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Best Call Recording Software - Cloud Based Call Recording vs. On Premises Call Recording

Attempting to find the best call recording software for your business can be a daunting task. There are a lot of options out there, add the number of businesses offering call recording and throw in the misperception of on premises vs. cloud based call recording, it can become a confusing task. As Voice over IP or VoIP technology continues to develop, it is becoming the go-to phone solution for many small to medium-sized businesses. Implementation…

Last Updated on October 21, 2021

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Quick Guides Added to Versadial's Support Documents.

We have added a few more quick guides to our documentation. These guides provide best practice steps to help you optimize your experience with our call recorder. Backup Recording Server – Guide This guide provides the basic steps to achieve a total backup of your call recording server. Backing up critical Adutante and VSLogger server settings and files, as well as all of your recordings.  If anything ever happens to your main recorder, you have…

Last Updated on January 20, 2021

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Speech Analytics for Healthcare: Improving Patient Experience

Article written by guest blogger Catherine Landers Customer experience has never been the same since technological innovation became the norm, bringing with it a wealth of advancements across various industries. From the use of Virtual Technology in education, to automation filling the gaps in banking, we are finding newer and newer ways to increase productivity and make work and lives easier through technology. True enough, healthcare is not exempt from this transformation.  This ever-evolving sector…

Last Updated on October 30, 2020

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Employee Reviews - Digitized Evaluation Forms

Conducting employee reviews using a pen and paper is time-consuming and inefficient. Once the forms are filled out and a meeting is held, they are filed away and rarely seen again. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations. Originally developed to work in tandem with our recording software in order to review and evaluate phone calls, we have expanded our system to allow…

Last Updated on February 22, 2019

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Versadial Solutions Releases VSLogger 4.8.7 Call Recording

Simplified Speech Analytics Licensing, Speech Analytics Post Processing Enhancement, and NEC VoIP Signaling (SIP Based) Support Simplified Speech Analytics Licensing We simplified the way speech analytics is licensed. Traditionally, SaaS providers license speech analytics based on hours uploaded to a third party provider. Instead, Versadial only requires a one-time flat fee to enable the speech analytics feature within the VSLogger software. Once enabled, you work with one of our third party partners to set up…

Last Updated on August 28, 2020

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Speech Analytics – Not for Big Call Centers Anymore

Over the past few decades, we have seen new technology steadily emerging. Typically, the costs for early adopters of any technology are fairly high. As production and development improves over time, the once expensive product slowly becomes more affordable. We have seen it with television sets, personal computers, and our beloved mobile phones. When speech analytics software first emerged, it required a massive amount of hardware as well as several engineers and programmers to adjust…

Last Updated on February 1, 2019

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How to Win a Telecom Bid: You Need Us, They Need You (Part 3 of 3)

Now that you know how to differentiate your offer from a generic bid by offering our unmatched call recording solution, you’re ready to be a One thing’s for sure. Companies need calls recorded as much as they need calls! Most companies are in a dispute or having a compliance issue, so a lawyer suggested they install call recording so it doesn’t happen again. But when you use our proactive approach, YOU can be the one to provide…

Last Updated on November 7, 2018

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How to Win a Telecom Bid: Don't Compete on Price Alone! (Part 2 of 3)

A company has contacted YOU as one of the few consultants they’re trusting to solve a business need. But the hard part’s not over YET! How will you stand apart from the rest of the proposals? Don’t be forced to compete on price alone. Offer your prospects something they won’t hear again in the bidding room. Your competitors may offer: Discounted phone handsets. But what if YOUR offering promised to: Increase customer satisfaction Decreased liability Reduced…

Last Updated on November 7, 2018

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How to Win a Telecommunications Bid as a Call Recording Reseller (Part 1 of 3)

As a telecommunications professional, do you ever find yourself tossed into a bin of generic offerings and forced to compete on pricing alone? If someone has requested a bid from YOU, that potential client already knows what they need, and for what price they want it. Luckily, you were one of the tech professionals they trusted to call. Over these next two posts, Versadial will show you how to stand apart from your competition by…

Last Updated on November 7, 2018

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MiFID II and GDPR regulations affecting the European Union

Markets in Financial Instruments Directive (MiFID II) and the General Data Protection Regulation (GDPR) laws being enforced within the European Union (EU) is making headlines and will be taking effect January 2018 and May 2018 respectively. The laws target personal and sensitive information, and they look to expand their scope and effect to businesses within the EU. If you record your calls or intend to record your calls for your business, here are a few…

Last Updated on February 14, 2018