

in ,

Is there such a thing as business software with a return on investment on day one?

Many of you are probably thinking such a scenario is impossible. I’m not talking about a piece of software with a $50 price tag, we know that’s an easy ROI to achieve, but we are talking about a thousand plus price tag! So what is this magical software that achieves this unprecedented ROI? PC Screen Capture Yup, it’s been around for a while, and yet not a lot is really discussed about the ROI that…

Last Updated on May 30, 2017

in

Versadial Call Recorder Records Radio Voice Over Internet Protocol (ROIP)

Versadial Solutions released VSLogger 4.8.1 adding the ability to record Radio Over IP communication presented as IP Unicast or IP multicast streams. Irvine, California – May 22nd, 2017 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.8.1 with enhanced features to record RoIP. VoIP telephone systems have become a common and growing solution for many business and government agencies. Year after year, the growth of this technology has allowed many…

Last Updated on August 28, 2020

in ,

VSLogger Honored With Two Prestigious Customer Support Software Awards

VSLogger’s team is proud to announce its first recognition by FinancesOnline.com awards, who distinguished us for quality and reliability of customer support and services/features we provide. Their review team evaluated VSLogger using their standardized scoring procedure, and concluded it met all of their high usability criteria needed to earn a place among the best performers. As a result, VSLogger is now the platform’s Rising Star for 2017, and the holder of a 2017 Great User Experience…

Last Updated on March 14, 2017

in , ,

Versadial call recorder integrates with active directory and releases new enhanced vault storage and encryption

Versadial Solutions released VSLogger 4.8.0 with enhanced encryption and tight integration with active directory.  Additionally, 4.8.0 brings an accurate visual representation of the recorded call with a visual audio wav. Irvine, California – February 16th, 2017 – Versadial Solutions, an industry leading call recording solution provider, has released VSLogger 4.8.0 with enhanced features. User management is the bane of every IT and data management administrator, keeping track of multiple applications, users, and log-in access is…

Last Updated on August 23, 2021

in ,

Versadial Solutions now compatible with Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP voip phone solutions

Versadial Solutions call recording software now compatible with Avaya H.323, Avaya Nortel UNIStim VoIP, and Panasonic VoIP phone solutions. Irvine, California, January 31st, 2017 – Versadial Solutions, an industry leading call recording solution provider, has added support for Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP signaling. Most VoIP recording solutions require integration with PBX CTI or SMDR to capture details such as caller ID, dialed number, extension, and direction of the call. With the…

Last Updated on March 12, 2021

in ,

Versadial Solutions Releases 4.7.3 Call Recording - visual audio wave, direct recorder access, Avaya and Panasonic signal capture

Versadial Solutions Releases Version 4.7.3 of their call recording solution. What comes with 4.7.3? Audio waveform graph in the player – Visually see active and quiet audio waves during playback Avaya H.323 signaling capture and decoding Panasonic MGCP signaling capture Direct access to VSLogger recorder user interface Sort active calls to the top of live monitoring (more…) Last Updated on December 28, 2020

Last Updated on December 28, 2020

in

What Is Call Recording Software?

What Is Call Recording Software? Call recording software is both a hardware and software solution. Depending on the type of lines being recorded, a physical recording card may be required. Typically, for analog lines or digital lines, a recording card is used. For calls over VoIP lines, there is no requirement for a physical recording board. However, a PC server is still required to actually hold the recorded audio files, and recording software is required…

Last Updated on April 19, 2017

in

What is Trunk Side Recording and Extension Side Recording?

One of the most frequent questions we get is: What do you mean by trunk side or extension side recording and why does that even matter? The key difference is where we tap into your phone lines and place the recording server. To best illustrate this, below are two images. One image of a recorder tapped into the trunk-side and the other is tapped into the extension-side. (more…) Last Updated on August 23, 2021

Last Updated on August 23, 2021